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    Tuxedo Insurance

    5.0 (1 review)

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    11 years ago

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    Oswald Companies

    Oswald Companies

    (2 reviews)

    East Bank

    I have had Oswald & 3 of the former agencies over 40 + years. I have left Oswald. Oswald is a…read moresucession to several agencies taken over by larger agencies. Oswald first does not cover any accident issues worth a darn. Oswald requires an ASA certified mechanic which is not a legal policy to require in Ohio. I do not fault ASE certified licensing. However, plenty of non licensed ASE mechanics are out their and have been doing quality repairs for decades. ASE is book learning credentials. I opt for experience hands on. Books are good but doing the tyoe of work is better. No substitute for experience doing the work. Secondly, Oswald wants a person to cancel a policy using their company form written in legal terms waiving the insured individuals rights. No thanks. I provided Motorists Insurance directly written cancelation notice. Oswald & Motorists has ignored this method and through my former electronic funds authorization illegally withdrew a premium payment. Theft in my eyes or incompetence. That is Oswald.. Nincompoops. I have according to my attorney provided legal constructive notice to Motorists Insurane of cancelation. Beware of this new wave of insurance agencies wherein email rather than personal service is routine. If i could give Oswald no star at all it would be more fitting than 1 star.

    I have been with this same insurance company for over 20 years, and I have never had such poor…read moreresponse time and customer service as I did with the Oswald company. When I called to add a car to my policy, my agent did not call me back for 6 days. Within a week and a half, trying to get them to add this car to my policy I called the Oswald offices and my agents number 16 times and talked to a human being maybe three times. I finally had to demand to talk to my agents supervisor who then helped me out, but made assumptions and mistakes that made the process longer. When they added the new car they jacked my premiums way up and when I asked them to shop around my agent only looked at two companies, one of which she rejected out of hand and the other which was higher than what I was currently being quoted. She's inefficient, pretty apathetic and not an effective agent. My experience with this company has been terrible, and after 20 years of ensuring both home and auto with this company I am gladly switching.

    Selman & Company - Our business has grown organically and through a series of ten strategic acquisitions located throughout the fifty states.

    Selman & Company

    (84 reviews)

    Everyone I spoke with was very polite but in the end, I was unable to speak with someone who could…read moreactually review how claim amounts are determined. My issue: For an office visit my medical provider billed TriCare and received an EOB; Allowed amount as $123, Deductible $65 applied to my cap, and my co-share of $29. My medical provider maintained a copy of TriCare's EOB had been sent to Selman. Some months later, I received a bill from my provider for $55 but there was no breakdown of the amount Selman paid so I called Selman. I waiting in the phone queue for a while and finally spoke with the Selman customer rep. The rep maintained the Tricare EOB listed the TriCare allowed amount as $65 and Selman paid $12.03 to my provider. The TriCare allowed amount was inconsistent with the amount listed on the EOB. The rep maintained that the amount is send to them from my medical provider and he did not have the TriCare EOB. I faxed the Tricare EOB and then called to confirm receipt but couldn't wait that long on the phone. I called the next day to confirm and advised the fax was not received, so I faxed it again. I called to confirm receipt of the second fax and this time waited in the queue, and the fax was received. I then reviewed the Tricare allowed amount and asked how Selman determined their responsible amount. The rep maintained that a re-determination will be completed by Selman Claims within 7 to 10 days and that she did not know how amounts were determined. I asked for the contact information of Selman Claims and she maintained claims could not be contacted by me. That her only contact method was through regular company electronic methods. Couple things: I wish I didn't have a job so I could spend my time in the phone queue. Selman representatives are unable to provide a detailed accounting of claims. Contact with those who complete the claims are inaccessible. The website/customer login functionality is only for account monthly/annual premium payments and information. The site has no EOB detail... a key component of the service your actually paying Selman provide. Again, everyone I spoke with was very polite but in the end Selman does not provide an accounting of the service provided and continues to have extended customer service hold times. I gave Selman a 2 star review because I eventually reached a customer service representative, all of them were polite, and all completed what I would believe to be what they were able to do.

    The web site locked me out for some unknown reason and gave me a message to call customer service…read more I dialed the number they gave and got put on hold with an annoying message that repeated every 10 seconds for an indefinite amount of time. I've been on hold for 15 minutes so far. No option for a call back, no option to stop the message from repeating, no estimate of time remaining on hold. Just horrible. Who designs a system that gives the customer that type of experience?

    Tuxedo Insurance - insurance - Updated July 2026

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