My renter called me and told me the only toilet in the unit was plugged. I called another corporate…read morecompany and they could not come out until evening. I called SOS and owner Jeff said they would come within the next 1-2 hours. They came within the hour and unplugged the toilet. Technician Elijah was professional and efficient. The price was fair. I would highly recommend and use SOS again for drain cleaning. Pat from Minneapolis

I called for help to have a kitchen drain cleared. Response was quick, scheduler was great, and the…read moretechnician arrived within a few hours. Technician used no drop cloths and the old pipes busted through and showered my basement and furniture in black gross water. I had things moved out of the way but it splattered all over. He cleaned some in the kitchen but after he left I saw there was splatter all over the kitchen, on appliances, and into the hallway. The technician said, "That sucks, but it happens." Then collected payment and left. I followed up with SOS with two emails and have gotten no response. Hugely disappointed. I even pointed out to the tech that the pipes were ancient as my home is 100 years old; he said, they actually don't look bad.

Ken's came after we had an emergency sewer line back up. They responded quickly and had the whole…read moreservice done in about an hour. We had our main sewer line cleaned, roots removed, and our cover repaired. The price was well under what was expected and I would use them again!

Great work at a very reasonable price!…read more Fast friendly and clean service I will use them again. I recommend them to anyone!

Over charged my Mother who is a senior for a new toilet and install. Very disappointed with their…read moreintegrity. Didn't take them long to leave 1 community and move the business 25 miles away. Running from something?

Cannot recommend them enough. We've lived in Shakopee for 4 months and they've already been out…read moretwice - once to find a leak and another time to look at our water softener that we didn't know how to use. The plumber set my water softener correctly and told me everything I needed to know about it and gave me a plumbing 101 lesson. They are super reliable, professional, and knowledgeable. Will ONLY be using Affinity Plumbing.

I'm generally handy around the house so I tried many things including attempting to flush out the…read moreclog by dumping boiling water down the drain, using baking soda and vinegar mix and dismantling the drain and snaking the pipe myself... One trip to Menards, three hours and a sore back later finally I gave in and decided to contact a plumber. I called several plumbers including one plumber that was highly referred by friend. I was told by that company they would charge me double-time due to the weekend and suggested I call back Monday. I called back 8:30 am on Monday and they told me they were fully booked for the next two days and they would call me back if they could fit me in. The last place I called was Affordable Sewer and Water for the St. Paul area (I live in Maplewood) the operator was professional and gave me and quote which was aproimately $70 cheaper than all the quotes I received that morning plus they were able to schedule me right away so I set an appointment for that afternoon. My Drain is now free of clogs after the plumber used his 60-foot power snake to clear it out. After all of this I still haven't heard back from the two companies who said they would call back. The plumber was conscious and respectful of my house and put on boot coverings and didn't leave any mess whatsoever. I'm completely satisfied with the service Affordable Sewer and Water has provided, they communicated their fees clearly and efficiently performed the job. I will contact Affordable Sewer and Water first next time I have plumbing needs. Pros: Clear pricing, overall friendly and professional service, on time

By far one of the best companies we have used. Friendly, professional, and quick. Emphasis on…read moreaffordable! We won't even consider anyone else. They came out the same day we called and we're done in an hour. They explained everything and how it worked and gave us a ton of pointers. Very polite, professional, and thorough work.

Very informative and helpful. Shout out Johnathon. Gave me great advice and actually caresread more

Did a great job on cleaning bathroom drain. Definitely recommended. Prompt and on time.read more

These guys were great. Had an emergency on a Sunday with husband in California and me in Prescott…read more Brandon came out quickly and was very knowledgeable and friendly and fixed everything to perfect working order. We just moved into this hundred year-old house and we didn't know much about the inner workings of it and Brandon actually taught us a lot about our house. Thank you. We definitely recommend and would use again. Very happy with the price, the response time, and the friendliness.

They charged my elderly mother $230 to replace a ballcock. $115 for a $10-20 part and $115 for…read morelabor. If you've ever changed a ballcock, you know it takes 20 minutes max (and that was me, DIY girl's first attempt. I suppose they have an hour minimum to show up, but did they have to rob her on the part? The toilet still doesn't flush right. You have to hold down the handle half the time for it to work at all. I called and left a message early October 2021 and nobody bothered to call me back. I thought maybe they accidentally punched in $115 twice, because the part mark-up was like 85%. I guess they're not interested in repeat business.

My husband called and they were able to get us scheduled the same week! Our tech was here for a…read morelittle over 45 mins and our cost was $200. They unclogged 2 of our bathroom drains and 2 of our sink drains. I was very impressed with how friendly our tech was and explained things to us once he was done. I would 100% call them again for future needs and recommend to everyone! Thank you!!

I recently had an issue with my main drain backing up into the basement. I called One Hour Rooter…read morewho came out and refused to snake the main line and instead tried to push water jetting on me for $1500. At that point I sent them away and talked to a friend who is a former master plumber. He told me they were trying to rip me off and referred me to Drain King. After speaking with Chris who was very knowledgable, Drain King sent Jimmy out the next day to look at the situation. He walked around my house to assess the situation and went above and beyond even though it turned out to be an issue with a sewage pump. We weren't sure if it was the responsibility of the city or not but he waited to make sure the city didn't try to push off the blame. It turned out to be my responsibility but thanks to Drain King and Jimmy I now have an understanding of the problem that One Hour Rooter couldn't figure out. In fact they were completely wrong in their assessment of the situation. Do yourself a favor. and skip the rooter companies advertising on price only to tryto upsell you on outrageously expensive and unnecessary solutions. Call a reputable company like Drain King where they won't try to take advantage of you and know what they are doing. I've never had a better experience with a company I've hired to address a problem in my home. I couldn't recommend them more.

Of all the 24-hour emergency plumbers, Alto Sewer Service was the only one actually able to make an…read moreafter-hours visit. Cause of blockage was not determined, but it was cleared. Cost was high, but what do you expect for overnight, holiday weekend service? I'd use them again.

If I could give 0 stars I would. Alto was sent out from HSA, through home warranty program to…read moreassess/fix a main line backup. When the tech showed up he barely introduced himself and practically entered my house without an invitation. (Think "hello, are these the stairs?" As he darts thru the house). The tech was an older man, looked as if he hadn't showered in weeks. Once in the basement he pulled out paperwork that look like he had typed himself in Microsoft Word. No company header, etc. He proceeded to tell me I needed to pay an extra $150 for him to do anything, when I informed him that my HSA warranty is actually only a $75 fee, he started to get argumentative and said no.. You owe $150. I stated HSA said nothing about this extra fee, do you have more details as why this is more expensive? He then called someone, his manager perhaps? And spoke in an extremely rude tone about how "this lady doesn't want to pay, I can't do nothin for her" he hung up the phone and said yep, you need to pay or else I can't do anything. At this point his voice was loud, his attitude was angry and frankly I felt extremely uncomfortable standing in a small enclosed space with him. I backed up and he started packing his things. No work was performed, he didn't even give a proper assessment (what was wrong with the main line, what the extra fee was supposed to pay for, etc). And he left. I called HSA and they said Alto should close my ticket within 24 hours and I wouldn't receive a bill. Needless to say, it's been almost 3 months and I'm still receiving invoices in the mail because Alto has yet to close the ticket. I ended up calling Roto Rooter, their customer service was AMAZING and they fixed the issue same day. I would NEVER hire or trust Alto to perform any work on my house. STAY CLEAR! If another company is more expensive - let me tell you it's worth it!! Threatening/demeaning tech is not something you want to invite into your house!!