1. U FItness

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    Dubuque, IA

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    Personal training

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    14 years ago

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    Planet Fitness

    Planet Fitness

    2.9(13 reviews)
    1.5 mi

    We were staying in the area for a week to visit Family while we're out traveling in our RV and this…read moreis the only Planet Fitness in Dubuque. It is very busy every time we go and we went at least 3 times this week. They have several separate rooms allocated to PF 360, abs and other weight works, so there's a nice amount of places to use a mat for your routine We are having done 90 degree plus days here and the AC is just not keeping up in here- it was quite uncomfortable and humid. Maybe because it's part of the mall? They have four showers and four dressing rooms plus a significant locker area in the restroom as well. This would be a great time to grab some more space in the mall to spread some of this out, clearly they have demand here!

    I have been a member of Planet Fitness in Dubuque, but my recent experience has been extremely…read moredisappointing. In May, I paused my membership before going on a trip, yet I continued to be charged. When I returned, the pause didn't actually take effect until about a month later. Since I was back and using the gym again, I had the membership reactivated. Then on August 13, I canceled my membership but changed my mind the very next day. I spoke with an employee at the front desk who told me they would stop the cancellation and keep my membership active. Unfortunately, that never happened. When I called on August 17 to find out why my membership had still not been canceled, I was told that either the request to stop the cancellation was never entered or it did not go through. Instead of taking responsibility for the error, the staff made it seem like the situation was my fault. I asked if they could waive the annual fee if I signed back up, since I had already paid it just two months ago and would be required to pay it again in October. They refused to work with me or offer any reasonable solution. The most disappointing part wasn't the mistake itself. Mistakes happen. It was the complete lack of accountability and willingness to help a member who was actively trying to stay with the gym. My experience left me feeling like member satisfaction takes a back seat to collecting fees. Would not recommend based on the customer service I've received.

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    U FItness - healthtrainers - Updated September 2026

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