Fantastic service department They went above and beyond with my son's truck It took months of trying to figure things out and a few headaches for all involved... but, in the end made it all worth it to keep Big Blue in the family & on the road read more

Twins Chrysler Dodge Jeep Ram - Car Dealers Near Me - Wayland, Michigan

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The salesperson was friendly and the negotiation process was straightforward. I ultimately walked away from a deal due to a combination of undisclosed cosmetic issues and a few things that felt slightly less than professional. On our first visit we were told the vehicle would be ready for a full test drive -- it wasn't prepared as promised. They apologized, which was appreciated, but it set a tone. We were told their team had thoroughly gone through the vehicle. When we asked about two Carfax accidents they were dismissed as minor and resolved. Mechanically the car seemed fine -- but cosmetically there were several things I only discovered through my own inspection: -- Cracked plastic trim on the driver's side that appeared to be unrepaired accident damage -- A quarter-size paint chip down to bare metal on the center of the hood -- A cigarette burn mark on the console that wasn't visible in listing photos -- the shifter knob appeared to be positioned over it in every photo -- A smoke smell that only became apparent when the car warmed up on the second test drive The salesperson acknowledged he noticed the smell the day before my second visit but didn't reach out to disclose it beforehand. None of these are catastrophic issues individually. But the combination of undisclosed cosmetic damage and a known issue that wasn't proactively mentioned left me uncomfortable enough to walk away. Do your own thorough inspection and test drive when fully warmed up. read more

Worst service advisor i have ever seen. When they tell you to take you work somewhere else no problem i will do that. Made an appointment to have approximately 1 hour of work done went back two hours after appointment and am told the work is not done and don't know when it will be done. He said when you make an appointment is to meet with an advisor not to get work done. Good luck everyone my last time here. read more

Do not do business with this place! Unscrupulous, untrustworthy, and totally dishonest. Made a deal for a vehicle with a written contract. Was told I needed to obtain insurance before they could ship me the vehicle. I did so, spending my own time and money. All the while, they were working another deal after we had a contract. The cowards there don't even have the decency to return my calls or to reimburse me for the expense I incurred ensuring the vehicle. Total dirt bags. Pathetic men read more

I bought a 2024 Camry on 11/4/2025. The car looked nice with only about 23,000 miles. Extended warranty was added on for only about $35 a month, and that was with the friends and family price. I should have said hell no! It was not disclosed that it was only for 120,000 miles, and 96 months. Of course I was not worried, it still had about a year left on bumper to bumper manufactures warranty. And much more left on power train. Fast forward the car is in a very minor, 10 mph accident. I drove it to the body shop, and was shocked at much undisclosed prior damage. That had not been fixed properly. The estimate went from $5000 to over $11000. And of course the sales manager is unavailable, and does not return calls or emails. Yes they provided car fax, which showed no wrecks. They knew their was much other damage! Scammers! If there is anyone else with similar issues, please email me @ Rick6718@gmail.com read more

I tried to negotiate with them on a used car price. What they don't tell you is they charge you $1499 extra that will show up in addition to the sale price they list....$500 for a ceramic paint treatment, and $999 for LoJack GPS anti theft device (Save $$$ and by an Apple AirTag if you're concerned about your car being stolen). They say the LoJack can't be removed but it is removable. They say this information is on the website but it is not! It's just a generic disclaimer that says "Vehicles shown may have optional equipment at additional cost." located at the bottom of this page: https://www.twinscdjr.com/used-inventory/index.htm If you're going to put "optional equipment" on then people should have the option to remove it. This is just a game for the dealership to get extra revenue. Yes, they're a business but it's a pretty shady way of getting extra money. read more

BEWARE!!! We bought a 2019 Equinox and the warranty from them. 3 weeks later the drive shaft fell off for no reason. We dropped it off to be repaired. Heather just kept telling us we hit something (we didn't hit anything at all) and to call our auto insurance.. we are confused as to what we would say.... hello we are calling to report we didn't hit anything. She just kept saying I don't know what to tell you it's not covered. The way we were treated was unacceptable. Not one person tried to offer a solution outside of paying them $1000 or we could take it elsewhere.. (the part cost me less than $200 to do myself) So I've been calling to cancel the warranty and no one will call me back or reply to my emails, this has been 3 more weeks trying to deal with this. So be cautious when dealing with these snakes. They are super nice when you're giving them $16,000 but the second you have an issue, you're treated like trash. 0 stars! read more

Nathan Bush was on his job, took care of us, stayed around after hours. I appreciate his courtesy and professionalism. If I need a new car/truck he's my guy. Thank you Nate! Especially for going out of your way to drop the plate off at our home. read more

I'm so disappointed with this dealership that words cannot explain I went in there this past week to test drive a vehicle is everything that my son was looking for replacement vehicle for my 19-year-old. We took it for a test drive and there were several items that needed to be repaired and also checked out one was the radio was not working and two there was a loud humming on the back so I was worried about the ball bearings going out in a couple of other minor things he said he would have it taken in to service to have them inspect it and see if they could get the radio working he did not indicate if we were serious about this vehicle that putting a deposit down would hold it for me. Mine be it we live 45 minutes away I did inform him of that so it wasn't like I could just jump into the vehicle and make it there I did not hear back from him the next day I contacted the dealership I ended up leaving a message for him he did not call me back I put in another phone call and spoke with them he indicated that they would look at it and service but have not yet and I said okay well we're very interested and we want to make sure that these things are addressed that were the issues again he did not indicate by putting a deposit down it would hold the vehicle for us so after 3 days of going back and forth him not communicating to me which should have been a red flag but it was a vehicle that my son really wanted I spoke with him on Friday early in the day he said he would call me back later he was with some customers never heard back from him at close at 6:00 I called him this afternoon and he didn't sound too thrilled to talk with me like as though I was bothering him and then informs me that one of his co-workers sold it so I'm very upset and would not recommend to do business with this dealership!!! read more

just talked to richard ,car was sold out from under me,had been talking to sales for 3+weeks,was told THEY would send me 'out the door price' + ship 3-4 times, i never rec'd e mail,i told richard i WANTED the car, he said THEY would send me the price + shp on monday, 'sales sold the car on saturday! sales dept is terrible!! WONT EVER DEAL WITH THEM AGAIN!! read more

BUYER BEWARE BAIT & SWITCH!!! I called to inquire about one of their vehicles and was told that it was available by Cristina. I told Cristina that I would have a friend come from a different city to pick me up and take me to buy the car. My friend lives 40 minutes from my location. I paid her $50 for the ride. I also told Cristina to email me all the information on the vehicle so I could have my insurance company insure it before I get there so we wouldn't have to do that step once I purchased the vehicle. She gave me the information. I called my insurance company and they insured the vehicle and emailed the insurance information to the email address she provided. I then texted Cristina and let her know that we were leaving out but may be a few minutes late from the time I said we would be there. She said no worries she will let the salesperson know. About an hour into our drive on our way to the dealership. I get a text stating the vehicle had been SOLD! But that I should still come because they have another vehicle just like the one I wanted. " Hi Juanita, my apologies the 2017 Nissan Rogue Sport SV got sold. But we do have an another one same make and model that we will show you." I explained to them that I already insured the vehicle that they SOLD. And I felt that was very bad business practices to sell the vehicle that they had just told me was available. They assured me that they had plenty of comparable vehicles. " I really do apologize. Rest assured that we do have dozens of comparable vehicles that you can choose from." When I get to the dealership there are not any comparable vehicles. They then tried to sell me several more expensive vehicles. I complained to them about them wasting my time and my money for having to pay for a ride to their dealership. And that they should repay the $50 I had to pay to get a ride there. Their reply was "they told me it was not available before I got there. " And that they will not give me my $50 back that I had to pay out for the ride. This dealership does not care about the customers. Or wasting your time. read more

I would NEVER BUY from this dealership again. I bought a used Sienna from Twins Chrysler Jeep Ram in October 2023 and was told they had to install new tires on the vehicle. In December 2023 (4000 miles later) I had to complete a long-distance drive. I started noticing a slight shimmy. By the time I started my return journey, it felt like the vehicle was going to shake off the road. I called a firestone from the road thinking I needed an alignment. It turns out the radial belt on the front driver side had failed: I ended up buying two new tires on the spot As I researched how to file a warranty claim, I discovered the model of tire on the car had been discontinued several years before, and the dealership had actually installed used tires on the vehicle. Obviously, no warranty covered the tires. Since I did not know the history of the remaining two tires, I ended up having to replace them as well. Final replacement bill was over $500 (I was lucky as the tire warranty representative felt sorry for me and replaced one of the tires free of charge). - When I bought the van, it hadn't been cleaned at all. There was dirt in the back seat, along with some loose change. The inside was dingy and my detailing guy had to steam clean the interior twice to get it to an acceptable standard - The fuel gauge was on empty: the salesman had to ask permission to add enough fuel for me to feel comfortable driving to a gas station. If this is how they treat all their customers, I am surprised they are still in business. I wouldn't give this dealership one star read more

Went into this dealership with PRE-APPROVED financing from MY OWN BANK and the finance director came out and told me firmly that they will NOT work with my bank and that I HAD TO finance with them. They came back with a bullshit deal of 15% APR and $2000.00 down....MY BANK was 10% and NO MONEY DOWN. They just wanna make you pay extra. DON'T DO IT!!!! read more

Test drove a car for my daughter (who lives in Detroit) seemed like a good car. My daughter went online to fill out the finance part. tried for 2 days to call the finance dept to work out payments, we're told they would call us back or no answer. After the fourth day they texted and said they sold it! they knew she couldn't come to Wayland due to work and would have to do it via email. They dropped the ball! Thanks for confirming our idea to use carvana!! read more

K&M Wayland Chrysler Dodge Jeep is a SCAM. They tried to sell me a Dodge Ram 3500 VIN # 3C63RRHL2KG582338 and failed to inform me upfront that the vehicle is a "Manufacturer buyback" aka "Lemon". Fortunately I purchased a CarFax report and found this information. Beware of these folks! read more

Twins Chrysler Dodge Jeep Ram - Car Dealers Near Me - Wayland, Michigan

These service department needs help. I would not take my vehicle here for work. They are extremely overpriced and do not communicate.

I am a bit shocked by the reviews I have read. I took my 2016 Durango to bother dealer for a knocking. They said my engine was shot. Quoted me $10,000 saying the lifters collapsed, metal in oil, cans were scored. Every dealer in town wanted 9-11 thousand. Some for a used engine. I went to K&M and they didn't charge me for the diagnosis and said they found no metal in oil, the cams were not scored and only one lifter collapsed. When every other dealership said my truck was toast. One even offered to buy my truck for $8,000. K &M repaired it for $1916.62. Saving me thousands and a vehicle. They texted me pictures through out. Kept me informed all along the process. Explained everything and answered questions. My experience was five star. read more

Purchase vehicle and got stuck with an instant lemon with no help to solve the issue ! Worst car I've ever owned! The second day after I bought the vehicle it already had to be brought back to the shop which then I was pretty much told that what I heard could not be heard by the mechanics. Have only owned the vehicle for 7 months and have had it back to them six to seven times with no good results in the end. I have never had such a horrible experience in my life and I would never recommend this place to anybody. It's sad to know that people that work so hard and live on a budget are screwed over so badly and given lemons. I will be contacting my lawyer and seeing what can be done to check into the Lemon Law due to non-stop complications since day one. What is the worst about the situation is if things would have been handled in the very beginning I wouldn't be stuck with such a horrible vehicle 7 months later if it would have been resolved the very first week when all the issues began to happen. read more

The 1 Star is for the service department. We brought our Ram 1500 in for a slew of warranty issues, with one of those issues being that our Apple CarPlay stopped working. They had to put some parts on order for a few of our issues, told us they couldn't recreate one of the problems, and when I got there to pick the truck up I specifically asked if they fixed the CarPlay and they said yes. Go out to my truck and plug my phone in, no Apple CarPlay. I go back in and ask if they tested it and the guy said "Well, I couldn't find anyone with an iPhone." They ended up bringing one of their Android phones out to the truck (this was also the first time any employee had come out to the truck with me, both at drop off and pickup) and when they plugged it in their phone wouldn't communicate either, meaning the problem is hardware, not firmware. Basically, the conclusion I came to is if they aren't going to test and check something as easy as Apple CarPlay then what makes me think they will do proper tests when they replace my brakes and entire back window? I canceled all future service and am going to a different dealership. read more