if I could give zero stars I would! absolutely horrible customer service with damaged items. I was offered 93 dollars for multiple damaged pieces of furniture that they packaged. The driver was aware of the poor handling of our items prior to leaving the job and still thousands of dollars in damages are not going to be paid. In total I paid this company 17000 dollars to move our belongings and in return was given horrible customer service and damaged pieces that the didn't take accountability for. DO NOT USE THIS COMPANY! read more

I hired a company called Allied Moving LLC based out of Fort Lauderdale (Not to be confused with the large scale moving service). They contracted TX Moving and Storage. They "lost" my iMac when they transferred my items from a larger truck to a smaller truck during my move from Austin to Irvine. They told me that I shouldn't have packaged my computer in its original box. They also told me that they would give a little bit of compensation, if I took down my BBB review. I played a lot of phone tag, and talked to a few different people without any success. It was incredible frustrating. This company is very dishonest and stole my precious computer. read more

Update: We received a text message at 12:11am 8/16/21 from the main Tx Moving and Storage number telling us to call another number for Miguel. We called Miguel and he stated our belongings would be loaded that evening. I received text messages of pictures of our items to see whether they belonged with our load or not. The following day we received a call from the driver letting us know he would arrive that evening 8/17/21. I inquired about payment and he stated they only accepted cash. I was confused because everywhere on the contract listed cash or Post Office Money Order were accepted. I was very skeptical of giving this company cash with all of the problems we have had up until this point. It was then we learned that Tx Moving and Storage was not delivering our belongings, they had hired Miki Movers out of Miami to deliver. Simone from Miki Movers was very kind, knowledgeable, and worked fast. There was only one person delivering so my husband had to help carry our heavy furniture. The boxes were very damaged but luckily nothing was harmed and we received most of our belongings. We hope no one else gets stuck working with this company like we had to. Please use this review as a warning. If the prices seem cheap up front for a reason, you will pay for it later with the doubled rate upon pick up, and the cost of repurchasing your belongings when your stuff does not come for a month and a half. read more

Scam company. They'll give you a quote after you give them exact dimensions and weight of items to move out and then go up $500-$1000. Steer clear!!!!!! You'll also never talk to the same person twice! Evil company, if it's even a real company read more

I moved from NYC to FL in May 2020 - yes, during the pandemic. Leading up to the actual move, the company was responsive. The original quote based on apt size was low and I knew it would go up once I had the actual dimensions of the contents. After spending a bit of time on the phone giving the count and size of the items, the amount increased 2X to $2500. Not unreasonable. When the movers arrived, they were professional and worked fast as they were aware I was flying out the next day. Once everything was loaded, they revised the cost another 2X to $5000. I tried calling the responsive contacts that I had been working with and received no answer. They would not unload the contents - holding my property "hostage" in my opinion. Was this a bait and switch? The movers arrived in FL a week later and quickly unloaded the truck. The condition of the boxes were bad - no tags, a few opened and retaped and missing items. I noted it on the receipt. I took pictures as I unpacked. Most fragile items made it okay, except for the ones in the crushed boxes. I left over 20 messages with the company - no one returned my call. I engaged an attorney who sent a letter. I received one phone call from the company yelling at me for contacting an attorney. We finally had their attention and worked with the adjusters and submitting a claim. After 90 days, they sent me a settlement letter for $18. Next stop, small claims court. TX Moving and Storage and their partners, Cross Country & Liberty - avoid at costs. read more

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DO NOT USE!! SCAMMERS!! If I could use no stars, I would. My father passed away and I was moving my mom from Houston to Chicago. We contracted a broker, American Long Distance Moving and Storage, to facilitate the move. Unfortunately, they hired Texas Moving and Storage to actually haul the items. Upon arrival, they demanded an extra $800 on top of the $2,167 we were quoted. Keep in mind, we had a set rate of .65 per lbs with a minimum of 2000 pounds. We only had about 800 pounds of stuff. After we showed them the contract and proved we were under the cubic square feet and weight and items allotted, Miguel continued to demand the $800. (Via PERSONAL CHECK ONLY. NO CREDIT CARDS). Big red flag!! He estimated a washer/dryer set at 100 sq. Cu. Ft. even after he saw it. (I don't know any washer/dryer in the world that big). Miguel then went on to say that he did not know who ALDM was and he doesn't get paid by them. After refusing to come inside and measure, I said I was going to call the constables and they fled. Upon further investigation, we found out that the DOT number on the truck did not exist and does NOT match the DOT number on their website. That's only the beginning. They showed up 10 min before the contract was set to expire. Right about the tile ALDM closes. It was an impossible decision. Get my mom's things out? Pay them $800? Or possibly lose the $1K deposit we made with ALDM? Surely ALDM has protection? They already broke contract by hiring unlicensed movers? Wrong. The whole thing is a SCAM. They work with ALDM to get $1K from people and refuse to give it back. No work required. Miguel was obnoxious and rude. David (also goes by Zack??), the "dispatcher" was unhelpful and obviously in on it. I had to add the business because it was no where to be found on YELP at first. Now I am seeing them with "&" instead of "and" and am reposting so it is on both. In short: AVOID TX MOVING AND STORAGE AT ALL COSTS also, ALDM (do NOT hire them either!!!) read more

Great communication from start to finish. All of the workers were professional and took their time wrapping our items. Very happy with their service. Thank you read more

My husband talked to the guys on the phone back in October setting up the scheduled move. We planned it for March 7th and advised we were moving from a 3rd floor 3 bedroom apartment in Lewisville to a two story home in Justin. He told them what all needed to be moved and specifically asked if they were going to charge per box and they said no. Everything was included. Wednesday, March 4th we got a call in the evening saying that they couldn't do the move on Saturday and that they were booked. My husband explained that we had to turn our keys in that day, and that they had no other options. They guy he talked to (one of the movers said ok, they'll move us). My husband then talked to Derrick, their scheduler, who apologized and didn't know why they called and said they could move us. Friday night we received a call stating that the guys would be there between 9 and 11a. The guys didn't show up until 11:57a on Saturday morning. Knowing that we had to move and leaving us NO time to find alternate movers, the guy came upstairs and said that the original quote for $990 was incorrect, that it was now going to be $1,750 and that we needed to provide cash or money order for the stuff to be unloaded from the Uhaul truck. We were left scrambling to come up with the additional $960 in a short amount of time. To add insult to injury, the guys had the nerve to ask for a tip before leaving the apartment in Lewisville, and again while unloading the last of the stuff here in Justin. In addition, they put together the bed wrong with the screws facing out, which gouged our brand new home's walls. read more

Good company and staff. They worked with us on payments after we got taking advantage my a moving broker down in FL. Guys did great work. Not sure why other people aren't giving these guys more feedback seems like from what I've noticed only the liars that cant get away with getting up on the company are the ones coming here to complain. A+ read more

If I could give them zero stars, I would. This is the most unscrupulous company I have ever worked with in ANY industry in my life. IF you can get in touch with them they will string you along when you try and get a status on your delivery. I have never had a company not take a Cashiers Check to pay for delivery but these guys only wanted cash or a postal money order. If you're not aware - a postal money order is the most counterfeited form of payment there is. Also, you cannot place a stop payment on a postal money order - get it? So then they will not unload your items until you pay. So you don't get the opportunity to see if everything made it or if it is damaged before you pay. Also you'd better count on things being damaged. Thats the only thing I can guarantee about this company. Our driver called and said he was 7.5 hours away (this was after I had to call the company and ask for a status). 7 hours later, he called and said he was still 3.5 hours away and could make it at 8 am the next morning. 6 hours after that call he said they wouldn't be able to get here until noon. I don't even know how they Stay in business. Run like hell from this company. read more

They took our money, promised items would be delivered within 10 business days, then they sent out a different company to pack up all of my daughter's belongings and furniture. It has been three months now, and no one can tell us where our furniture and belongings are, or if they will ever be delivered! read more

I just used TX Moving & Storage for a long-distance move, and it was a total scam. The initial quote that drew me to them was low in cost, and they offered a 25% "discount" that ended up only being $100, even when the total cost continued to increase. After I signed the initial quote agreement and sent over money ($450), I gave them more information re: the size of my items. Keep in mind, I was moving a very small 1-bedroom apartment, so my furniture items were on the smaller end. The total cost went up another $1,000, and I couldn't back out since I already had sent over money, and needed to send over another $400 so they could send drivers. When they arrived to pick up my things, they had me pay another $1,000, and after loading the truck, they demanded another $400 because it was "more space than they anticipated" and would not leave to deliver my items if I didn't pay them more on the spot. They also mentioned that when they delivered, I was going to owe not only the original amount that we agreed upon ($1,000 at delivery) but now another $450. Otherwise, they would not deliver it. The price went up multiple times SIGNIFICANTLY throughout this process and they can do it because they have your stuff held hostage, giving you no other choice. In addition to all of this, they also delivered boxes that did not belong to me, but belonged to another family whose load was in the same truck as mine. I only noticed this way after they had left. They asked me to take the time and spend *my* money to send the boxes to that family's home, and mentioned they would "pay me back." Not sure it's even legal of them to give me the address of the other family's home. I haven't finished unpacking all of my items yet, so I'm stilling hoping I'm not missing anything. TLDR: Save your money, save your belongings, and do not book with this company. read more

WORST COMPANY EVER!!! We were quoted $4900 for our move, 24 hours prior at the inventory check call we were quoted $8300 . At pickup the charge was $9000. I got several quotes from other companies for my move from TX to California. I went with TX Moving & Storage because they stated via email and on their website that their company are the direct carriers I asked for a quote of 970 cubic ft. I was quoted $4900 and after the 1st inventory was given I did not notice the cubic ft had been adjusted for 825 for the same quote of $4900 my rep was Lucas, the date of my move was 3/23/21 on 3/22 I had not received a confirmation call so I called and spoke with Lucas who stated they have the pickup date as the 24th. We had to change other dates and arrangements as we were also selling our home and had to be out on certain date and time. Rep Alex called on 3/23 to check inventory and after removing a queen sized bed and mattress and adding 6-7 boxes to the original quote we were told our items would take up 1400 cubic feet and the new amount was $8300. The price had increased $3k for a couple more boxes?! Doesn't make any sense! We asked TX Moving &Storage to keep the original inventory and the next day 3 men arrive in a Penske truck!! Again the website states they are the original carriers, we felt completely scammed. The foreman called 4 more men to our home to assist them with the move. Lucas previously told me the movers will un-assemble any furniture. When they arrived they told us that could not un-assemble our baby crib. With no time left to take it apart ourselves we had to give it away bc they could not put it on the truck assembled. We were charged for extra wardrobe boxes because Lucas only added 2 after I told him we had a huge walk in closet with hanging clothes, they loaded all boxes first onto the truck and we're told that they went over the 825 cubic feet and now we need to pay extra. We had to leave 2 entertainment centers, 1 desk chair, 1 desk, 3 tables, and our washer and dryer set! All of which were included in the original quote!! We were forced to rush and give items away and had to pay $9,000 even without those items! The 1st payment had to be done credit/debit. 2nd payment is done through cashapp, zelle or venmo and the 3rd payment had to be done by a Post office money order. Lucas told me our items will take 5-7 days in transit. 3 days after pickup we asked for an update and was told our items were in a warehouse waiting for a driver to drive it. Every time we called for an update it was always a different story. Items were picked up 3/24/21 and finally delivered on 4/9, 16 days! 2 men delivered our items from a separate company, we are missing the tools that are needed to put our dining table together and out TV arrived damaged and completely shattered! It has been the worst experience of our lives. We will ever use this company again!! If you're considering using this company please don't! We tried to make this move as seamless as possible and it turned into a complete nightmare! We attempted to speak with a manager and we're told by Alex that they all report to the owners who have nothing to do with the company. TX Moving & Storage took advantage of us and use deceptive business practices to keep their business going. Don't use this company! read more