Unbelievably very poor service ... iv called for a week now and they never answer the phone ... So frustrating just to get an answer about our storage unit ... Unfortunately I called Uhaul headquarters to ask them to call them and have them call me ASAP ... Called headquarters a second time letting them know I never got a call back ... They sent them an urgent message asking them to call me back again and no call back ... I filed a complaint and I didn't have nothing good to say about them ... We have rented a storage unit for over 5 years ... Totally unacceptable read more

I got ripped off once again. I booked a uhaul 3 weeks early for a 17 feet for 204;00 The night before, they send me an email, that I have no truck at there location. Telling me that I had to pick up a 26 ft truck in Avon, 30 minutes away. They did not compensate me for the bigger truck or mileage either. They rented that truck and was told I have 1/4 tank of gas. Then getting on the freeway to go back to St Cloud, when I see the gas gauge is barried in the red/empty. I did an emergency turn of on the next exit to get gas right away. Finally after my move, that notice. I was charged 272 dollars for the move and then 2 hours later after returning the truck I was charged another 225.77 for the same truck. After fighting on the phone with Uhaul, they will give me more miles to compensate for the other location and give me credit back. Guess what they did not give me any mileage extra, nothing for the bigger truck. Credited my account with 168 dollars. WOW, to do a 1 way trip 45 minutes away cost me now. 335 dollars and more gas, in the tank than I had to begin with yes 380;00. Again should have cost 204 plus tax. This was not the first time they did this to me, this was the 3rd over years. I spent thousands over the years. I will NEVER rent from the company again, unless they makes this right. SO BE FOR warned to get major ripped off if you rent. I will be getting any other company, it will be worth it. read more

I rented a 15' truck from U-Haul to move some wood. What I liked about the facility is that they were very quick, both on pick-up and drop-off, and I also liked that they didn't try to up-sell me or add on a bunch of other things that I simply didn't need. I was able to reserve the truck by phone the day before pickup. The truck itself worked great and did exactly what I needed it to do without any problems. In the end, I was a little shocked by the overall cost. Sure, they advertise a $29.95 rental, but they more than make up for it in the mileage. At $1.19 per mile, it adds up quickly. When all was said and done, it cost me more than $300. Just be aware of the price per mile when you rent. Still, they provided me what I needed and I appreciated the fast service. I would definitely rent from them again. read more

Every time I rent a trailer here they give me the oldest one on the lot from 1971. I guess I can't complain because the inside is always clean and I have never had a problem but I do feel a little cheated paying the same price as the guy who gets the sparkling new one. read more