I've been going to Twisted Salon for several years! It's an incredible salon filled with a group of talented, fun and professional folks! They do awesome work! read more

I use to go to Ulta where I enjoyed a great stylist. When she went on maternity leave, I was assured the woman they selected to take her appointments was just as good & qualified. She was not. I was so disappointed w/that experience that I put off making another appt. Life happened & an event creeped up on me. I had less than 6 days to get a decent cut. Desperate to get a cut, I walked into Twisted's salon cold. Boy am I glad I did. The receptionist was kind & worked diligently to squeeze me in w/Mykal for a cut on Friday & a color the following Tues. Yey, hair cut for the event! Friday when I arrived for my cut, I was made to feel like a VIP! A very nice young lady gave me a tour of this clean & neat salon. Both clients & employees were extremely friendly. Twisted's staff makes everyone feel so welcome & they are definitely a team. It's not a stuffy or uppity salon but it sure delivers on quality. Let's start with the hair washing. This is the first salon I've been in since moving to the Valley 11yrs ago that thought to provide a footstool when you're getting your hair washed! It makes such a difference for shorter folks like myself. What happened next was most unexpected. The young lady who gave me the tour washed my hair & gave me the most incredible scalp massage. She also offered a complimentary hand massage & paraffin hand dip too. Seriously! No upcharge. Just a great perk & a way to help you relax a bit & feel a bit pampered. And boy did I! Before my hair washing, my stylist, Mykal, asked "What are you having done to that gorgeous hair" I said "Cutting about 6" off" One client said something akin to "but your hair is so thick & gorgeous" and others agreed. But all Mykal said was "Really?" I nodded Yes & said "it's too much for me" He said "Ok! Let's do it!" No hesitation whatsoever. HE TOTALLY GOT IT! I loved that. Once in the chair, Mykal asked all the right questions. He assured me he'll cut off what I want and if I need more taken off after I go home & play with it, he'd be happy to do it on Tuesday when I come back for the color. You know what, I believe him. I think he won't be one bit upset or annoyed with me if I want more taken off. He'll be happy to help a gal get the look she wants so she feels her best! My hair cut & style was great, btw! Twisted Salon & it's staff seem to want you to be happy when you leave. It's so hard to find reasonably priced salons that deliver above & beyond your expectations. Twisted delivers on all fronts! read more

I've been seeing Katelynn for a haircut every couple of months for almost a year now. I can't rate her, or, consequently, Twisted, highly enough! I was visiting a more "upscale" salon in Winchester before that, but I was never 100% satisfied with the pixies I got there. I have wonky, wavy hair that doesn't seem to be easy to get right when it's that short. The stylist at the Winchester salon showed me tricks to work around the wonkiness, like hair products and heat tools, but I'm a VERY low-maintenance (read: lazy) person, so I just went around being okay with, but not adoring, my cut. When I went to schedule a cut at that location after not being able to tolerate my growing-out pixie (if you've had a pixie, you know the exact desperation I was feeling), they were booked a month out. I decided to try the place just a couple minutes from my house, thinking it would be a gamble but that my hair couldn't look much worse than it already did. I had pretty low expectations: The salon is in the Food Lion strip mall near the ABC. When I called to see when I could come in, they said, "Our next opening is in 20 minutes. Can you do that?" My expectations fell even lower-- I mean, the other place was booked for a month out, and this place could see me right now?--, but again, I was desperate. I went for it. I am so glad I did! Everyone there is so sweet and competent. I'm an introvert and normally feel very awkward having to talk to the hairdresser, but Katelynn is easy to talk to and doesn't make me feel weird if I'm being quiet. She gives great scalp massages when she washes my hair, and that day, I got my first pixie cut that made me feel AMAZING. I posted a new Facebook profile pic with it and so many people said they loved my hair-- which they hadn't said with my "upscale" pixie. One of my friends called it my new signature haircut, saying that the other ones kind of looked like old lady pixies and that this one looked younger and fresher. I can't disagree there! The cut suited me perfectly, and best of all, it needed NO special attention. Katelynn saw exactly where my cowlicks were and cut my hair so that every single part behaved every day with no fuss-- I literally rolled out of bed and didn't need to comb my hair in the mornings. The cut grew out beautifully until the next time I saw her to trim it. Since then, I've decided to try growing my hair out, partially to see if she can make longer hair look just as good on me. I initially got the pixie because I hated the way my hair behaved when it was long, but I have a feeling Katelynn will be able to tame the beast! She's working with me to keep my hair looking nice throughout the awful growing-out stage, and she must be doing a great job, because even on the days when my hair feels its dorkiest, people stop me in public to ask who does my hair. Even though I'm trying something new with my hair right now, it's such a relief to know that I can always trust Katelynn to get me back to my tried-and-true, elegant pixie cut. :-) read more

An excellent salon, very clean and taken care of. Never a problem getting an appointment. Records of the colors I use on my hair well kept. Very professional, I am very picky with my hair and very untrusting but the last time I was in I sat down in the chair and said do whatever you want, and walked out loving it. Couldn't ask for anything better from these people. read more

My first impression of this salon is so-so. A wedding party was there when I arrived for my appointment. No problem. I didn't mind waiting 10 minutes. The gal who washed my hair did a great job and also gave me a mini scalp massage - that was nice & relaxing. The relaxation didn't last long. The eyebrow wax was a HUGE mistake on my part. I have fair skin, but it's never been sensitive when I got my eyebrows waxed (I've had them waxed dozens of times over the years). I have a high tolerance for pain, so this process usually doesn't bother me. My right brow was first - no problem. My left brow however, didn't go so well. The stylist seemed a bit rushed (she would be attending the wedding in a few hours for the wedding party that was there getting their hair done). The wax got onto my eyelid a little and when she removed the cloth with the wax and hair, she took a layer of skin from my eyelid as well. The force with which she ripped the cloth away was like when a skydiver pulls on their rip cord to release the parachute. Ok. I know her mind was on other things - like the wedding. Next was the haircut. She did a pretty good job trimming my hair (it's been about 6 months since I had it done) and I was beginning to forgive the eyebrow mishap. After she was finished trimming my hair she asked the gal who washed my hair to start blowing it dry. She disappeared. I've never been to a salon where the hairstylist hands off the blow drying to someone else. Well, the gal who washed my hair did a good job blowing it dry. She was mostly finished when the stylist came back (I think she was tending to someone in the wedding party). She styled my hair good. I did get nervous when she took out the curling iron - I was afraid she would have the same gusto as with the waxing cloth and end up hitting my cheeks with the curling iron. The receptionist (not sure if she was also the owner) commented on how this was not a good first experience with them. The hairstylist told her to take off the waxing charge, which I appreciated and was the right thing to do. What I didn't like was she tried blaming me saying that I didn't tell her my skin was sensitive. Anyone's eyelid skin would be sensitive when the first layer is ripped off their face. All in all, the cut was sufficient. I don't recommend getting your eyebrows waxed here. Hopefully, I won't have a scar on my eyelid from this experience. I'm treating it with Neosporin. This was my experience, maybe yours will be different. read more