They have worked on four of my guitars - I couldn't be happier, really skilled luthiers. Amazing selection of gear and the best collection of pedals I've ever seen - it's like a candy store for guitarists. Great staff too! Go by there and check it out... read more

This is my new favorite music store in the Triangle. They've got an awesome selection of guitars, all of them are well set-up, and it's a super comfortable environment in which to try out instruments. If you're looking for a guitar in the Triangle, don't buy anything before you check out Twin House. read more

Twin House Music - Fender JV Telecaster; one of the many fine instruments on offer at Twin House. - Musical Instruments & Teachers Near Me - Carrboro, North Carolina

Below is a timeline of my experience with Twin House. To start on a positive note: the employees are very kind. The rest of my experience has been poor. December 6, 2023: I bring my bass in for a setup. I'm told it should be done in three weeks (before Christmas).  Some time after Christmas: I called to ask for an update. I'm told that, due to a backlog, it should be ready within the first week of January.  Some time after the first week of January, 2024: I call for an update (since Twin House does not provide updates; you have to ask for them). Twin House has had a chance to look at my bass now. The wiring is all funky; the pick-up doesn't seem to work. They need to get in touch with Ernie Ball to get their hands on schematics.  About two weeks later: I come into the store again. I don't need a cord, but I buy one to cover for the real reason I'm there: to get an update. I'm shown the schematics (the schematics arrived and this is another update I never received). We use an iPad to look up the parts that are needed. We find them. We discuss prices of parts plus labor. I'm given an estimate. We agree to move forward. I'm told the parts will be ordered the next day and should arrive in 7-10 days (but who knows when the order was actually put in). I'm also told that once the parts arrive, it should be a one-day turnaround to get them installed.   Maybe two weeks later: I ask about the parts. I'm told that whoever is shipping them had some kind of personal thing come up, so there was a delay in shipping the parts. February 7, 2024: I email Twin House about how I've had to leave town due to a death in the family and will not be back until February 15th, unable to pick up the bass until February 16th. I receive a kind reply, telling me there's no rush for me to pick it up.  February 8, 2024: I ask for a reminder of what parts were ordered. This was really me softballing in a question in hopes that I'll be provided an update.  February 11, 2024: Still no response. I remind Twin House that supposedly parts were ordered three weeks ago and I have to imagine they've arrived by now. I end the email telling them I'll be checking for updates. February 15, 2024: Due to the costs incurred from traveling to LA for the death in the family, I cannot afford this repair anymore. I communicate this via email. This finally prompts a response.  February 16, 2024: Twin House responds with a legitimate reason for why they've been incommunicado. They propose that I just pay for the parts since they're specialty items the store doesn't typically carry.  February 16, 2024: I respond a few hours later that, yes, I will find a way to cover the cost of the parts. We should move forward. February 16, 2024: Around 5:30 PM, I drive to Twin House. The technician is there. He says he hasn't started on it because he heard that maybe I couldn't pay for it. I reaffirm that I can pay for it and actually offer to pay before leaving. He says that isn't necessary. He tells me he'll get to work on it first thing Saturday morning.  February 17, 2024: Saturday. I call at 3 PM to see how it's going and am told it's going on the bench now. Not sure what happened to "first thing in the morning," which is 11 AM, but whatever. February 18, 2024: I call Twin House and ask to speak to the repair shop. I'm informed they don't come in on Sundays. I ask if he knows if my bass was completed the day before. He tells me it was not. I tell him I'm coming to take it back. I understand that I'm not the only customer Twin House is dealing with. I understand that getting the schematics was an ordeal. I understand that after the parts were finally ordered, it took longer than expected to receive them. Sometimes things are just out of our hands.  What I don't understand is why I was kept in the dark during the entire process, or why I was never given a realistic timeline for when my bass would be ready, or when the parts arrived, or any of that. The only ways I've ever been able to find out what was going on were when I called or physically entered the building and tried as politely and patiently as possible to ask for updates.  Everyone I've dealt with at Twin House has been super nice. I love the employees. What has absolutely driven me up a wall is the customer service. I've never felt there was any sense of urgency in completing a project. At this point, it kind of feels like I'm being pranked, or that this is some kind of sick social experiment to see how long they can make a customer wait without ever delivering anything, so I had to pull the plug and take my bass back nearly two and a half months after dropping it off. Twin House has amazing reviews and I was excited to do business with them. I was beyond excited to have found a place with passionate employees who seemed to genuinely care. Unfortunately, their lack of communication and urgency prevented me from doing that. read more

I discovered Twin House when shopping for a Fender Nashville Tele and so glad I did. Knowledgeable and friendly staff makes you feel at home compared to the big national chains. Great selection of gear! Check them out and you'll see what I mean. read more

I was having some tone issues with my Gibson Explorer. I dropped it off with Brian at Twin House Music. I had never stepped foot inside previously. I brought it home and was just blown away by how amazing it sounded. Way beyond my expectations or how good I thought the guitar could sound, and it was just so much more fun to play. I will definitely be getting more work and setups done there. Can't recommend them enough. read more

This place is so chill and nice. Has none of the annoying aspects of a lot of guitar shops---sales people and repair technicians are friendly and helpful, never aloof, no one's trying to sell you something you don't need, everyone who works there is knowledgable and passionate about music. The space is also really pleasant. Great for just dropping in to grab little things or spending whole afternoon. A+ read more