Shopping around online for a climate controlled storage unit, I came across Trojan Storage. They…read morehad the size storage unit I wanted available and a great promotion for getting the first two month's rent 50% off. Only drawback is I had to buy a different kind of lock for their storage controlled units. But, its literally tamper proof and I feel my belongings are safe. The air conditioning is managed well and I feel my unit doesn't exceed 80°. The premises are kept very clean. Gated with many cameras. Great for the price and location. Jessica at the front desk is amazing at what she does. Professional, courteous and answered all my questions. Customer service at its finest. If you're looking for storage in Elk Grove, I highly recommend Trojan.

We have been with Trojan since April. Make sure you read the contract and understand that they can…read moreincrease your rent whenever they want. I just found out that my rent will increase by $48.00 starting next month. We were mistakenly under the impression that our fees would not increase for a year. Also I am a veteran and could not get a military discount due to some administrative issue. We did not intend on having to store our property for this long and we did not think our rent we go up so soon. Everyone beware and get informed

***DO NOT UNDER ANY CIRCUMSTANCES USE DESERT MOUNTAIN RV***…read more We dropped our 2021 32' Sunseeker with Desert Mountain RV in July and left the keys with the front desk attendant. We returned recently in late August and asked for the keys. The same attendant looked extremely flustered, as she was unable to locate the keys that were supposedly stored in an UNLOCKED filing cabinet with everyone else's leases, driver's license photos, insurance photos, and other private personal information. The employee apologized and called the owner who apologized and agreed to pay for a locksmith to come build new keys for the engine as well as the side compartment. Unfortunately the locksmith could only replace the engine key, but we were promised that we could send the receipt for the side door and be reimbursed. The side door keys and additional car key (they lost both) cost $675. The owner is now refusing to pay, claiming the attendant didn't lose the key. Why would you pay for the engine key if you're claiming the attendant didn't lose it? Either the attendant lost our keys before placing in the unsecured locker, someone else accidentally received our keys, our an employee stole the keys to use the RV. DO NOT DO BUSINESS WITH DESERT MOUNTAIN RV UNDER ANY CIRCUMSTANCES

Concerned. They posted to tenants they closed at 4pm today for a holiday break of several days and…read moreclosed at one pm with out warning or notice- also posted no after hours contact number. Owners - I hate to leave this negative review, we have had nothing but good experiences however this is unacceptable. I needed our unit for the holiday and planned to get their within your window of hours. I've called four times today, emailed etc I would just like a call from the business- last name Carter

I am so sad to see this place go. I have stored our trailer here for over 6 yrs with no issues…read morewhatsoever. Very secure place, friendly staff/owners. Extremely clean facility. Price was fair so great value.

I rented a unit from this storage facility from 2019-2024 and I have been absolutely pleased with…read morethis storage facility. I have rented with two other storage facilities before and at those other facilities I experienced rodent damage and droppings on my belongings, flooding and water damage, reported theft on the property, insect damage and spiderwebs on everything, excessive dust, the list goes on. I almost thought that was part of for the course with storage... so much so that I put all my furniture on palletts in case of flooding and covered everything in my unit with a tarp. Both these measures proved unnecessary because the husband and wife who own this facility keep it IMMACULATELY CLEAN. Prior to selecting this storage facility I wrote down a lengthy list of requirements in a facility to store my items in, as I was storing many vintage and sentimental items. It was highly important to me that rodent and insect damage would be unlikely, that my items would be damaged by flooding or leaky roofs, or that my items wouldn't be stolen (seems like bare minimum but you'd be surprised! ) I just vacated my unit today after five years and I found no water damage, no rodent or insect damage, and the only spiderwebs on my furniture were the ones I moved my furniture in with (proven by the ancient dog fur caught in the webs). Communication with this facility has also been excellent. Any rate changes to my monthly bill I always recieved both email and postal mail notices. Office hours are broad which means if I have any changes to my account, they're open when it's convenient for me to stop by. The couple who owns the facility live on site and the property has massive security... I never had to fear theft or damage. Staff have been friendly, expedient, and helpful 100% of the time that I've had to interact with them. I would strongly recommend this business if you need storage and the security and preserving the cleanliness of your items are your priority. There are cheaper options available in town if you're willing to go with companies whose storage facilities are notorious for pest/water damage.

Great storage facility--clean, well-maintained, and secure. I rented a unit here for over 10 months…read moreand only moved out after the rent increased to double of the initial 6-month promotional rate. I suspect that's how they operate. They lure you in with a dirt cheap promotional rate, then at the 6 month mark, they literally double your rate and hope you're too lazy to move your stuff. The location is convenient, close to the freeway, and the driveways inside are wide and easy to navigate. If I ever need storage again, I'd definitely consider coming back for short term storage.

I'd give zero stars if I could. What a bait and switch! Very easy to sign up but just a few mo the…read morelater the rent is going up an enormous amount! Just do t donut. There are lots of more reputable places.

I highly recommend Gary and Sentry Storage. Gary makes renting storage units incredibly easy, and…read morehis excellent service is a big reason why I continue to rent at this location. I currently rent four outside storage units, and I feel confident knowing my property is safe and secure. I constantly see Gary being hands-on, walking the property, checking the grounds, and patrolling the facility at all different times. You can tell he genuinely cares about the property and the people who rent there. I really appreciate the location, security, and level of service I receive at Sentry Storage. I've rented from many different storage facilities over the years, and this is by far the best experience I've had. Thank you, Gary, for the great service and for making everything so easy. Definitely a 5-star experience!

Today I had an appalling experience at Sentry Storage located at 8666 W West Stockton in Elk Grove…read more This is a MUST READ if you're considering spending your money at this location. Today I went to the above location to do some routine maintenance on my RV as we are planning a camping trip in September. My cousin and I arrived around 5:30pm.  Upon trying to exit the facility around 730 pm I noticed my gate code wasn't opening the gate.  After  entering my gate code multiple times I realized I was locked in. I did not realize the facility closed at 7pm. I've never been at the facility late in the evening, but I own that mistake. After about 20-30 minutes I realized I have Gary, the onsite manager, PERSONAL cell phone number. I see his car parked just outside the gate so Im thinking cool he's here he will let us out.. but NO. I text and called Gary several times and left a voicemail indicating my cousin and I were locked inside the facility and needed to be let out.  The pedestrian exit was chained closed, there was no way to exit the facility, which I would've done had the pedestrian gate been unlocked.  I informed Gary via text that I would need to call Police/Fire to let us out if I didn't hear from him in a timely manner. I ended up having to call 911. The police arrived approximately 20-30 minutes later. As they were pulling into the parking area Gary CASUALLY walks out of the office with his dog and young children.  Gary's response to us, after we have been locked up in the facility for almost an hour was " The signs on the gate say we close at 7pm".  I  say to Gary,  " Dude, I text your personal number multiple times and you couldnt let us out?" His response: " I was off the clock". What?! Then, because the officers are present, he proceeds to use his gate code to open the motorized gate so we could exit facility. ...Wait ,What?!! The officer that I spoke to onsite says "Is that the manager??" I replied "yes!" The officer then says "He's not a very nice guy is he?"  I replied "Apparently not!" This is unacceptable behavior. I was  unable to take my blood pressure medicine as scheduled due to Gary being "Off the clock" and unwilling to open the gate. There's no signage inside the storage facility with an after hours emergency number and the pedestrian gate was locked with a chain. Gary was negligent in his role as site manger. He lives onsite, and when there was an emergency he was "Off the clock" . There are MULTIPLE cameras at this facility pointed directly at the keypad for the gate . Gary knew we were there.  He CHOSE to sit there and WATCH us locked in and NEEDING HIS HELP for an hour and did nothing to help us until the police showed up. Unacceptable. Gary's lack of empathy was appalling. I made an honest mistake. I pay my bill, on time, EVERY month. I will not tolerate being held captive by your staff. I'll be making a formal complaint to Argus as well. Think long and hard before you spend your money at this location.

Great place to store your things. Clean, well maintained, and the staff is very helpful. The unit I…read morerented for my boat was sized correctly but space between buildings is limited so maneuvering a trailer in was quite difficult. With the help of Josh the manager I was able to manually get my boat and trailer in and stored. Thanks to the staff for helping.

Joshua went above and beyond to get us the right size unit at the best price and we can't recommend…read morethis place enough! Our things are stored safely and Joshua is the best person to work with; he's pleasant and makes the whole process smooth and easy. Would do it again in a heartbeat!!!

I would give these guys a minus 5 Stars if I could. Don't waste your time or your money…read more On April 29 I reserved a space for my trailer for a month. I reserved a 35' gravel space for $175.00 per month. When I arrived to drop it off I was directed all the way around and to a small gravel lot near a bunch of trees. I was assigned space G78. The space was covered with tree limbs that had to be moved before I attempted to back my trailer into the space. Myself and the gentleman from S&J moved the limbs and he headed back to the office. There was a trailer on one side and a massive RV on the other. I attempted a few times but decided rather than risk damaging my property or someone else's I would tell the gentleman who assigned me the space I wasn't going to be able to fit my trailer. He agreed the huge RV was parked at an angle and wasn't offering me enough room. He was looking for another space to assign me. He was on the phone for about 30 minutes and it was close to an hour before he assigned me G66. I was able to park my trailer and left it for a month. The gentleman I was dealing with told me he would credit me back the $25.00 Setup Fee I was charged when I reserved online. I received a confirmation their system telling me I had a -&25.00 balance on my account as a result of the credit. I picked up my trailer on May 29. There was still the $25.00 credit there until I sent an email and asked about it. The person who responded to my email changed the details in the account and removed the $25.00 credit. He told me: "We accommodated you - it is not our policy to give credit just because the guy next to the spot we assigned blocked your spot We immediately gave you another spot - who did you talk to - as no one other than the owner can give credit authorization - and this is not a situation where we credit you" Just don't bother! You can find a suitable storage facility that won't tell you one thing and then take it back. It's not about the $25.00. It's about a company who simply doesn't give a crap about the people who chose to patronize them. I was given a credit. After a month you took it away and removed it from my account.

Helpful staff. Rented a trailer from here probably 7-8 times over the last few years and it's…read morequick, convenient and easy to do with a reservation. And it's very affordable too. Great value for what they provide.

EZ Storage in Elk Grove is one of the best storage, regardless of location, service, or…read morecleanliness. The storage is next to Hwy-99, not far from the Sheldon exit on the west side of the freeway. Super easy to get in and out of the storage. They do not only have storage units. They have RVs and boat storage in this location too! However, no covered spaces for RVs or boats. The main storage building is two stories. The upper-level units are very reasonably priced if you don't have large items moving in and out all the time. You can get a decent price storage unit in this location. Save lots of money over a more extended period of time.

The service was exemplary and kind. Kerima (Rema) is an expert at this property! Location is safe,…read morethe property impressive with cleanliness.