My family has been going here for years, and none of us have any complaints about it. I've had…read moregreat service with Lance the owner as well as Greg (and others, but I forget what their names were. In short, I'd feel good about having any of the employees here help me.) When I got a flat tire a few years ago, they put the donut tire on for me and because I had to get a new tire put on that day and they couldn't replace it that day because they had to order the tire, and therefore I had to drive to the bigger tire place in Nashua, they didn't even charge me. Recently, (thanks to NH's potholes,) I got another flat tire, and after the technicains assessed all 4 tires, Greg gave me honest advice about how the tire that went flat needed to be replaced because the hole is in the side, and also one of the others should be replaced because it has a big divet (sp?) on the sidewall so a bad enough dip into a pothole could easily cause it to go flat as well. He also let me know the other two tires have divets as well, but rather than telling me they for sure need to be replaced, he was honest and let me know that the pothole damage to those was more than superficial, but not alarming, so it's up to me if I wanted to get them replaced. That's the kind of service you get here: they are well aware that car repairs and tires are expensive as it is and a big expense for most people, so they don't try to squeeze as much money out of you as they can, they let you know the facts and they only push you to get work done when and if not getting the work done is going to be putting you in danger of getting stranded with a flat, breaking down, etc. Overall: very friendly, very helpful, they're looking to give you good service rather than charging you as much as they can, absolutely no notes

Simply they are trustworthy and believe in doing things right. It is a place where a handshake…read moreagreement has meaning and their word is flawless. Been going to Lance for over a decade and pray he doesn't retire for a long time. Highly recommended.

Always a good experience! Phenomenal customer service!! I…read morewould recommend them for tires and service. Have taken both vehicles there for several years and have never been disappointed. I trust them to service our vehicles!!

I only take my cars here. I haven't had the best success with the online scheduling and they can…read morebe a week out or more but I wouldn't want to go to anyone else within at least an hour. Good on tires and good deals, but they aren't limited to just tires the can do anything other mechanics can do. For my money the best value there is.

Responded in a timely manner and were very helpful. They were very direct about offers and not…read moretrying to upsell like some tire/car service providers.

Nick G was great as usual. Always professional and on top of my requests. I am a long time customer…read moreand can't speak highly enough about the crew at Sullivan Tire.

they are the only ones that would work on my 2008 diesel, been a customer since and they have been…read moreso awesome to work with

Lied about fixing my tire issues and added sensors without my consent. Water of time and money…read more Instead of safety, DTS focused on sales. SHAME! Do not trust this business.

My bad! I should have asked what their rates were before booking my appointment. An oil change I…read morecould have gotten at the dealership for $80 cost me $113.31 after a $20 discount. I also booked a tire rotation and was told to expect to wait one hour for both services. After one hour, the tire rotation was finally completed and then it took another 30 minutes for the oil change. So, I was kept waiting 30 minutes longer than expected and I paid over $30 more than the dealership would have charged me for the oil change. Live and learn.

What can I say about these guys? In a rental and was towed…read morein to location Don't know that there is a "Tire Change" season and totally booked- they squeezed me in to get us back on the road. If I lived local, it would be my go to for sure- all of the staff were great

I really enjoy being a customer here. Always feel welcome, Service is amazing and staff is very…read morecourteous and professional. Establishment is clean and inviting

For the first time in years, Sullivan Tire in Sturbridge is the first place I found I could trust…read morecompletely. The front office team and manager are the best. And I say that as an old retired mechanic and service manager.

Leadership sets the tone for any workplace, and unfortunately this location appeared to have very…read morelittle direction or accountability during my visit. The manager was essentially absent, staff were openly arguing, and the environment felt chaotic and unprofessional from the moment I arrived. I had scheduled an appointment for a tire repair, yet there was no one at the front desk for quite some time. The one bright spot in this experience was Anthony. Despite being buried in work with what looked like a mountain of tires, he still stepped up to help me when no one else would. He handled everything from start to finish on his own, remained polite and professional throughout the entire process, and repeatedly apologized for both the behavior of the other employees and the lack of management presence. Anthony worked quickly, stayed composed under pressure, and provided excellent customer service in a very difficult environment. He deserves recognition for how he handled the situation. Meanwhile, the rest of the staff continued arguing loudly and behaving unprofessionally the entire time I was there. At one point, a man came out to my car yelling at employees and threatening to send everyone home if they did not listen to him. I have no idea who he was, because the manager name listed at the desk was Jessica. Near the end of my appointment, a woman arrived back at the location with another man and a dog, but by that point the lack of leadership and organization had already made a very poor impression. If not for Anthony's professionalism and hard work, this experience would have been far worse. Anthony gets 5 stars and should be manager himself one day but as for the rest good luck.

I went to Gardner tire ware house looking to buy tires and the girl at the front desk thought she…read morewas the best thing going she was rude and couldn't answer if they had cheaper tires no she gave me the most expensive first then proceeded with I have coopers for 120 thats what I have in stock not what I asked for one I asked what's your cheapest. then when the gentleman next to her realized she was being a ***** he took over and said I have tires for $71 apeice and can have them here today she looked like she was disgusted. I understand business I get it but when your 4 year old looks at you and says why is she mad at you dad how do u respond. in my head I wanna say because she is taking care of her dog instead of taking care of customers like she should be but you can't because you won't take your self to her level. the gentleman at the desk i feel bad for we all have bad days but she just didn't know anything of what she was doing and or how to do business the general manager I bet wasn't there or the franchise owner should be disgusted with him self after looking at the reviews and the problem still hasn't been fixed on top of that a junk yard looks more organized than this place. my 4 year old said dad lets go somewhere else. thank god

When I called, I spoke to Brad, who was very kind and helpful! When I arrived, I was helped right…read moreaway. They assessed the issue free of charge, and gave me solid advice. I highly recommend them!

those guy my car. I'm very grateful I meet this company. Very quality very friendly. The service…read morewas amazing. They also me the car after they wash everything.

Great service, easy to book an appointment, love the technology to communicate with the clients.read more

I called to make an appointment for an inspection and they took me right away. I just had to wait…read morefor someone working on a truck before mine and got right in.