During our Washington, DC part of our trip, we stayed with a friend in Rockville, MD. Twinbrook Metro Station was the closest station to our friend's house, so this was the station where we would catch the red line into DC.
I have only been to a handful of Washington Metropolitan Area Transit Authority (WMATA) metro stations, so I don't really have much to compare to--I don't know if Twinbrook is better, worse, or a typical WMATA metro station. There was nothing overly great about it, but nothing overly horrible--it seemed just as ugly as any other metro station. The reason I am giving this station three stars though (instead of two) is because of one particular metro employee.
I was travelling with my mom and sister, and my mother is quite.... difficult. I'm seriously convinced she has some sort of mental illness. Anyway, on the day that this story takes place, we were going somewhere in particular in DC (I no longer remember what we had planned for that day), and in order to get to our destination, we had to take the red line to Metro Center, and then transfer to one of the other lines. We explained this to our mother, and she just had a fit. She was freaking out and yelling about how she didn't understand why we were going to Metro Center, when on a previous trip into DC, we had gotten off at Union Station. We tried to explain numerous times that we were getting off at a different station because we were going to a different part of the city, but she just screamed and yelled, and wouldn't listen.
A metro employee saw (and heard!) what was happening, and could see that my sister and I were embarrassed and stressed out, and came over to help us. She managed to calm my mother down by telling her the exact same information we had been telling her (which station we are getting off at), and after, she gave us all a hug. My sister and I were so thankful for that employee helping us with an extremely difficult situation. read more