Worked with Tyler and got excellent customer service. Explained everything in detail on how the…read moreplace works to the cost changing after the promotional period is done. Very clean place but do worry about the wire top on each of the units.

I stayed back from joining my family for a birthday to take care of moving stuff to storage. Was…read moresuper excited about the facility- it is brand new and promises "instant access" to your unit. Signing up online- halfway through the website crashed and told me there was an error. So I tried again, and got through the process for one storage unit. Well, apparently they have charged me for two, even though I didn't get through or sign the paperwork for the first one. So I spend a couple hours on a super hot day, 8 months pregnant, loading up the truck. Head to the storage unit- the gate code doesn't work- "invalid gate code, access denied". Of course there's no local after hours number so I call the 800 24/7 number. She gives me a temp passcode which also doesn't work- transfers me to another department. She helps me troubleshoot and enter various versions of the code. Doesn't work. She then says I shouldn't have been transferred to her since they don't work with this location, but she will reach out to someone. "Someone" didn't answer, so Im told to "hang tight" and see if they kindly "return the call on their day off". Hi, it's also my day off and I gave up precious family time because this place is supposed to be reliable. So Im told I have to wait until tomorrow (a holiday) and spend more family time on the phone with them figuring this out and requesting a refund for being charged twice. Super cool. So now I have a truckload of stuff I get to unload (then re-load at some point) because I need to be able to fit my family in it tomorrow, in the heat, 8 months pregnant, because I just wasted 6+ hours in this entire process and have nothing to show for it besides two charges on my credit card, a full truck, and an even more exhausted self.

Our parents had been in the same house for 55 years. They were going to move 400 miles away to be…read moreaway from Western New York weather. I got quotes from a couple different companies, but Wayfinder stuck out. For price, and for the "value added" services that can't be measured. The homeowner insurance for our parent's policy was pretty comprehensive - so we were going to opt away from getting insurance through Bekin. Dale from Wayfinder asked us to confirm if all perils were covered - including if a Bekin representative accidentally damaged the contents. He was spot on - that specific peril wasn't covered- so we decided to add the insurance coverage. We never needed it - these guys were so careful, and everything arrived in great shape. A team of 4 guys came to moving day in Jamestown and each one was as nice as the next. One guy stayed on the truck to organize each box and item as it came onto the truck, one guy took care in itemizing each item as it was loaded, and two guys carried the stuff into the truck. From the basement, from the first floor, and from the second floor. No nicked corners, no problems. They understood that they weren't just moving "stuff". They were moving a life. They helped us settle up some of the remaining furniture into place since the full contents weren't being moved. I wish I could remember each of their names. I think Ron remained on the truck, and James did the diligent inventory work, but I may be wrong. They were all so kind. It was an emotional day for us all, and they were compassionate and professional. Brian, our driver, was there in Jamestown, and right on time at the designated time in Virginia. He was professional, and helpful. He brought Jose for the unloading part in Virginia. What a sweet man he was. Both Brian and Jose went out of their way to indulge all my - "this goes in my van" - and - "please take this from my van and bring it inside" and efficiently get everything off the truck and into the apartment. I never felt rushed as I went through the checklist and and made sure each box/item was accounted for. Back to Jose - not only did he notice that the bed would likely slide because it would be on hardwood floors - he recommended that we get little feet for the legs of the bed - but he noticed that one of the workers felt uncomfortable. She was leaving her shift at the facility - and the moving truck was near her car. She had plenty of room. But he asked if he could help - he stopped what he was doing - and he got her keys - and backed her car out of her parking spot -and away from the moving truck. So incredibly thoughtful. I would decidedly use them again. They get it.

From the owner: Wayfinder Moving Services is a moving, packing, and storage company that strives to have the best…read morecustomer service in the moving industry, all while being the best company to work for. When you hire a mover, you are not only hiring someone to move your stuff, but you are hiring someone to help you navigate through the moving process. Professionalism, training, and behind-the-scenes systems are how your valuables get from Point A to Point B, staying completely intact. Yet, at the same time, moving shouldn't be so serious. While we are known for our extreme care and conscientiousness, we have a culture where smiles, jokes, laughter, and light heartedness are the rule, not the exception. After all, we are just a bunch of grown men playing with dollies Our mission: To break the mold. Without breaking your stuff.

Maggie was the first time I've hired someone from over the internet. What a wonderful experience…read more Her exuberant personality was there from beginning to end. Maggie came to pack me up for a move. Not only did she pack, but helped me sort, and took what I didn't want to the thrift shop and dumpster. She left nothing for me to do. Nothing was missed. Everything was neatly packed and labeled. The moving men even commented on how organized everything was! Maggie provides many other necessary service's, and as I age, I plan to have Maggie back for some of her other skills. I DEFINITELY RECOMMEND MAGGIE POPPINS.

From the owner: Burnout relief for overstimulated minds & homes that never feel finished - through practical,…read moresustainable home organization. I design personalized systems based on how your unique brain actually functions, creating a supportive environment that reduces decision fatigue and simplifies your daily routines. Neurodivergent-Friendly Systems: Organization designed specifically for ADHD and executive dysfunction. Streamlined Home Systems: Tailored setups for closets, basements, and high-traffic family zones. Whole-Home Resets & Decluttering: Compassionate, judgment-free support to clear the visual noise. Relocation & Downsizing: Complete project management to transition you into a smaller space without the stress. Serving Rochester, Webster, Syracuse, Fingerlakes, and surrounding areas. Both in-person and virtual coaching sessions are available.

I cannot say enough about these people. They were not only extremely professional right from the…read morestart ( quickly came for estimate and were right on target with that number) but were also amazingly accommodating when our closing faltered and we had to change plans AS THEY WERE ON THEIR WAY. They provided updates during the whole moving process and we really felt that our satisfaction was of utmost importance to them. AND their pricing was extremely competitive as well. Thank you Tiffany and Joshua! You were shining stars in what was a long and arduous home buying experience.

From the owner: Family owned and operated full service moving company! Making your next move your best move since…read more2020! We offer local and long distance services as well as junk removal, apartment clean out, dock to dock, pallet moving, commercial accounts, senior moving and so much more.

I am grateful for Sherri's help organizing my living space. I work with her virtually because of my…read moreschedule and because it lowers my stress of getting help. She's knowledgeable, supportive, and professional. The house is getting easier to keep clean after each session, and my family is also enjoying the improvements. Money well-spent!

Amazing!! This was, by far, the most productive and least…read morestressful cleaning event experience of my life!! The time flew by and I loved every minute of it and will most definitely be referring others to Sherri and hiring her again for other projects! I can walk into my house now and breathe. The ideas Sherri came up with for were brilliant! My whole house is more organized and efficient now. She's the best!

Amazing service from our Friday move and Craig Kinch and crew ~ super attentive and did an amazing…read morejob protecting and getting everything on truck from my sons apartment to his new home! They never stopped and worked like an organized well oiled machine. One was loading, while one took things apart and one playing tetris organizing in truck. They worked well together and got the job done. What was also nice - we were quoted one price and because it was done sooner that made the adjustment that made it cheaper ! Great business strategy that would allow me to highly recommend Fisher North American in Hamburg for your next move !!!

We used Fisher North American this past weekend for packing and moving locally from a 3BR house to…read morea 1BR apartment. Thursday was packing day, and a crew of three arrived precisely on time and packed up our house incredibly quickly and efficiently. Friday was the actual move, and the crew was again punctual and efficient. They arrived around 9am and by 11:30am we were fully moved and unpacking. We did a virtual walkthrough a couple weeks prior to the move so they could give me a ballpark estimate, and the final price wound up being about $30 under the estimate; pretty damn close. The best endorsement I can offer: I had a remote meeting Friday morning as the moving started which I took in the backyard so I was out of the way. I kept seeing my husband wandering around out of the corner of my eye, so I muted my audio to see what was wrong. His response? "I'm bored. There isn't anything for me to do, they're just taking care of everything." They really went above and beyond -- helped bring a bulky arcade cabinet that we weren't moving up to the garage from the basement, and even assisted with arranging the placement of rugs in the apartment so they were sorted out before piling on furniture and boxes. When we got settled and unpacked in the new place we found not a single thing was broken or damaged. I was impressed that beyond their obvious competence everyone was extremely friendly and easy to work with. I would unhesitatingly recommend them to anyone looking for a painless moving experience.

Moving from one state to another is always very difficult - you never know how to find the best of…read morethe best where you're headed. I lucked out with Reliable Movers - not only were they responsive and willing to book me from out of state for a move-in to a place with multiple sets of stairs, when they arrived they were helpful, friendly, and even prevented some damage that would have been done because of the way my outgoing movers packed my truck. They took great care with all of my items, got everything to exactly where I asked it to be placed even though I was stuck outside with the truck providing information, and got it all done in record time. The crew that showed up on move-in day were about twenty minutes early, after checking in with me via phone and text. Everyone was helpful and courteous. This was an excellent moving experience and I will be hanging on to Reliable's contact information for my eventual move to another location. The price for unloading into my new home was great, especially given the stairs involved. No one likes to make furniture go up narrow stairs - Reliable's crew made it happen quickly with a clearly practiced pace.

Service requested was prompt on time. The value is good for emergencies. The request was decent for…read morethe day of the move. They work with you, Thank you

Great service! I move a lot for work. Upstate Movers accommodated me with a last minute family…read moreemergency. Upstate Movers literally moved my belongings far Upstate, 3 hours away, to my home. Best value related to any other moving company in the Rochester area.

We are having our floors redone and we're unable to move all the furniture. We called Upstate…read moreMovers. They were punctual, courteous, professional and got everything done quickly. We are very happy with the work and will be bringing them back to get everything back in place once the floor work is done.