Dr. Cassidy is amazing. We had noticed a change in my mom and saw 4 different doctors who all just…read moresaid it was normal brain aging and depression. They piled on the meds and she wasn't our mom anymore. That's when I reached out to Dr. Cassidy and he turned her completely around and now we have our mom back, even if it is only for some time. He gave me important information on how to keep her safe and where to go for further help. We got her into USF Memory Institute at his suggestion and they are great too. My mom always says she is glad we didn't give up on her because she was lost. She says "Dr. Cassidy is an amazing, caring, and thoughtful doctor." She loves her visits with him. I highly recommend Dr. Cassidy.

Dr Cassidy has been the best doctor taking care of me since my brain injury. I would recommend him…read moreto everyone. Staff is great and very helpful and he has great office hours.

I have been going to Dr. Lippmann since Feb 2022. He had recently opened his office here and I…read morereached out in desperation. I had been trying to navigate BP1 and the comorbidities I have since I was 19. I was tired of being prescribed random medications to "try out" by other psychiatrists that never really seemed to care about taking time to understand what would be best for my symptoms. I never stuck with a psychiatrist longer than 3 months due to my lack of trust. I can't recommend Dr. Lippmann enough. He has helped me so much to find what medications are best for me and removing unnecessary medications. He's helped me understand more of my diagnoses and answers any of my questions. He has helped me get to the longest stable period I've ever had. After becoming stable, he has been able to witness my husband and I get engaged after 6 years, get married a year later, and many other moments in my life that have happened because of his guidance. I, my husband, my family, my friends, and my coworkers have all noticed such a difference and are so appreciative of all that he's done to better my life. I finally feel like I have better control and understanding of my diagnoses.

Dr. Montero has treated several family members for years. He has retired this month of April, and…read moremy family member is devastated. Looking or his replacement. A list was provided when we stopped by today and found no doctor just the young ladies who work there.

Dr. Goyal is a no no sense cut the chase, no sugar coating straight shooter. He tells you what you…read moreneed to hear not what you want to hear. At the same time he is empathetic has great foresight and tailors individual action plans to help you get relief. 5 ***** guy

Horrible way to treat a patient…read more I called his office needing help. They said we will schedule for 3 months out earliest. They called today saying I missed the appointment so I will need to go find another doctor. They didn't call prior to remind me of the upcoming visit. When I called to challenge the professionalism of how they treated me I got the same voice on the phone as the one telling me to go find another doctor. She said that was not said. when I asked if they wanted to hear the recording she got belligerent. Then just said go find another doctor. If this is how he runs his office I can image how he treats his patients. I want nothing to do with someone who runs an office as unprofessional as this. He is part of Lakeland Regional Hospital. Stay Away.

This review serves as a warning to anyone considering using Watson Clinic--avoid them if possible…read more In my experience, the organization has poor follow-up, is highly disorganized, lacks coordination between departments, and appears primarily focused on generating revenue. Here is my experience in detail: I initially visited the dermatology office near the main campus to have several moles removed. The first doctor I saw indicated that the removals would need to be done over multiple visits. During the first session, four moles were removed, but the doctor declined to remove more and referred me to a senior dermatologist--resulting in an additional copay. The senior dermatologist removed additional moles but then referred me to a plastic surgeon for the remaining ones--again introducing another specialist visit and copay. I was told that the plastic surgeon would be able to evaluate and remove the remaining moles in a single visit. However, when I arrived at the plastic surgeon's office in Highlands, I was informed that my appointment was only for a consultation. I explained what I had been told, but the doctor stated that he requires an initial visit to evaluate and take photos before proceeding. This directly contradicted the expectations set by the dermatology department, suggesting a strong lack of coordination within the organization. In my view, the dermatologist could have taken the necessary photos and coordinated with the surgeon in advance, allowing for insurance pre-approval and a more efficient, cost-effective process. Instead, I was told the process would require four visits: two procedures (removing two moles per visit) and two follow-up visits for stitch removal--resulting in approximately $300 in additional copays. I questioned why all procedures could not be completed in one visit, but the response was simply, "That's not how I do things." After photos were taken, I left without scheduling further treatment. The situation worsened when I later received a call from scheduling. When I asked whether the photos had been submitted to insurance, I was told they would not be submitted until another appointment was scheduled. I also learned there was a $250 cancellation fee for appointments canceled with less than seven days' notice. I requested that no appointment be scheduled until insurance coverage and costs were clarified, so I could make an informed decision. At that point, the scheduler became rude, stating, "Clearly you have an issue setting an appointment--you can just call back when you're ready," and then hung up. Based on this experience, it seems that Watson Clinic prioritizes revenue over patient care, communication, and transparency. Unfortunately, this has not been an isolated incident, as I have had similar experiences with other departments, including cardiology. I recommend that others carefully consider alternative providers to avoid similar frustrations.

Need a referral? Like in the near future? Forget about it. Not unusual for a referral to be be 6…read moremonths out or more. Like all things Watson, the Administration is totally uninterested in patient experience - they leave that to the physicians.

The rude lady at the front desk has absolute no regard on how to treat people. She is rude a…read moredisgusting attitude will hang up on you. She needs to be fired. I've been a patient here for going on 6 years and she's an absolute awful person. I've never had to deal with someone so spiteful and disgusting in my years of coming here. Hire a new receptionist. Everyone else there is amazing but her.

Dr. Devine is a phenomenal physician. He places the majority of his emphasis on listening to the…read morepatient. He works with you diligently to find the best treatment options for you. He is an extremely patient, understanding, caring individual I've had the pleasure of knowing. I'm also a physician myself, and I know the difficulty of running a private practice in this day and age. It is very challenging, yet their office has not only expanded but improved therapeutic modalities, treatment options, as well as remaining open to communication where office staff will address your concern immediately. I have seen Dr. DeVine since the age of 6. He has always had my back, he is family at this point, and one of the best psychiatrists, I know of. He puts the emphasis on the patient and humbly meets them where they're at. He has always gone above and beyond, and I'm confident the quality of his practice will remain exceptional in the years to come. I also am driving hours away just to stay onboard because he is worth the drive or flight. That should tell you something!

HORRIBLE. Pushes her religious thoughts, then charged me for the visit and has been repeatedly…read moresending me to collections for it, despite the fact the only reason she wasn't paid for the visit was because she never sent it to my insurance - EVEN AFTER getting an exception made for her by my insurance company so she could submit it late, she STILL failed to submit the paperwork DESPITE the fact she spent most of the time filling out paperwork that she told me was for the insurance company throughout most of my visit with her.

My advice--run away! I took my 16 year old daughter to her who was sneaking out of the house and…read moredoing all kinds of foolishness. She sat in the chair across from my daughter and myself and WITHIN the first 10 minutes looked at me and said, "It is a parenting problem." I even gave her a second chance thinking maybe I over-reacted. She sat there and told me, in front of my 16 year old, that the problem was my parenting. I looked at my 16 year old and she glared at me like the cat that ate the canary. She did not even take the time to look into what was really going on. She immediately blamed the parent. My daughter is now older and has even said, "Mom, that lady was wayyyy off!" DON'T TAKE YOUR KIDS TO THIS WOMAN.

If you value respectful, compassionate care, I strongly urge you to look elsewhere. The office…read moremanager, Tanya, is rude and made the choice to withhold a critical bridge the gap medication refill from me without consulting the prescribing physician. This resulted in severe health complications she had no knowledge of or any right to determine. While trying to escalate a complaint regarding this issue, I spoke to "THE" medical assistant on staff, meaning the only licensed person in the building is a medical assistant, who talked to me like a 5 year old she was putting in time out. Compliance is a voicemail that will get returned about a week and a half later and all these people do is argue. Their systems are confusing. They prioritize money over patient care. I honestly wish I had never heard of this place. Please be careful. Edit: There is no answer at the number provided below. This is a generic voicemail with no identifying information. Unfortunately, this is par for the course with this company.

Extremely unprofessional extremely unattatentive. Discouraging from seeking mental help and clearly…read moreonly concerned about money. Provided zero help and attempted to charge thousands. Actually caused more damage and provided zero help with one session that accomplished nothing and did damage and try to charge thousands for one literal session. Do not even want to contact them and it's incredibly concerning that this is allowable coming from a company titled elite. Need immediate contact to discuss these wrongful charges and need contact immediately to dispute this and need clarification that my issue is resolved. I am very unsure about how this is even normal behavior and allowable, considering it is a medical industry and field and the conduct is very ironic had one appointment after two time wasting useless "intake" appointments. Guess they either did not want to tell me they don't take my insurance after I asked or just decided to want to charge me thousands for literal no help. The person I spoke with was very rude did not help me did not accomplish anything and was very demeaning. Extremely discouraging. Then was charged over 1000. I have really no idea. Nothing happened to me. They couldn't even get any of the information right and asked me to redo my intake. Multiple times. Information was not saved. There was no empathy. There was no humanity. Not really sure why I'm even paying a dime when I actually suffered from coming into contact with this company.