Fabulous customer service! Mr. Turner, Cory and Lawrence were wonderful. They worked quickly and came highly recommended. They fixed a pier on my last home as well and then fixed up some larger foundation issues on my more recent home. read more

I dodged a bullet with this one. He provided me with a repair estimate without ever arranging a time to enter to inspect the house. When I started asking clarifying questions about the scope of work and pricing, he became irritated, defensive, and unprofessional. That raised some red flags, so I did more research before moving forward. I'm very glad I never signed his $10,000 bid. Based on my experience, I would strongly recommend proceeding with caution and doing your homework before hiring him (I would not recommend hiring him at all). read more

STAY AWAY! Extremely sloppy, unprofessional, unscrupulous contractor. I even contacted an attorney regarding my experience with Turner's. I can't believe he's still operating. He did not follow through with his contract in leveling my house and repairing the foundation. In fact they ruined some of the beautiful custom masonry work on visible piers that had been done by slopping cement over it. I was green and renovating my first home and did not double check the work or ask for another opinion before paying him. He said the work was complete and I believed him. They covered unfinished/shoddy work with new siding. I made a big mistake in trusting Mr. Turner, a recommendation to use him, and the fact that I was paying thousands. Like other reviewers and stories I've heard about Turners work; it's terrible and botched. My house isn't level, thousands wasted, on top of him being personally unprofessional. RUN! read more

Some work was sloppy. I didn't check the foundation thoroughly enough before paying him. Otherwise I would have had him correct some things. Now I'll have to hire someone else to finish the job. My floor joists were damaged by termites, so I needed to sister some new joists to the old ones. This work is straightforward, and they did an alright job. The problem is that there's one area with pipes around it. This was the problem area. Basically they left three of my joists attached to nothing. They're just barely on the support beam, and they're falling over time. I'm honestly amazed it hasn't collapsed. My guess is that this happened at the end of the work day, so that the workers were tired of being under an house, and that they were frustrated. But they did a bad job and then they walked away. Months later I had Turner come look at it. He didn't offer to fix it. Disappointing stuff. read more

This dude is bad news. He underpriced his bid with the seller's agent, and then tried to pull the contractor-special of tacking on expenses to the buyer after the act of sale for what should've been included in the original contract. He used that tactic to drag on delaying the work until the mortgage paid out, at which point he just stopped doing work altogether. He never fulfilled the terms of his contract and left the house only a teensy bit better than he found it. Got super unprofessional and aggressive when he was called to account for this behavior and we asked him to complete the work. Guess he's on to rinse & repeat with the next doe-eyed homebuyer. read more

After closing on our first home (which had foundational problems, as do many homes in New Orleans!) we began researching highly rated companies according to online reviews. The first big-name company ghosted us after their initial inspection. The second company gave us a quote for a complete overhaul of the foundation, including rebuilding everything and even replacing the porch, for a chunk of change ($36,000+ to be more precise). But who are we to question this? We know nothing about foundation repairs! Who do I make out the check to?? This is why you get a second quote. A neighbor of ours recommended Robert Turner foundation, speaking highly to the integrity of his work, so we gave him a call. Don't know if it was good timing or his efficiency, but he returned my voicemail the same day and came out for an inspection the very next day. He did not charge us for his time because we provided him with a copy of our home inspection report. He crawled under the house and took pictures, pier by pier and provided us with specific recommendations for each pier, whether they were in good condition or needed to be shimmed, mortared or replaced. Additional work was recommended, including shoring beams, adding piers, and replacing sills. Now comes the integrity. He could've started the project right away and taken our call again in 5 years when the problem returned. Instead, he explained the source of the foundational problem (drainage issues) and required we address that first, so as to assure the problem wouldn't persist after his repairs. We took his recommendation and hired a landscaper we knew (not affiliated with Turner) to help prevent most of the water from getting under the house. Then the foundational work began. Turner and his crew of 2 men came out and worked during typical business hours, 8:00 AM to between 3:00 and 5:00 in the afternoon. Lot of racquet, as to be expected, but fortunately I didn't have to work from home to hear most of it. They finished the job in about 6 days, over a span of about 8 days, as no work was done on the weekend. All the debris and construction material was removed from our yard the day after they finished. The total charges for the foundational repairs (of our ~1300 sq ft home) was less than 9 grand. This was not the kind of repairs we wanted to undergo, but it was a great (and necessary) investment in our property and we can see the difference the work made. We are now enjoying a safe foundation, the peace of mind of a lifetime warranty for as long as we own the property, and the $27,000 we saved NOT jumping the gun and blindly accepting the first quote. Don't know if this is our forever home yet, but if we purchase again in the ever-sinking city of New Orleans, Robert Turner would be the first one we'd call. read more

Turner pulled multiple no shows over a multi week period then insulted and threatened me when called out on it. Wildly unprofessional. Apparently he has been sued before as well. Steer clear. read more