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    Twelve Strike

    5.0 (1 review)
    Open Open 24 hours

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    11 years ago

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    U-Haul - Long Beach

    U-Haul - Long Beach

    2.6
    (44 reviews)

    Actually came here because the U-Haul place near me (where I normally buy propane) told me he was…read moretoo busy and I should go there. So I did. This place is the BOMB! The place is way bigger. They have more employees. The service was SPEEDY. There is a button to press for Propane service. It seemed like I pressed it and before I let go dude was walking out the door to assist. It's a little further but the service is way better.

    Had a reservation for a one way trailer. We showed up and they told us that they gave the trailer…read moreto someone else and that we needed to go to another U-Haul location on Artesia/Bellflower to pick up. That is very unprofessional. We showed up to other location and they were about to close but we were able to get our trailer. I was informed that when i got to my destination to call and find out where i can drop off the U-Haul trailer because system at the time was not giving them a specific location. When we were ready to drop off trailer i called and found a place, dropped off, and all they said was that i can leave and they will send a text to confirm drop off. Well they charged us for drop off. I was never informed that there was going to be a charge. Very bad service all around. I called customer service to dispute drop off charge and they said i had to drop off trailer to the location stated on paper. I did explain what i was told and i did tell them that no one informed me of any charge for being dropped off at another location. Customer service also said that i got some kind of discount that i was not aware of. Again all customer service is not helpful or informative at all. Very bad service.

    Twelve Strike - machinerental - Updated August 2026

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