Dr Nathan Gray took over my care 4 years ago. Coming from California, I've never experienced this…read morequality of care ever in my life. Dr Gray is very thorough and caring. He has a gentle bedside manner that makes you feel safe and comfortable. He spent quality time with me explaining everything and made sure I was on the right track with my care and medications. Never been to an office where your lab tests are done right there in the office. It is so convenient and efficient. Results were back in a day to a couple of days, not weeks. That is completely unheard of where I came from. The staff are so nice, working well with each other and treat you with respect. If you are sick or have an emergency, they work you in quickly on such short notice. It took weeks in California sometimes even months to get in. In the 4 years I've been under Dr Grays care, I never experienced that problem or any other problems. I highly recommend Dr Gray and his staff for your care. This office and all the staff won't disappoint.

Dr. Gray has been my primary doctor for several years and he is an excellent physician. His staff…read moreis very caring and the office staff is nice. Dr. Gray spends time with you and explains everything! Highly recommend this doctor!

Have been a patient here for several years..... I feel mixed about the long wait time and lack of…read morecomfort in the waiting area..... seems to be over booked these days.. keep in mind Dr is only one man...... good experience with the nurses and anesthesiologists..... Every one was tired...... over all Ok experience with good folks.

I wanted to share a concern about my experience during check-in for my procedure…read more When I arrived, I was informed by the front desk that I had a $45 copay. I explained that I was not told about this when my appointment was confirmed, and because I was coming in for a procedure, I did not bring cash or credit cards with me. The front desk staff member said she would speak with Dr. Edmunds. When she returned, she stated that if I could not pay the $45 copay, I would need to reschedule because the office is cracking down on collecting copays. She then asked if I could borrow the money from my driver. Thankfully, my driver was able to help me, but the situation was very frustrating and embarrassing. My concern is that I had already taken the day off work, followed the preparation instructions, fasted, arranged transportation, and showed up ready for my procedure. To be told at that point that my procedure could possibly be canceled over a $45 copay was very upsetting. I completely understand that offices have policies regarding copays and patient responsibility. However, if those policies are going to be strictly enforced, I believe patients should be informed ahead of time, especially before a scheduled procedure. A courtesy call or reminder letting the patient know the amount due at check-in would help avoid situations like this. I am not refusing to pay my copay, but I do feel the communication could have been handled better. Patients should not find out the day of a procedure, after fasting and making arrangements, that their appointment may be canceled due to a payment they were not made aware of in advance. I hope this concern can be reviewed so future patients are properly informed before their procedure day.

Dr Johnson is outstanding! He quickly diagnosed my problem and provided clear treatment options. I…read morehad a full post op recovery. Highly recommend this wonderful man!!!

Exceptional caring, considerate and professional Dr.. He has given me back my joy for life, after…read moreexplaining my options, following protocol from physical therapy to injections to surgery, and providing excellent care. Takes the time to listen and will not do surgery unless it's the only option. Checked with several other Drs., who all agreed he was the best. Love this Dr. and would recommend him to family and friends. Awesome man.

Dr Urbina is compassionate and knowledgeable! He took time to explain my issues and his treatment…read moreplan.

The Dr's are great with a caring sense of humor. Diagnosed my problem quickly. I was scared but put…read moremy mind to ease. Thank you.

I had the scheduling lady call me and say he wants me to come in to talk about scheduling full back…read moresurgery then I get there he knew nothing about it. Then the next visit said there is nothing he can do for me and I don't need surgery and I need to see a neurologist. Wasted my time. I saw him at the koc not as a pain specialist

Dr. Wetherington is the best caring Dr I have ever had. He listens to what you have to say and does…read moreeverything in his power to help you. I highly recommend him!

I cannot overstate what a positive experience it was visiting with all at Premier Surgical…read more Amanda Ergen was absolutely perfect in her professionalism and courtesy. she was very concise and gave just the right amount of detail in all my questions. I was happy with the care I received, and I would highly recommend Premier Surgical!

I was referred by my PCP for swelling in my foot, ankle and leg below the knee that had existed for…read morea few months and not helped by compression socks. Premier got me in for a consult, set me up for an ultrasound and a follow-up consult in which they told me I had venous insufficiency, blood was back flowing down my leg but also lymphoedema, blood was leaking though the thin walls into my foot/ankle. Their plan was to refer me to a local physical therapy business for compression/massage treatment and training to eventually do this myself. I was told I would be contacted by them in a couple of days. Over 2 weeks have passed and no one has contacted me. I've left messages for the PA. that saw me but no one answers the phone or returns calls. They've already billed me for the 2 consults; that office communicates well. I can't get a shoe on that foot, I can't do much of my job at work, I can't do work I need to do at home. I researched and bought a compression sleeve to help but it hasn't. The pain is constant and at times severe. I'm afraid I'm going to lose my leg but I can't even get a call or a person to answer the phone. I've spent hundreds and have gotten nothing; it's all about the money for them. No compassion, no sense of urgency, no professionalism.

First time seeing Mr. Gauslin today since my other doctor has left. I was nervous but I had an…read moreamazing appointment and he spent the time needed to properly address questions I had in my appointment. I appreciate his time and listening to everything I said and for helping me find the proper solution. Will definitely bring coming back to see him again!

I have been a patient of Dr. Rebecca Jackson since 2010. Given that I spend half of the year at a…read morevacation home on the west coast I am only in the Knoxville area half the year. I have not needed my primary Dr. Jackson in close to 3 summers while here, although have seen several orthopedic Doctors, GI and cardiologist. I returned to the area for the summer and soon became quite ill. I called Dr Jackson's office to get in to see her for what I thought might be bought of Acute Diverticulitis. The woman that answered the phone said that since I had not seen Dr. Jackson in close to 3 yrs. I was no longer her patient and would need to be seen as a new patient! The woman said she would talk to Dr. Jackson and call right back. About 4 hrs. later we called again and a different woman answered and in describing the earlier call she also said she would talk with the Dr. and call right back. Meanwhile, I was in terrible pain for that whole period. I never did get a call back and still have not 1 week later. I went to the ER in Lenoir City and was diagnosed with Acute Diverticulitis as suspected. I think Dr Jackson and her staff dropped to ball are unprofessional and obviously did not care about all the years I saw her. Pretty sad!

Dr French is ok if you have a cold or need an annual physical or something routine. But anything…read moreelse and he'll tell you, and I quote "I'm just a family doctor, I don't know how to help you". I heard this twice from him when I was begging him, desperate for help (referrals? Another different test to do? Disability paperwork filled out) This man made everything so difficult for me that I would have panic attacks and not be able to open his secure message responses to questions I asked for days. Because the answer was always "no" or him doubting me or making this process of trying to get something complicated diagnosed even harder by making me argue for every single thing. Like filling out short term disability paperwork when I was going on FMLA leave. Everything was already hard and he made it harder. The most recent time, when I called to ask their office manager what to do when the doctor can't help, I got a certified letter from Dr French firing me. Dr French wants to do the basic work and then go home and not think about his job or his patients. I kind of think he wants to not think about his patients when they're in the room too. He can play like he listens and play a good doctor, but when it really matters, he'll let you down every single time.

I found everyone from the front staff to my p.a to be very friendly and helpful. Starting to feel…read morelike family