Just had our hardwood floors refinished and very happy with the job and the customer service. They did an extra buff and coat when the first attempts weren't up to their standards read more

We hired Jeff Dean Hardwood Flooring to refinish approximately 630 sq ft of our main floor hardwood flooring. When we met Jeff Dean and his crew at our home on Monday, July 16, 2018, at approximately 8:00 a.m., we had our house prepared. We moved all furniture, moved the refrigerator out, removed all wall hangings, removed all window treatments, removed the toilet in the powder room, and turned the shutoff valve to the "off" position so water wouldn't flow. All this work was completed the night before, as we had to pack up our family of 6, including small children, to leave for the week as soon as Jeff's crew arrived and we completed the pre-job walk-through with Jeff and his employees. We confirmed the area of work (entry hall, powder room, hall connecting to kitchen including coat closet, kitchen, dining room - all continuous hardwood flooring). We showed him and his crew that we removed the toilet from the first floor half bath the night before, and which upstairs restroom his crew could use if necessary while at our house. His crew sanded a spot in the dining room so that we could approve our stain choice. Once that was done, we left the house in his "capable" hands, and headed out of town, fully expecting to come home to beautifully refinished floors 5 days later. The next morning, as we were heading out for the day, we got a call from Jeff that "we have a problem." Oh boy did we have a problem. Our modest hardwood refinishing job turned into an absolute nightmare, which nearly 4 months later, we are still living through and fixing the damage we incurred. Somehow, while the only folks who had access to our house were Jeff and his crew, the water turn-on for the (removed) toilet got turned on. It appears it was knocked and turned on Monday, and not turned off until the crew arrived at the house on Tuesday. Jeff called to tell us this happened, and gave us a few different accounts. First he said there was a "constant stream" that caused the flooding. Then later he changed that to a "slow leak" (that caused major flooding within 24 hours(?)). Regardless of the story he used, he made sure to tell us it was not his fault, and the water had been flowing from before we left town. We find it odd that this water damage, enough to cause warped boards in the bathroom, hall and coat closet, that dripped down through the floor, into the HVAC duct system to the finished basement, causing a flood severe enough to ruin the flooring, drywall, and personal belongings, was a "slight drip" that wasn't noticed while his crew sanded that very same floor. We are no contractors, but numerous (trustworthy!) contractors have confirmed that you simply can't sand wet wood! Jeff Dean maintains, to this day, that the water leak began prior to his arrival, and refuses to accept responsibility. We decided to let Jeff Dean finish the job, as we have 4 children and the idea of us living on "raw" sanded wood until we could get someone else out there sounded like a worse option. We returned in the early evening on the 5th day to see the completed floors. But, we just took a quick glance and headed upstairs as Jeff instructed us to stay off the floors as much as possible until the following day. The next morning we got a chance to inspect the floors, and we realized the amateur job that was done. There were fibers stuck in the stain. There were bubbles all over in the stain. There was stain splattered on the dining room wall. There was a defined color change in the stain about a foot off of all perimeters, where they didn't correctly buff and blend the area where the different sanding machines meet. There was a large dent in our dishwasher (that will cost us over $600 to repair). There was a patched hole in the bathroom wall where Jeff "fell" into the bathroom with enough force to push the door handle into the wall behind it. Yes, he repaired it...but now we have to pay to have the bathroom repainted. There was more and more damage, combined with the flood he claims his team didn't cause. Not only did Jeff Dean Hardwood Flooring do a horrendous job (really, he should be quite embarrassed by the shoddy craftsmanship of his crew, but isn't; he claims it was a "quality job"), his company has cost us tens of thousands of dollars in repairs. Additionally, we had to hire another company to re-do his "quality job." And the loss of use of the majority of our home for 4 months, which anyone can imagine that with four young children, was a major disruption to our lives. As we had other companies come in to quote re-doing the refinishing job, they all (4 of them) commented immediately on the poor job, the errors, and told us what was done incorrectly. We lived a nightmare because of Jeff Dean's crew, and would have felt very differently if Jeff had assumed any responsibility for the disaster that occurred while he and his crew were the only ones with access to our home. read more

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This review will be short and sweet because there's nothing else to say but if you need real hardwood floors done right with dustless sanding techniques why wouldn't you call this company. The results were outstanding the customer service was outstanding great family-owned business. Using again shortly to do another large project read more

We recently bought a foreclosure home and the hardwood floors in the house were in bad shape. Jeff Dean and his crew came in and did an amazing job refinishing the floors for us! We can't even believe that it's the same floor that was there before! Jeff is super professional, quick to respond to you, and his pricing is extremely fair. I highly recommend giving him a call! read more

Just realized i never posted a review for this local ,Family run business, until, i now am ready to call again for more work to be done! Was prompt with estimate, work lined up promptly and WOW, they were there when they said they'de be!! The work ethic of the men that came to our home was refreshing to see. very hard workers! The process was extremely easy for us, NO DIRT, just a Beautiful finished floor(3) floors and stairsThank You! This is the company to call for prompt, polite ,very fair pricing,HONEST , and amazing workmanship!!!!! We are very happy with everything about this , (PROUD TO SAY,) AMERICAN,LOCAL COMPANY read more