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    Twin Smoke Shop

    3.0 (4 reviews)
    ModerateTobacco Shops

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    3 years ago

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    8 years ago

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    14 years ago

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    11 years ago

    I love this smoke shop!!! Jay and John are Awesome!!!! Keep lots of things in stock and they sell double pack of Swishers. I recommend!!!!!

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    Des Moines Smoke Shop - Des Moines Smoke Shop

    Des Moines Smoke Shop

    2.2(5 reviews)
    2.3 mi
    $

    Came here and the owner told me I was a boy (I'm a masculine presenting female) this wouldn't…read morebother me except for the fact he inspected my id for a solid 2 min and didn't believe I was a female. My id is very recent so there is no reason for this. He wasn't asking what i prefer he simply misgendered me then didn't believe I was a female. LGBT people aren't safe here. The selection sucks for the most part. I wish I could give 0 stars.

    If I could give 0 stars I would. I've never dealt with such a blatant disregard of customers from a…read morebusiness at all. I used to buy 3-4 disposable vapes ($75-100+) per visit here since they usually have my favorite flavors and they're close to my mom's house. The older man has always helped me and he's so unenthused and rude, as if I'm bothering him for purchasing from HIS business. About a month ago I had an issue with one where it wouldn't turn off and was leaking juice everywhere straight out of the box. I live about 35 minutes away so wasn't able to come back in for 2 weeks. When I did bring it in he told me it had been too long and if I had brought it in within a week he would have been able to help me. When I bought another of the same flavor during the same visit I had to go through 3 boxes because all of them had juice inside the bag. So he could see there was problems with them but still wouldn't do anything about the defective one! I stopped buying from here as much after that. Last week I bought 2 and one of them did the same thing where it wouldn't turn off (this one was a completely different flavor/version than the first). I brought it in earlier today, 5 days after purchasing it, and he told me he couldn't return or exchange it because the company wouldn't refund him. I asked him so the customer just has to eat it?? How does that make sense? He said nothing to that but said he could give me $3 off another. I was heated at this point because $3 off is a joke after paying $50 for 2 defective products. I did end up buying another because I needed one anyways, then AFTER I paid for it he told me if it doesn't work he won't be able to do anything because he already gave me $3 off. I'm almost positive it's illegal to not issue a refund for defective products but I'm sure he doesn't care since he obviously doesn't care about customers. I will not be returning and if you value your money I would not give them a dime of it.

    Photos
    Des Moines Smoke Shop - MOLD! Owner refused to do anything about it!

    MOLD! Owner refused to do anything about it!

    Des Moines Smoke Shop
    Des Moines Smoke Shop - Smoke Shop

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    Smoke Shop

    Twin Smoke Shop - tobaccoshops - Updated June 2026

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