Justin I, Francisco S, Matt A, were fast friendly and perfect. Everything went perfectly!!

UPDATE 9/2: After posting this review, I received a call from the company's controller, who sincerely apologized and acknowledged where they fell short. They issued us a significant refund, and I truly appreciate senior management taking ownership and making things right. I'm leaving my original review below because it reflects our experience, but I also believe in giving credit when a company steps up to resolve an issue. ORIGINAL REVIEW 9/1: We unfortunately had a very disappointing experience with TWO MEN AND A TRUCK in Thornton. I spent quite a bit of time researching moving companies before our move and ultimately chose them in large part because of their "Movers Who Care" message and what their website described about the level of service we could expect. Unfortunately, by the end of this experience, we did not feel cared for at all. Our move was estimated at 4-7 hours but ultimately took 12 hours and cost approximately $3,200 instead of the roughly $1,700 we had expected. We only had a 3 bedroom townhouse we were moving out of. We completely understand that an estimate is not a guarantee and that moves can take longer than anticipated. However, much of our frustration came from how the move itself was handled. Two of our three movers told us it was only their second day on the job, and their inexperience was very apparent. The lead mover was trying to train them throughout the day and even acknowledged that he was trying to get them to pick up their pace and unhappy about having to train them. The truck was not packed to the top, requiring a second trip and approximately another 1.5 hours of travel time. When they left to head back to our old house they did not even tell us and we just noticed they were gone. At one point, two movers were vaping on our front stoop as they carried in a chair, one mover fell to the ground in pain while the lead mover ignored him, and by the end of the night the two newer movers were arguing and swearing at each other in front of us, all of which we have on our Ring camera. Some of our furniture was also moved without adequate protection, and several items were damaged. To the company's credit, the customer claims manager was initially very kind and helpful when I contacted them afterward. I provided Ring footage, photos, and receipts, and they investigated our complaint. Unfortunately, the settlement we eventually received essentially only reimbursed us for two items we purchased to repair some of the damage. It did not address our primary concern about the excessive labor time and resulting cost. When I finally received a copy of the final invoice, I discovered we had been billed for the entire 12 hours (after being told we weren't), including what appears to be the crew's lunch break -- and we had even purchased their lunch. We were also charged $14 for a mattress bag that we did not receive because we supplied our own. I emailed the company again on August 21 asking them to review these billing concerns and reconsider the settlement. As of September 1, I have received no response or even acknowledgment of that email. I genuinely did not want to leave a negative review. Moving is incredibly hard physical work, it was a hot day, and we still tipped the crew at the end of the night because we appreciated the work they did. But paying approximately $3,200 for a move estimated at 4-7 hours while two-thirds of the crew were brand-new employees being trained on the job -- and then having our billing concerns go unanswered -- has left us extremely disappointed. I chose this company because I believed the "Movers Who Care" message. What has been most disappointing isn't just that things went wrong during our move; mistakes happen. It's how those concerns were handled afterward. After spending weeks trying to get what we felt was a fair resolution, we ultimately did not feel heard or cared for. I hope the company takes our experience seriously and uses it to improve how new employees are trained and staffed on customer moves, as well as how billing disputes are handled afterward. read more

Two Men and a Truck - Door stopper was ripped off wall because they place a piece of furniture right on top of it. - Movers Near Me - Thornton, Colorado

See all

They broke our headboard to our bed. They dropped all of the boxes that were marked fragile and broke a third of the contents. My Omega seamaster diver 300 James Bond edition watch is now missing. Along with my iPhone pro 13 max... They broke another dresser. And when I inspected their work they put a 3-in diameter gouge in the sheetrock as well as a 6-in long deep scrape in the sheetrock. They took 10 hours to move a two-bedroom townhome with no appliances being moved and only one sofa And now they will not bother to return my phone call. This is the worst moving experience. I have been robbed, my contents broken and they got their money and now they're not giving a crap about me Whatever you do.. do NOT HIRE THIS COMPANY!!!!!!!!!!!! read more

We had this company scheduled for a move a month in advance for an 800 square foot apartment. The two people who worked on this job were both brand new to being movers and had let us know. The move took over 10 hours and after the move we were forced to pay for the full time which was $500 over the max cost of the estimate. Additionally, as I have tried to resolve this with the customer service team I have gotten no responses to my phone calls. read more

I don't know what was expected by those who left negative reviews of this moving company, but to each their own. What I do know for a fact is that the team that came to my apartment were unbelievably professional and efficient. They came in fully prepared to help this old woman with packing needs as I can no longer handle all of it by myself. They handled my Seraphim collection with care and each piece was protected with several layers of paper. All of my furniture was padded and wrapped for moving - all of which is heavy and expensive cherry. I have used Two Men and a Truck many times, including my relocation from Minneapolis to Denver two years ago. I have NEVER had anything broken or stolen (as some have stated) and if/when I need to move again, they are the only company that I will consider. I received a detailed outline of anticipated expenses PRIOR to the move, which was more than reasonable - there were no hidden costs. To those who claim they were ripped off, maybe you should consider having all of your friends step in to move your possessions and find out exactly what it's like to not have professionals handling the loads. Two Men are worth every penny that they are paid! read more

Update in response to the comment from Two Men and a Truck: Acknowledgment without action is meaningless. I made multiple attempts to resolve this directly with your Boulder/Thornton location, only to be ignored until I escalated to corporate. Even then, corporate did not address any of my concerns directly but merely seemed to push Neil Santos into responding--only for him to dismiss my experience entirely, refuse a reasonable partial refund, and then cease all communication. That is not a 'disconnect'--that is a complete failure in customer service, accountability, and basic professionalism. Empty promises about 'new communication structures' do nothing for me or anyone else who has already had a terrible experience with your company. If you truly care about making this right, what tangible steps will you take to address my situation and ensure future customers aren't subjected to the same treatment? read more

We were moving my mother in law from Fort Collins to Loveland. The young men that helped us were Max and John C. They were very professional and took care of everything to make sure that things were well protected. If I ever have to move I would go with this company hands down. Very impressed! read more

Horrible Experience, Negligence, Unresolved Damages Our move with 2 Men and a Truck - Denver Metro was a disaster. We were moving items out of an 8x10 storage unit & encountered widespread negligence, vast property damage, & appalling customer service. Despite being on-site with a crew of 3 employees from 2 Men & a Truck & giving clear, repeated instructions about fragile items (which were visibly labeled with stickers, arrows, and handwritten notes), this is what we witnessed: * Movers shoved metal dollies under powder coated furniture, scraping & chipping finishes. They jammed a metal table behind other heavy items, resting it on a single corner (which was also damaged), & dragged a 50+ lb plastic bin over a Restoration Hardware desk, bowing & scratching the base. The top of the desk was scratched in a similar fashion. * A mover began dragging a 200 lb RH metal desk out of an elevator by himself, until my husband intervened for safety. The desk was damaged, & safe handling practices were entirely ignored. * One mover placed a 50 lb Persian rug atop a fragile-labeled box containing a chandelier & which had 2 framed art prints resting on the box--again, my husband had to intervene to prevent additional property damage. * A box clearly labeled "Fragile: Glass Pendant Light" was placed at the bottom of a stack of three heavy boxes in the unit. * Every artwork box labeled "This Side Up" was packed incorrectly, sideways or upside down. A plaster and gold leaf frame was crushed. * A mover, using one hand, slammed a RH side table down--corner first--then onto its glass top. I had to step in & explain to the mover the piece was delicate, so that he would handle items correctly. * A freshly cleaned Persian rug was tossed onto a small dolly by one mover & dragged across the asphalt and facility floors instead of being carried properly. I had to fold the corners of the rug in to prevent additional damage. * A new RH nightstand was carelessly handled, causing its packing to unwrap mid-move. Corners were severely gouged, the wooden veneer peeled, edges were damaged, & pieces were falling off within the wrapping. This item must be professionally restored, along with the RH powder coated furniture. * An antique breakfast table was left resting on its side rather than its base, which cased edge damage to the base and top. We submitted a thorough damage claim with photos and documentation of the movers' negligence. Hanna Gonzalez, the claims representative, showed zero concern for our experience or the crew's behavior. The crew also misrepresented the reimbursement and valuation process for damages during contract signing. All Ms. Gonzalez stated in response to the laundry list of negligent behavior we witnessed was "I apologize your move did not occur without incident" and refused to acknowledge the submitted evidence or our request for a fair resolution. When we escalated our concerns--CC'ing CEO Jon Nobis, VP of Talent Lindsay Gainor, and Controller Neil Santos--none of them responded. We were completely ignored. Eventually, Hanna Gonzalez emailed back saying she was "ceasing all communication" because we mentioned our legal rights, using that as an excuse for the 2 Men team to avoid accountability. We've used Two Men and a Truck twice before and had good results--but this experience was so profoundly unprofessional and negligent that we will never use or recommend this company again. The fact that executive leadership failed to even acknowledge our outreach speaks volumes about their lack of integrity and customer care. We are now forced to pursue financial recovery for the damages caused by negligence through our credit card company's dispute process (which will still not cover the cost of damage repairs), since this franchise refuses to resolve the issue, let alone communicate with us. We gave them multiple opportunities --phone calls, emails--to address this properly. They ignored all of them. Absolutely disgraceful. read more

We moved from the foothills to Parker on July 2. Whie the movers themselves were fast and efficient, there was damage done to our 3 year old bedroom dressers. Evidently the drawers were removed to be put on the truck and when they were put back in the broke the slides on three of the drawers. TMAAT sent someone out to look at them and determined that the ball bearings fell out of the slide and could not be fixed. TMAAT send us a settlement letter for .60/lb (total $191.00). We were not happy, but we did not purchase the insurance. We then get a check for $89.00 and are told that their service guy said he fixed the dressers (not true). We are not left with two dressers that have drawers that ae not usable and have not received a check yet (8/22). We have been ghosted by this company for almost 2 months. So much for their slogan "movers who care". I would NOT recommend these movers. read more

It takes a brain surgeon when moving to park over neighbors driveway so they can't get out. If they can't follow simple instructions, or take care with neighbors property, why would anybody trust them with moving your furniture? What a bunch of dopes read more

Two Men and a Truck - Movers Near Me - Thornton, Colorado

BEWARE! I booked 3 days ago, reservation is not for four more days and it was not communicated that there would be a cancelation fee of $315 and I tried to reschedule which she then said would be $175. I said this is outrageous and I will contact BBB and she hung up on me and charged my CC. read more

Two Men and a Truck cause significant damage to our landlords townhome upon moving out. Which included a large hole in the stairwell wall and damage to window blinds in the stairwell. We were told by Angela Ayala (claims supervisor) that the claim would stay open so that our landlord could work with Two Men and a Truck to get the damages taken care of (since we were moving out and would no longer have access to the home). Our landlord was out of town when the damages were made, and now that he is back in town, 2 men is changing their tune and saying they won't cover the damages since it's past 3 days. This is the most unprofessional conduct I have encountered from a company ever. Do not use this company. Use literally any other moving company. I only gave 1 star because otherwise I couldn't post a review. I give ZERO stars. read more

If you want to be robbed of 50% + of want you own, hire these guys. You pay them, then tip them, to rip you off. You don't realise it until you've recouped from the move. Being a senior, they will fleece you until it hurts and deny anything is wrong. DENY, DENY, DENY! Cripes you'll be hurting from this experience until the day you die. DON'T USE THESE GUYS!!! It's better to get high school kids to help you and spend your money on a security guard to insure a safe move with you and your belongings in tack. BE AWARE!! 5 read more

they like to rip off old people apparently. They charged me triple what they should have, did not pay me for damages THEY made. They took 2 days instead of 1, held my furniture hostage for a night--wtf? it's now october & my move was in June & I'm still TRYING to deal with them. Don't use them--you'll be sorry--I was. read more

I would suggest avoiding Two Men and a Truck. During the quote process, we were told that they would be sending 2 trucks and a crew of 4 movers. On the morning of our move, they called to tell us they would only be sending 1 truck and 3 movers. The fact that we only had 1 truck meant that instead of loading up 2 trucks and driving from Broomfield to Denver 1 time, we had to load up the truck, drive down to Denver, completely unload it, drive back up to Broomfield during afternoon rush hour traffic, reload the truck, drive back down to Denver, and completely unload the truck again. Obviously, this added a significant amount of time to the move, which adds up when you're being charged and tipping based on an hourly rate. When I contacted customer service after the move, they came up with excuses saying that we had not packed everything up ahead of time. That is absurd, as we used PODS to move all of our smaller items in boxes ahead of time. The only reason I am giving them 2 stars instead of 1 is that the crew we worked with was excellent. The movers were really nice and did a good job moving our belongings. Unless you want to pay 50% more than you were quoted, spend twice as long moving as you had planned, and have a bombshell dropped on you the morning of your move, it's best to avoid Two Men and a Truck. read more

Extremely deceptive business practices, negligence, cultural and professional incompetence, and overall discourteous. They are literally two (or three) men who just happen to have a truck, NOT professional movers. Wholly unprepared, unprofessional, and unsatisfactory. They arrived tardy, careless in the management of my property, nefarious and obscurant about my rights to be fully informed as a consumer. I would not recommend even in the most desperate of situations. The damages they caused alone cost more than their obscenely expensive prices, not to mention all the things they left behind or scattered around my property because they could not figure out how to move it. As a business owner, you should only charge a ridiculous sum due to the liability you're taking on, so to exculpate yourself from liability AND charge that much is ineffable and nothing less than criminal! read more

Don't hire this company. I hired them to move a sleeper couch in our home from the living room to an upstairs bedroom. There was a $165 dispatch charge and an hourly fee of $150. Total estimate $315. The movers came but were unable to move the couch because they couldn't get it to turn a corner from the upstairs landing to the hallway that led to the bedroom. So the move had to be abandoned. The workers were on site for less than a half-hour and the representative adjusted the hourly fee to a half-hour, making the total for the job $240. I thanked the company's representative for giving me a break and even. tipped the workers $10.00 each and then gave a good review, to show appreciation for the efforts of the two workers. Then the next day the company called and said I was undercharged. Somebody at the office disagreed with the adjustment their representative had made and said they were now going to charge the additional $75. I told them I could not authorize that. They had modified the agreement on the date of the move. In reliance on that modification I had tipped the drivers and had given a good review, as the company had requested. Obviously I will dispute the charge with my credit card company but don't deal with a company this dishonorable. Addendum: Two men and a truck wrote a reply to this review suggesting I call them to discuss a resolution but did not give any information on what office I should contact. I'm happy to speak with someone at Two Men and a Truck with authority to resolve this to my satisfaction. You should know that I already spoke at some length three times with the representative who called me the day after the move - after I paid the final bill in full. Her first call to me the day following the move was to ask if I was satisfied with the result. She asked me at that time to give a five star evaluation, which I did in reliance on all that had transpired thus far. Her second call, later the same day, was to tell me she was going to process an additional charge of $75 after I had already made final payment and had already given a five star evaluation to her workers. I protested and explained that her representative adjusted the final bill at the time of the move and I paid it in full. I instructed her not to charge my credit card for the additional sum. I specifically told her I do not authorize her to charge my card for that sum. She said she would look into it and call me back. The next thing that happened was a notification from my credit card company that Two Men and a Truck had charged me an additional $75. She charged my credit card knowing I had told her I didn't authorize it. Then she called me a third time to tell me she had charged my credit card, which I already knew. I told her I would dispute it with my credit card company. I am more than happy to discuss this matter with someone over her head, as suggested by the reply to this review of Two Men and a Truck. Therefore please reply again and indicate which office I should contact and perhaps also give me a contact name (first name will do) and I will happy to place the call. read more

This company wants to hold me accountable for some thing I signed under pressure because they didn't offer me the paperwork in my native language. 0 stars! read more

I have no idea what the negative reviews are about. I was really nervous to book them because of the reviews but they were beyond great! 4 guys, two trucks... they busted their butts the entire time. 9 hours total (with one hour of drive time between houses). We had a 4,000 sq ft house with 4 bedrooms and an unfinished basement with a ton of heavy workout equipment- like squat rack 1400 lbs of weights, 12 huge rubber floor mats. It was reasonable for the amount of work it was. Everything was perfect! Thank you Justin & crew! read more

A response THREE MONTHS LATER saying to call when I tried calling and resolving this for weeks with no response and no callbacks. If you want to reach me, you know who I am. You're just responding on yelp for show. Lame. read more

They broke my $1000 monitor and my entire bed. I seriously think their movers were high... they moved insanely slow and took TEN hours to move a one bedroom apartment. The budget was more than twice what I was initially quoted... plus nearly $2000 in damage. I hired them a few weeks prior to move my office and they didn't even bring ice melt or anything to protect themselves during a snowstorm... the ramp kept icing over and they kept slipping, so they had to stop using the ramp and it nearly doubled the amount of time it took (and the budget, of course). Both moves, two weeks apart, in Nov/Dec of 2022 were an absolute nightmare. They offered no way to help resolve the situation either time, and now they say they will only speak to my attorney. Avoid this company at all costs! read more

Nope. Don't do it. I wish I would have listened to all the reviews. These fools broke the legs off of TWO of my pieces of furniture. I also ended up paying more than even the high end of my estimate. Why would you even try to pick a dresser up by it's legs? They say their policy is they don't remove legs of furniture but they did on my bed and they did on my couch. They just come up with convenient "policies" to get them out of taking responsibility for jacking people's stuff up. And before you hit me with the BS oh get in touch to resolve this. I have been in touch and now over a month later you say you will do nothing. Won't even pay the amount the insurance they make you pay for for says it will cover. Don't do it. Keep looking. read more

See all

They are horrible at scheduling employees and throw them out to the wolves which in turn results in damage to customers belongings

The movers not only broke the wheel off a treatment table, but had the audacity to prop it up with the broken wheel and not tell me anything about it. They had the audacity to ask for a tip. I was in a meeting when they left the table, and only discovered the problem well after they left when I tried to move the table. Stuff happens, but they hid the issue and slunk off, tip in hand. I would never recommend them. read more

AVOID THIS COMPANY AT ALL COSTS. The worst company I've ever experienced. By far. Had a move scheduled weeks in advanced for our mother and, when the movers didn't show, had to call the dispatch office ourselves only to find OUR MOVE HAD BEEN CANCELLED. They didn't plan on calling us or even offering a new move date. Apparently, multiple movers had called in sick or just not shown up for work, and they were going to leave us in the wind. A) This company has no idea how to run their business. They obviously have no logistical backup plan for when such things happen . B) We had to call them after the movers were an hour late. They didn't have the decency to call us. C) The customer service was non existent. After trying to work with the young man on the phone, he got extremely snarky and told us to find a new moving company. Hilarious how their tagline "the movers that care" couldn't be further from the truth. A one star review is overdoing. read more

It's unfortunate to say that we are very displeased with our recent experience with Two Men and a Truck. There was a series of events that occurred to lead to this. First, our original quote was for 6-8 hours and it took 12, 12 hours for a 2,100 sq ft house and the new one was FOUR minutes away. All we requested was large furniture, and that wasn't done either as one of the guys was barely on the job for 3 days and seemed like didn't know what to do. Which is understandable, and we get being new, but we shouldn't have to "suffer" from the lack of training. Secondly there were damages that took place. A sofa that was a couple $1,000 was ruined by a busted frame (due to not listening when he was told it wouldn't fit downstairs and proceeded to try, it then got wedged, broken, and took up almost an Hour of time) a cabinet was broken not able to be repaired, and of course the standard marks and chipped door frames. We tried to be understanding and realize that accidents happen while moving, and we did the minimum insurance so we got a minimal payment for the couch. However, when we were told that our brand new carpets were not going to be taken care of/cleaned because we did not ask for the protectors (this seems like something the professional would offer) it was my final straw of being kind. We requested for them to be cleaned as there was mud all over the brand new just cleaned carpets, and they told us no. I was very surprised they didn't want to make it right especially after paying an extra 4 hours we didn't plan on. This became very disappointing and expensive quickly. If the carpets would've been taken care of we would've bypassed all other issues, but here we are. Needless to say I wouldn't recommend this company to anyone and would in fact say steer clear unless you want your possessions ruined with no recourse or care. read more

Worst experience moving ever! First Laurie underestimated my move, then their dispatcher Andrew, wouldn't answer my calls or respond. They clearly have no interest in customer service and the incompetence is staggering. Please do yourself a favor and use different movers. I was able to get "Your Personal Movers" in Golden to help, and they were great! read more

Response to TMAAT's comment: I just want to be clear that we never asked for a full refund. We repeatedly asked for a "reasonable refund" since the amount of time it took to move us was not our fault. AND the revision that we signed with the estimated time allowance increase was signed at the END of the move, AFTER it took the 5 1/2-6 hours longer than originally estimated. The 2 movers you sent had been on the job 2 whole weeks, do you really believe they are able to estimate how much longer the job is going to be, accurately in the middle of the move when they couldn't even load the truck correctly? It should not have taken 14 hours to move us 15 miles from Golden to Littleton! Yep, you gave us 96 hours to file any claims and you reimbursed us. As I stated before, this is not about the damages. This is about NOT being reasonable and NOT caring about your customer. And I want everybody to know. read more

Moved two months ago, the two young guys handling my furniture broke a glass insert for my coffee table. No problem right? Should be a simple process to fix a mistake because they are movers and they probably break stuff all the time. I have called and emailed their claims representative twice, asking when I should expect to be reimbursed for my broken property. Nothing. I will have to buy a new coffee table after receiving 60% of the value of the broken table, the value is calculated from the weight if the table. If you think it is silly to regard the value of something by how much it weights...you are correct. But I have not been reimbursed. I would not recommend this company for anything. If you use this company for moving, you are making a poor choice. read more

I have to come on here and complain. The movers themselves were great but the company scammed the hell out of me. I was originally quoted up to $840 and at the last minute they added a third guy saying it would cost more hourly would likely be done faster. I was never given a new estimate. The guys came and refused to use the elevators then stated to their team that there were none which was a lie. They ended up charge me $1400. (ON TOP OF CASH TIPS) I called to see if I could get any of that back since I was never given the new estimate and the claim supervisor was an absolute rude heinous b*tch about it, cutting me off and being super standoffish. I explained that there were elevators they chose not to use, I explained I never got a new estimate, they took almost six hours to do this move. This was ridiculous. There was no understanding for how much this cost me. They could have just discounted me a little bit and I would have been happy but there was no compromising anything at all. No empathy. Nothing. Just rude abrasive conversation. I've never had to be so much like a karen in my life but this supervisor brought out the worst with her means of handling the situation. She was unbelievably rude. I get how customer service works. You have to deal with shitty situations all the time but she came into the phone call fighting before I could even explain my side of this transaction. Just unprofessional. Will not use them ever again. I feel bad for the actual movers who have to work for people like her because they were great but I can't in good conscience recommend them to anyone at all now. read more

****BEWARE - DO NOT USE THIS COMPANY**** We have been loyal customer of this national company for years. Unfortunately, this franchise location does not come close to the level of service we have experienced in the past. My daughter booked with this company two months prior to her move, only to have them cancel the move 45 MINUTES before it was scheduled to begin! They could not have cared less that she had to be out of her apartment that day, and the snide, rude, condescending manner of the individual we spoke to was horrendous. We were lucky enough to be able to contact Black Tie Moving, who graciously stepped in and handled the move that day. Reading the HORRIBLE reviews for this local franchise now, I sincerely believe that we dodged a bullet. I cannot imagine how this company is still in business! DO YOURSELF A FAVOR - RUN. FAR AWAY. ANY COMPANY OUT THERE HAS GOT TO BE BETTER THAN THIS!! read more

If I could give this company ZERO stars, I would. I have never in my life experienced horrific customer service the likes this company seems to excel in. I had a local move that was scheduled 2 months in advance, only to be cancelled 45 minutes before our scheduled start time. I was a loyal customer of this company for the last 5-6 years, but not only will I never use this company again; but I will continue to tell everyone I ever meet to NEVER use this company. read more

The day of my move they canceled my move for no reason I was left stranded don't use these lying shysters

I want to start off this review with a few warnings. First Two Men and a truck on Grant Drive in Thornton CO has a "F" rating with the BBB and is NOT accredited. The local office cares ZERO about their customers and their corporate office is just as bad. The movers were about an hour late. This was a Tuesday morning and rush hour Denver traffic can be awful, I'm annoyed but fine ok. They come into my apartment, look at the few boxes (I had 8-10 boxes) and furniture (9 pieces in total with my bedroom and living room) and say that nothing is concerning and it should be a quick and easy move. I lived in a 700 square foot apartment so I didn't have a lot. The (clearly) tenured mover went over the paperwork with me. When we got to the Damage Claims section and additional insurance portion, he told me that he had never had a damage before and I quote, "will not be having his first damage today." He did not explain any of the details of the paid insurance option other than I could add it for $200 and again made a point to say that he had no concerns with my things. He's the PROFESSIONAL so I took his advice and we moved through the rest of the paperwork. It became clear VERY quickly that the second "man" doing my move was very new. The tenured mover told me that he had been training a string of "new guys" lately and he apologized how long it was taking them as the new guy needed to be talked and walked through EVERYTHING he was doing. What should have been 1.5-2 hours tops (again according to the tenured guy) took 3 hours by the end of it. Here's where my review comes in/from. My antique couch (made in 1967) was broke while they were moving it down the apartment stairs. The tenured guy was holding the couch by its 54 year old legs and the new guy was not following directions which resulted in 2 legs being broken off as the couch was going down the stairs, again by "PROFESSIONAL" movers. I have personally moved this couch numerous times with other non-professional movers (ie friends and family) and have NEVER broke anything on the couch. I could not move myself this time around as I am 5 months pregnant. I was told the local office would be in contact over the damage that day. I never received a call. I called the office the next day (Wednesday) and spoke with Bryce Palmer who basically told me that my "free coverage" covered $0.60 of every pound of my couch. They DID NOT weigh my couch OR measure my couch and used their "estimator" to determine that my 10 foot long antique couch weighed 150 lbs and they were likely going to cut me a check for $90. I told him $90 was unacceptable as similar antique couches made in 1967 and by same manufacturer were online for $1700 and that I paid $550 for my couch. He said again, I would likely be receiving $90 for my couch.... I told him again this was unacceptable and that I should be made whole and told him I wanted to speak to his manager, he told me he was the manager and he gave me corporate's number. Following this call and after I calmed down, I reached out to the corporate office and was given the run around and basically told that the local site makes all determinations. What kind of corporate office does not look into issues with their local sites? TLDR: I paid $535 for a moving service that was SUPPOSED to be done by professionals. 1 "man" was very clearly not a professional and that resulted in the movers breaking my $550 antique couch and I am being told that $90 is what they will be sending me to make this "right". Please tell me where I can buy a couch for $90... I have worked in customer service for large and small companies and can confidently say THIS COMPANY DOES NOT CARE ABOUT THEIR CUSTOMERS OR MAKING THINGS RIGHT WHEN THEY DAMAGE/DESTROY YOUR PROPERTY. BRING YOUR MONEY ELSEWHERE. read more

Horrible! The guys that are moving your precious goods have no training or common sense. Our floors got ruined, deep scratches from rough bases being dragged across the floor. Upon them leaving we made the head guy aware of the damage, took pictures and because we weren't in contact with the appropriate representative within 96hours (a Friday move) they won't do anything. The representative told me that because it had been past that time frame and that a claim wasn't submitted in writing there was no way for them to know if the damage was done after the crew left. WE HAVE PICTURES FROM THAT DAY, YOUR EMPLOYEE ACKNOWLEDGED THE DAMAGE ("the claim")... and yet they won't do anything. If you want unqualified people in your home who could care less about keeping your house in the same condition as when they first walked in, hire this company. If you want people who care, are knowledgeable in how to handle and move furniture without damaging your property then seek another company because you won't find it with Two Men and a Truck. After they're paid, they don't care. Truth. read more

My friend recommended two men and a truck after he'd had a great experience. I wasn't able to get the crew that he'd used, but I couldn't have been more pleased with my crew. Zach, Carlo, and David were great to work with. They were extremely careful. There was one scratch on my wood floor. I pointed it out and the guys had me follow up on Monday and within a week the Company had sent someone out to fix up the floor. I will plan to call 2 Men and a Truck the next time I move. read more

Unfortunately, my experience was not a great one. A pack and move job of a one bedroom apartment and my apartment was left with a huge front hall closet that wasn't even packed/moved and several items including suitcases and boxes were left in the apartment. I was assured that my apartment was empty when the movers were ready to meet me at my new residence so I picked up food for them and met them at my house. I called them later to ask where the rest of my stuff was and they assured me, my apartment was empty when they left. After contacting the local office, I got a call, but no return call or email., I am left to pack and move the remaining items rather than working. Makes me wonder what they were packing for 2 1/2 hours since I had the majority of my apt packed. These guys are movers. Not packers. Glasses were stacked with one piece of paper around them etc. No care in handling or packing. I contacted Corporate and the local office finally calls this afternoon and still says they can't help me so I am left to finish the move myself. read more

Pick someone else! This three mile move cost nearly more than my move across country. (1) showed up without tools or the mattress pad cover I ordered for the move (2) did not put blankets on any of my nice furniture; damaged more than $6000 in furniture (3) lazy staff; took three hours longer than the last time they moved me with the same stuff (4) one week after move have still not heard back about my damaged items read more

The movers themselves were very kind and helpful, but the experience with management was nothing short of HORRIFIC. Firstly, I was told the movers would arrive to the property at 12 noon. THE MOVERS WERE 5 HOURS LATE and did not start until 5 PM. I was moving my 102 year old mother out of her condo during COVID and the fact they were so late cost us an additional $350 to the condo management company since they had to wait after hours for the movers to finish. I called and spoke with Bryce and the response was essentially "we don't promise anything, too bad". The customer service was terrible and ended up costing us way more than we anticipated because of their inability to manage their own schedule. STAY AWAY! Go find a company that stands behind their service and is committed to showing their customers a good experience. read more

My wife scheduled a move date for her business with Blake at Two Men and a Truck some time ago. Her lease was up at the end of this month, so this move had to be planned weeks in advance. She reconfirmed the move date 2 days prior to scheduled move date which was to be this past Sunday, 4/29 at 12 noon. At 11:30 on Sunday, this firm informed my wife that her move was CANCELED! She couldn't believe it! She was now in a major predicament with her lease expiring in a day, with the threat that her business would be interrupted at her new location indefinitely. She left several messages for Blake, but no luck. Fortunately, she found Moving U that came to the rescue on Sunday with little notice and completed the move. In summary, my wife would rate Two Men and a Truck ZERO stars if possible due to unreliable, horrible customer service. She further states "Don't use these people!" read more