We used this Enterprise to rent a truck and it went well! Prices are reasonable, service is…read morefriendly, and the pickup and drop off were smooth. When we rented, they did not have smaller trucks or vans, and we ended up with a 15 foot truck rental but it worked great. Overall, I recommend this truck rental.

We rented a Ram 1 ton king cab with goose neck attachment for hauling over the Southern Cascades…read more The truck was perfect, clean, in great shape and was excellent for the job. The people and branch manager, Brian, at this location are fantastic. I have no complaints. They were very accommodating and helpful and I highly recommend THIS ENTERPRISE BRANCH for your next truck rental.

This location is convenient for pickup on a Sunday. The office gets busy but you will get good…read morecustomer service. My negative experience with this location is the cars are not cleaned prior to renting. The inside is not wiped down or vacuumed. I received a car that was just washed off and still wet. Not okay! However, i did receive excellent customer service from Danny! He helped with two car seats and made sure the car was cool for my nieces. I appreciate that because he was proactive.

I contacted the number provided they said someone would call and they never called. They literally…read moredisconnected the chat after saying a manager will call.

We recently used this company for our move, and overall, our experience was excellent. From start…read moreto finish, the crew was professional, hardworking, and incredibly careful with our belongings. Every piece of furniture was meticulously wrapped and protected, and they treated both our old and new home with respect. They were friendly, personable, and worked efficiently all day. We had just installed brand new carpet in our new home, so we mentioned that to the head mover before they arrived. We weren't sure how shoe covers would work since the crew would constantly be going back and forth between the truck and the house. He reassured us that he would figure something out once they got there. When they arrived, he came up with a great solution: two movers stayed outside unloading from the truck while two movers remained inside the house receiving and placing everything. The two movers inside even asked if we preferred they wear shoe covers or simply remove their shoes and work in their socks. We told them socks were perfectly fine. I really appreciated that they asked instead of assuming, and I thought the coordination between the crew was genuinely impressive. It showed they were willing to adapt and find a solution that protected our new floors. What also stood out to me were the little things they didn't have to do. At one point, they saw me struggling to open our wardrobe boxes after they had been unloaded. Without me even asking, they came over, cut them open, and helped open them for me. It may seem like a small gesture, but it showed they genuinely cared about making the move easier for us. Those kinds of thoughtful acts don't go unnoticed. The only reason I'm mentioning the following is because I think it's constructive feedback. At the end of the move, the head mover (who seemed to be the supervisor) asked how I wanted to pay the tip--cash, Zelle, or another method. I was a little confused because earlier in the day we had already given the crew $200 and told them to use it for lunch. When I mentioned that, he explained that the $200 was for lunch, then showed me examples of what other customers had tipped. He also shared that most customers tip at least $800, or about $200 per mover. I completely understand that tips are an important part of their income, and I genuinely felt this crew deserved to be rewarded for the outstanding job they did. We ended up tipping the crew very generously because we truly appreciated their hard work. Afterward, the head mover was sincerely appreciative and thanked us, explaining how much they rely on tips and how much it helps them. I appreciated his gratitude. However, discussing specific tip amounts and comparing them to what other customers give made me feel pressured and put on the spot. Everyone's financial situation and budget are different. Some customers may be able to give more, while others may not, and that's okay. A tip is ultimately optional and should be appreciated regardless of the amount. I believe it's best to let customers decide what they feel is an appropriate gratuity without comparisons or suggested amounts. Aside from that one interaction, the service itself was outstanding. I would absolutely recommend this company and would use them again in the future.

I used this moving company for my 4 bedroom one story home and I moved 15 minutes away (8 miles). I…read morehired 3 movers and when they arrived, the main guy (Eric) convinced me to hire a 4th mover because it would help them finish sooner. He even tried to upcharge me for the 4th mover but luckily I saved the quote that Alex gave me. Well it took 11.5 hours (not including their lunch break) with 4 movers and they still didn't move everything. We just had to stop the time because it was getting so late. 3 of the guys were nice and they did most of the work, but Eric was a bit pushy and was always on his phone or going on a break. They took too many breaks (lasting 15-20 min each) and their lunch break was 2 hours. So they were off to a slow start in the morning. I really did not like that Eric tried to convince me to go to Home Depot to buy more moving boxes because they didn't have enough. As a moving company, you should have enough boxes. They were careful with my stuff, wrapping everything very carefully, but they were slow. They didn't clean anything up after they were done, left their cans, bottles, runner paper throughout the house. All in all, they were okay. Just really slow. This job should not have taken 11.5 hours

judy in lina are very nice they are kool people always had a car ready for me very respectful only…read morehad one issue there were rock hit windshield while driving in they try charge me over price double window price lol but they spare me tho haha but other than that this is a very good location i go to every time for budget

The agent lied about the costs and I paid double. She was more concerned about getting me through…read moreand getting her line of people accommodated then helping me. And she promised to email my contact and never did. Worst experience ever. I've used Avis before but will not ever again

Made an appointment for a van and it was ready and gassed. Sure, it was missing a visor but it was…read moreas clean as I expected and I had no problems with it. The lady at the desk explained everything to me and I felt prepared (until I had to get gas. It took me a minute to find it.) I did buy insurance to cover the car.. you never know and that peace of mind is worth it.

I had a reservation at 500 12th St. for a truck rental. Pick up at 4:00. I arrived 4:08. The store…read moreclosed at 4:00. I arrived 10 minutes before opening Saturday morning. I figured the truck would still be there - it was reserved for a 4:00 pick up the night before - nope. They clearly gave it away before I was due to arrive. Steve tells me there is a return truck arriving at 12:00 He will call me. 11:54 I missed the call. I call back at 12:00 - The location closed at 12:00. I reserved the truck March 26 - 3 months ago. The customer service guy I spoke with on Friday blamed me for choosing a late pick up time and hung up on me. Saturday customer service guy was more empathetic, but I still have not received a truck to meet the needs of my scheduled event. Do not trust Budget.

We rented budget before so now we are fast break. Head of the line…read more Nice clean silver RAV4. We are testing this model for a week. May be our 2025 replacement choice for the Prius. So far so good. Hard to beat 45 mpg. Much higher and better seats All good

The employees were very disrespectful and not at all helpful. My brother is a 70year old veteran…read moreand the employees at this location didn't help him at all.

I would give zero stars if I could. I had a full sized pick up reserved and less then 24 hrs before…read morethe pickup date got a call that they were cancelling it. They refused to help me find another truck and the costumer service line for hertz was entirely unhelpful. Will not be using Hertz again.

Look, I want to rent cheap cars too, but it's not worth it. I rented through Thrifty, so I totally…read moremissed the Yelp reviews here before renting. Do yourself a favor. Stay away from this location. And definitely don't prepay (even though it's cheaper). Everything about this experience was bad. Here's a recap. After prepaying for a rental, I called them three hours in advance to tell them I was running 30 minutes late (I was coming into town from a county five hours away). They told me they would be closed, but to get there ASAP because they would wait. When I arrived 21 minutes late, they said they were closed (even tho they still had a half dozen customers inside). The guy (who seemed like the manager) was really rude and dismissive. The person who told me arriving late was okay didn't fess up to saying that. So, I drove out to the airport to get a different rental for the two days until they reopened on Monday (an extra $100). When I got back on Monday, I had to wait 30 minutes for a car (even though I'd paid for a rental that should have been there two days). The battery died twice over the next three days (even though we barely drove the car). I called them the second time it died and they said I needed to take care of it since I didn't pay for roadside assistance. When I finally returned it, there was no apology or acknowledgment that they'd given me a car with a junk battery. Never again.

the company does not have the items you will be reserving, ever. they have a very small list of…read moretrucks or cargo vans available, and it is a first come first served basis. I rented a cargo van two months in advance. confirmed it the week before only to be given a 18" lift gate box truck. The truck was way too big and would not fit into the area we needed it to. They said at the time I was supose to pick up the truck that they haven't had cargo vans for weeks and that they have no intentions of getting more. I spoke to Chris P. I had to cancel my RSVP and get a van from another vendor.

Collin saved the day! I rent at least 8-9 times a year from Penske via Ace in Dixon. I always…read morerequest a high-roof cargo van and despite the fact that they only have a couple in the fleet- I get them about half the time. The other times they give me the small 12' box truck- which still works, but us less convenient. Today- I have to drive all the way to San Jose and was stuck with a 16'!!!! That's going to kill my gas mileage driving 200 miles round trip. But I called Penske in Sacramento and the reworked the rate and $ per mile for me so I can use that savings to refill the tank at the end of the rental. I'm guessing/hoping it will be enough- but they stepped up and realize the truck I got wasn't near the truck I wanted. Hey, again I rent from them a LOT and this has only happened once- and they gave me a price break since it's near the holidays, a ton of the smaller vehicles are out, but understand. I was a little agitated when I called, but Collin was professional and fixed the problem quickly, I appreciate that and will continue to use Penske.

Had a wonderful experience! I rented a 26'er for 24hrs, returned it during business hours, no…read moreproblems. When I returned, I needed a 15' for 2 more days, which I rented while I was there. Get to my house, load up the truck and the back door would NOT shut! I was stuck, calling to the local branch I rented from, turns out their phones were off according to the offsite person I was speaking to on the phone. I got transferred around a few times, then landed with their roadside assistance. Roadside, was able to reach the local branch and got someone to us withing about 30min. This guy was a mobile mechanic, that had everything he needed. I saw him bring out a brand new cable for the door, as it was wrapped around the rod up top. He quickly made the permanent repair (was affraid I was going to need to unload and load into another truck). I received a text from branch manager (I think) asking if I got taken care of. My response "I lost 2 hours total, can I get an extra 2 hours added to my return time". They responded they would get back to me. I missed their call, they left a voicemail, stating they would extend my time another 7 hours, and that I could return after hours. What a very nice gesture that took the stress out of my situation. Though I only ended up returning it 20min after my original return time, just that little gesture removed enough stress to make my rental a very pleasant one with this West Sac group. Big thank you for sending the mobile mechanic Luis Zarate to me!!!

Went to pick up a 10' on Sunday, the lady running the computer was also pulling trailers from the…read moreyard, instead of having someone in the yard doing it and she's stays on the computer, then after 20 mins of waiting she finally comes inside and takes care of me. She hands me the keys and sends me outside. I am roaming the lot aimlessly looking for the 10' truck. I found an employee outside and he just point in a direction of 5 truck in a corner. What ever happened to them pulling up the truck??? Didn't make no sense that she was pulling a trailer for the couple in front of me but now I have wonder the yard for my own truck?? Then the gas was way off from the email receipt. It said I left with a full tank but it was actually a little over 3/4. I drove 70 miles total and ended up putting 12 gallons of gas back into it??? Make sure you check your email before you leave guys. They will scam you for gas.

Friendly, patient, and efficient service. We have a big move today and wandered in unsure of what…read morewe wanted. Craig and Haley were patient and took the time to show us our size options for trailers so we could get a better idea of what suited us. Haley made checkout a breeze while Craig helped my husband hook up our trailer. Moves are always stressful, but they made this aspect of it a breeze. Glad we stopped in today!

Decent customer service, good prices, in and out service, I just needed some boxes. All kinds of…read moremoving supplies in addition to U-Haul.