Mark was punctual, professional, and very helpful. Gave me an honest review of my situation and what alboth I could do individually and what his company could do. The service charge brings a professional to assess. I appreciate exactly what he did and offered. read more

We had a roof leak in our new office. I called Turning Point and they came right out. Gave me an estimate which was below the insurance company's estimate. They started to rip out the flooring and any other ceiling damage to start mitigation. once our floor was dry, we got the flooring in and installed, trim work done and looks great. They also moved the office furniture to be able to lay the flooring and moved it back after. They came back after the Easter weekend and vacuumed and mop the floor. Mark and his crew were great. Very friendly as well. I would recommend them to anyone. read more

Very disappointing! After leaving multiple messages with the after-hours call service and the business voice mail box to schedule an appointment for my mother in Palmyra, not so much as a single call back. I am moving on! read more

Still awaiting you to honor your word Mark. Semper Fidelis. My children asked me why my house was falling apart, and you attacked me and called me a liar to my wife after posting a Google review with actual facts and dates. Buyer Beware of this company. They attack customers for posting reviews online with the TRUTH of their "excellent" service. read more

I requested a quote for a detailed scope of work on a construction project. Turning Point requested a $179 down payment to create a quote. They came to the job site performed a walk-thru and took pictures. I never got the quotation to do the work. Turning Point wants to keep the $179 as payment to do a site visit and take pictures only. I was told that once I received the quote I could use the $179 to pay for any labor and materials towards the construction if I chose them to do so. They never made a quote. Many other serious construction companies perform site visits and take pictures to help them provide quotes to do the necessary work for free. I thought I'd get a more detailed scope of work if I paid for a quote. I know now why they asked if the work was going to be covered by insurance. I said it wasn't so I guess they may over charge as well. Buyer beware and DO NOT give them deposits. In response to Mark's response* Your rebuttal, however admirable, does not state the facts accurately. Probably because you were not the one with whom I spoke, saw, and had an agreement with. You are most likely just the Public Relations person or owner trying to salvage the company's reputation. The condition of the property was obvious to anyone even to those with an untrained eye which is why I solicited the help of others. I requested a estimate to remediate and repair. I paid $179 for a quote to remediate and repair. I did not pay or did not intend to pay for someone's gas and time to come over and visit the property. The payment was not intended to be like a medical co-payment. No samples were taken to test in a lab as that too would have been pointless as it was to all be gutted and replaced as well. What is the point in having someone come over and point out the obvious and pay them to do it? The actual work your company does may be good, but I again was charged for a estimate that i didn't get so couldn't even hire you if I was going to. read more

The work the crew did was excellent. However, make sure the insurance company signs the paperwork. The bill to the insurance company said $5,978.23, he agreed to take payment of $5,500.00. Our payment should have been $460.90. Due to late charges we were to pay $636.06. Their was a secondary invoice for $1206.94 for installing baseboards back in place, 3 pieces of installation and cleaning the carpets. Our total out of pocket expense was the $1,000.00 insurance deductible, the over $1,000 replacement of the water heater plus $1,382.10. read more

When a contractor was working on sewage lines and failed to see a backup, our basement began to fill up with sewage. Turning Point was called. Mart Tretter arrived within 20 minutes to quell our panic and begin disinfecting. The entire team was knowledgeable, professional, and encouraging, ensuring us they could clean up the sewage, eliminate all odor and get rid of the items that were not salvageable. They did an amazing job and did it more quickly than I thought possible. I absolutely recommend this company. read more

very disappointed in the recommendation we got from our insurance company. The estimate was for 1/3 of what the final bill was and Took way to long to perform work due to partial days working. Then tried to do more work then insurance company alloted for and of course after the fact any additional charges that insurance wouldnt pay proceed to throw in your face the contract is between you and us not the insurance company. When in all actuality they wouldnt of gotten the work if it wasnt for the insurance company recdommendation. No communication threwout the process with the customer but with the insurance company. Then when work is completed now they communicate with the home owner send billing out threw emails and just assume you get them. Then when the insurance company took a little time to pay they stacked on the finance charges and of course insurance would not pay so Mark Tretter made sure to inform us that the contract again was between us and his company not the insurance company. Would not recommend their services to anybody if you don't stay on top of what they are doing they will do more work than needed. Apparrently their billing department doesn't know how to send out statements or make a phone call regarding any balances on account when it is just finance charges that insurance would not pay for and then throw out the words of filing with credit companies and fill lien on the property for the finance charges that considering was due to overages that the insurance company looked at long and hard should of been wrote off. Very unprofessional operation of this business and try to make every dollar they can off your misfortune. read more