Alicia Zavala is truly outstanding! She is responsive,…read morepersonable, and operates with the utmost integrity. Alicia was incredibly patient, took the time to answer all my questions thoroughly, and made sure I understood every detail of my home owners insurance policy. She consistently goes above and beyond to provide excellent service. I felt supported and well taken care of throughout the entire process. Highly recommend! You

Horrible service - unprepared for our appointment to discuss our service needs…read more Go anyplace else

I wish I could put zero stars, but this is the only way we're allowed to document a review. I had…read morean extremely unprofessional and hostile experience with Crystal, the office manager. I called to inquire about insurance coverage and was later told that I had "consented" to policy changes that I did not authorize. When I tried to calmly explain that I was seeking information only and did not give consent, Crystal became hostile, repeatedly interrupted me, and spoke over me while insisting on her version of events. She stated that my "consent" was verbal and based on internal notes, even after I explained that I keep my own notes and did not agree to any changes. She was dismissive, refused to acknowledge my concerns, and would not escalate the issue. She repeatedly told me that there was no one else who could help me and that if I wanted to complain, I should "call or email Cindy," the owner. Throughout the call, Crystal showed a complete lack of basic customer service professionalism. The situation escalated further when she used profanity toward me, specifically telling me "fuck you." This behavior is completely unacceptable, especially from someone in a management role. This experience left me feeling disrespected and concerned about how consent, documentation, and customer complaints are handled at this office. I would strongly caution others to document every interaction carefully.

Worst State Farm agent and office I've dealt with. They are incompetent and the manager made no…read moreapologies or took accountability for their many screw ups. When our office in Running Springs closed we were assigned to this one and it was one problem after another, too many to mention. I finally had enough and switched to another agent that knows what they're doing.

If I could give 10 stars I would - Steve Rhodd contacted us up on the policy renewal and that…read moresimple phone call saved us over $400 per year! thank you Steve Rhodd, Thank you Farmenrs'!

From the owner: At the Steve Rhodd Insurance Agency we pride ourselves on providing outstanding customer service…read moreand ensuring each client is educated on their specific coverage options. Ask about home insurance! Our agency has many years of insurance industry experience to help with all your needs for life, annuities, auto, umbrella insurance, and much more! Whether you're looking Property & Casualty, Commercial and Life, Homeowner’s Insurance, Life Insurance, Small Business, Commercial Insurance or specialty coverage, Farmers Insurance will help you select the right products to fit your insurance needs. The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products. Whether you’re just starting to build wealth, saving for a major purchase or would simply appreciate a cash cushion, Farmers Financial Solutions® can discuss options so you can find investments that fit your goals and risk profile. Medicare is a national health insurance program that is facilitated by the Centers for Medicare and Medicaid Services (CMS). It is generally available to most workers that are over the age of 65 and those individuals that have been on Social Security Disability for more than 2 years We would be grateful for the opportunity to help you find coverage that would help you and your family protect what is most important.

I called this company because I trusted them I been a loyal customer for about 5 years and when I…read moreneeded a new insurance I didn't hesitate to call them. They told me they had found a perfect deal for me but the insurance was asking for a deposit so my total due was $378 and they could do it in 2 payments. First payment was of 178 and second would be of 200 in those 200 included my first month insurance. They sent me a receipt of 128 the first payment didn't think much of it because I expected a little broker fee in there but when I called to complete my second payment they said it wasn't ready so I ended up calling the insurance company directly where I found out they did not charge me a deposit like they said and my payment was only 113 not 200 so now I won't stop receiving calls from this company trying to get a 200 payment from me when I have already spoke to the insurance and they said no do not pay them that. Also if I already paid 113 how is it that I still owe them 200. If they would of been truthful from the beginning and stated their fees as brokers it would of been a different story but instead they decided to lie and say it was the insurance charging me that. And they know that's how they get people by lying to them. And yes they record the call so maybe they should hear them so they can see how their agents lie to their costumers. Why not speak with the truth and let the costumer decide if they want to pay so much for brokers fee or not. I do not recommend them but if you do make sure they specify all charges.

Thank you Jeanette Mora for your Help and support.very…read morereasonable Understanding And easy to talk to Thank you again GOD BLESS AMEN

Terrible customer service I was there for new insurance quotes but the owner's daughter is the…read morerepresentative there and has really bossy bad attitude. Has no sense of customer service I don't recommend this place rather call AAA for better service.

From the owner: Auto Home and Commercial Insurance. General Liability for…read morebusiness. Registration renewals

First things first, Randy, the home inspector was waiting…read morefor us, ahead of time scheduled. A plus After the introduction, Randy went to work, we saw him not leaving any inch behind not inspected. From the roof top, down to testing toilet and faucets functionality. Although the house looked immaculate, that didn't stop Randy from inspecting every room and every corner. We were extremely impressed and pleased with Randy's performance and due diligence. God bless him.

I can't say enough great things about Randy and the service he provided. Randy was thorough,…read moreknowledgeable, and incredibly detail-oriented. He explained not only what he found but also why it mattered, and how it might affect the home long-term. The report I received afterward was one of the most comprehensive documents I've ever seen--clear photos, concise explanations, and prioritized recommendations that were easy to understand. It gave me confidence moving forward with my home purchase and saved me from unexpected costs. What really stood out was the level of care and integrity. Randy treated the inspection as if it were their own home. They were on time, responsive to all my questions, and made sure I was fully informed without being alarmist. If you're buying a home and want peace of mind, do yourself a favor and hire Randy. This is the kind of professional you want in your corner--absolutely top-tier service!