First off, before you have to read all the way through this saga, I will simply say this…read more
NORTHSIDE AUTO IS THE VERY BEST.
I was involved in a serious deer strike. The deer went airborne and struck the center front of my sedan. At the scene, the responding officer and I discussed the likelihood of the vehicle being totaled. It was towed to Northside, a shop I had no prior awareness of as a repair facility.
I arrived the next morning close to opening to discuss what I thought was the end of my new car. Josh met me, immediately knew which vehicle I was there for, then walked me out to review what he believed were the major concerns.
My insurance company demanded that no work begin until the police report was released, a process estimated at 7-14 business days not including an upcoming midweek holiday. Josh spoke directly with the adjuster, was able to get the rental process moving, then began a tear-down to start the estimate while we waited on insurance.
Throughout the entire repair, Josh and the team regularly contacted me to advise on concerns, delays, or insurance red tape that needed attention. The Northside team handled the insurance company so thoroughly that I never heard from the adjuster again beyond the initial estimate.
Let's talk about the repairs.
All OEM parts. Paint is flawless. Fit, gap and adjustments are fully dialed in. While completing the project and calibrating the entire new front-end sensor system, Josh called to advise that a fault code was being thrown. This was one I had previously visited the dealership for. The Northside team traced the cause to a corroded electrical connector, ordered a replacement, then ensured all applications, sensors, electrical components, plus cosmetic details were corrected properly.
While the car was there, I asked for a few minor cosmetic corrections outside the scope of the accident work. These issues were handled separately and completed with the same level of flawless workmanship.
Pick up
I arrived at the shop and turned over my rental vehicle to them, yes they also assist with rentals. Josh walked me through the completed repairs. My car had been fully detailed, and a Northside Autobody care package was waiting inside.
All in all, while the experience of hitting a deer with my new car was horrendous, everything from Redl's tow with Greg through the complete project at Northside, plus Josh's professional approach, made the entire experience far easier and honestly a bit enjoyable.
Top-notch work. Top-notch people. You will not find a cleaner repair facility.
