Just had our hardwood floors refinished and very happy with the job and the customer service. They…read moredid an extra buff and coat when the first attempts weren't up to their standards

We hired Jeff Dean Hardwood Flooring to refinish approximately 630 sq ft of our main floor hardwood…read moreflooring. When we met Jeff Dean and his crew at our home on Monday, July 16, 2018, at approximately 8:00 a.m., we had our house prepared. We moved all furniture, moved the refrigerator out, removed all wall hangings, removed all window treatments, removed the toilet in the powder room, and turned the shutoff valve to the "off" position so water wouldn't flow. All this work was completed the night before, as we had to pack up our family of 6, including small children, to leave for the week as soon as Jeff's crew arrived and we completed the pre-job walk-through with Jeff and his employees. We confirmed the area of work (entry hall, powder room, hall connecting to kitchen including coat closet, kitchen, dining room - all continuous hardwood flooring). We showed him and his crew that we removed the toilet from the first floor half bath the night before, and which upstairs restroom his crew could use if necessary while at our house. His crew sanded a spot in the dining room so that we could approve our stain choice. Once that was done, we left the house in his "capable" hands, and headed out of town, fully expecting to come home to beautifully refinished floors 5 days later. The next morning, as we were heading out for the day, we got a call from Jeff that "we have a problem." Oh boy did we have a problem. Our modest hardwood refinishing job turned into an absolute nightmare, which nearly 4 months later, we are still living through and fixing the damage we incurred. Somehow, while the only folks who had access to our house were Jeff and his crew, the water turn-on for the (removed) toilet got turned on. It appears it was knocked and turned on Monday, and not turned off until the crew arrived at the house on Tuesday. Jeff called to tell us this happened, and gave us a few different accounts. First he said there was a "constant stream" that caused the flooding. Then later he changed that to a "slow leak" (that caused major flooding within 24 hours(?)). Regardless of the story he used, he made sure to tell us it was not his fault, and the water had been flowing from before we left town. We find it odd that this water damage, enough to cause warped boards in the bathroom, hall and coat closet, that dripped down through the floor, into the HVAC duct system to the finished basement, causing a flood severe enough to ruin the flooring, drywall, and personal belongings, was a "slight drip" that wasn't noticed while his crew sanded that very same floor. We are no contractors, but numerous (trustworthy!) contractors have confirmed that you simply can't sand wet wood! Jeff Dean maintains, to this day, that the water leak began prior to his arrival, and refuses to accept responsibility. We decided to let Jeff Dean finish the job, as we have 4 children and the idea of us living on "raw" sanded wood until we could get someone else out there sounded like a worse option. We returned in the early evening on the 5th day to see the completed floors. But, we just took a quick glance and headed upstairs as Jeff instructed us to stay off the floors as much as possible until the following day. The next morning we got a chance to inspect the floors, and we realized the amateur job that was done. There were fibers stuck in the stain. There were bubbles all over in the stain. There was stain splattered on the dining room wall. There was a defined color change in the stain about a foot off of all perimeters, where they didn't correctly buff and blend the area where the different sanding machines meet. There was a large dent in our dishwasher (that will cost us over $600 to repair). There was a patched hole in the bathroom wall where Jeff "fell" into the bathroom with enough force to push the door handle into the wall behind it. Yes, he repaired it...but now we have to pay to have the bathroom repainted. There was more and more damage, combined with the flood he claims his team didn't cause. Not only did Jeff Dean Hardwood Flooring do a horrendous job (really, he should be quite embarrassed by the shoddy craftsmanship of his crew, but isn't; he claims it was a "quality job"), his company has cost us tens of thousands of dollars in repairs. Additionally, we had to hire another company to re-do his "quality job." And the loss of use of the majority of our home for 4 months, which anyone can imagine that with four young children, was a major disruption to our lives. As we had other companies come in to quote re-doing the refinishing job, they all (4 of them) commented immediately on the poor job, the errors, and told us what was done incorrectly. We lived a nightmare because of Jeff Dean's crew, and would have felt very differently if Jeff had assumed any responsibility for the disaster that occurred while he and his crew were the only ones with access to our home.

From the owner: I've been a licensed plumber and electrician in the state of California. I've also been a full time…read moretrim carpenter, cabinet maker and painter. I have brought over 50 years of experience to this application of my talents. I can provide both references and photos as to the quality of my work. I'm insured.

This shop has a large selection of absolutely beautiful light fixtures. They stock items from 350…read moremanufacturers. Prices are very reasonable and the customer service is excellent. I prefer mom and pop shops to chain stores. Sometimes it's a bit busy in there, but you do get very personalized attention. I took 2 lamps to be repaired there and they charged me only $20 apiece. I also took a chandelier to have some work done and get cleaned up, and they did a beautiful job at a very fair price. It was far less than I expected. I needed a light for a powder room and was trying to decide on a couple. They took down the display models, wired them so I could plug them into an outlet, and let me take them home to check them out in my bathroom. They didn't charge me anything to do so! It's a good thing I did take them home, because the one I thought I preferred would nit work out there. So it was good I had the back up. That one also happened to be on sale, and I got a much better price than I expected. I bought a ceiling fan as well. Upon installing it, the motor wasn't working properly. The store ordered another to replace it. Again, they were very helpful and offered to replace it immediately.

All my life I have loved looking in lighting shop windows - all the beautiful, sparkling glass, all…read morethe fanciful and practical designs. I've never had an occasion to be in one, however, until I recently picked up some cool vintage lamps at auction that needed re-wiring and shades. After checking out Yelp and inquiring with friends, I was pointed to Frazier Home Lighting, so I loaded the lamps up and off we went. The shop is located on a busy section of Lancaster Avenue, in a sort of industrial/mercantile area. They have a parking lot with plenty of spaces, and multiple doors you can go in, and it doesn't seem to matter too much which one you use. I was greeted quickly by Janice, and explained to her what I was looking for. The lamps, each weighing about 20 pounds, were still in my car and she quickly told me to pull up right next to a door and sent one of her employees to bring the lamps in for me. She asked what color my table was so we could choose wire color (dark brown), asked if I had the "globes" - what I had was what I brought so I said no - and told me to come back in a week. Okey dokey. So a week later I go in. They have my lamps, they have one 'globe' which turns out to be a glass piece that encircles the bulb. I had no idea this was even part of the lamp, they are an unusual make and they don't come to auction often. They showed me how the globe fits and they also had the correct size bulb, as again, these are older and the socket is different. Then they went with me over to shades and worked with me to find a shade I liked - even offering to have me take some shades home to see how I liked them. I found one I liked and they loaded me up. Paid, no problem, one globe is on order, they will call me when it's ready. I'm SO glad I didn't just try to go get a rewiring kit as friends suggested. I would never have known about the missing piece, and it makes a difference in how the lamps distribute light. So thank you Home Lighting for your expertise and excellent service. Definitely worth the trip to Frazer and the cost to have these handled professionally.