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    Turning Point Senior Care Solutions

    4.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    10 years ago

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    Enlivant

    Enlivant

    1.0
    (1 review)
    3.4 mi

    Hi. This is based on my personal experience with Grand Emerald Place part of Enlivant. I wanted to…read morewarn people wanting great, warm and attentive care for their family members. Grand Emerald is horrible. They are great sales people selling you on a great place that is an absolute nightmare. the staff is often ignoring patients and family concerns. They charged my family member a different elevated amount every month stating she needed more care. From looking at the care I've witnessed or been told by my family member - they provide minimal care. They overcharge for these so called extra services and then didn't provide them. They take advantage of the elderly for their memory issues. My family member sat for hours in her own ursine and feces without anyone to help. My family member was scared to live there. When I moved my family member they tried to bill me for extra fees and days she wasn't even there. I had the new place conduct an evaluation and the attached photos are her feet - she couldn't even walk and these supposed "extra services" had to have been going on for months. One time she fell in her room and no one responded to her alarm and she laid on the floor for an hour until she had to crawl to the hallway to get any help. Now I'm being referred to a collection agency because I informed them that 1) they charged for days she wasn't there and 2) she was fraudulently billed for services they didn't do. Baths - no. Cleaning room - no. Then her feet? I'm hoping to save others family from being abused and taken advantage. I'm looking into filing a complaint so if anyone has info that could help me, please message me. Thanks.

    Photos
    Charged extra for bathing (that didn't happen), cleaning (apt smelled from the trash/rotten food), grooming (does this look like it?)
    Charged extra for bathing (that didn't happen), cleaning (apt smelled from the trash/rotten food), grooming (does this look like it?)
    Enlivant
    Enlivant

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    Turning Point Senior Care Solutions - assistedliving - Updated June 2026

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