and it is unreachable to make good on the contract they had with me. Home Depot told me they go…read morethrough this all the time with Penske and the man standing next to me at the counter, said the same thing happened to him two days before. Penske needs to do a major refund to me and my family to cover the cost of time, inconvenience, lack of follow through on a contract they had with me, lack of honesty, pain, and suffering, and a $1500 invoice from the movers who sat there for four hours, waiting for me to come back with the truck. I will not go anywhere near Penske in the future, which is too bad because I was willing to pay double the U-Haul rate for the kind of service I thought I would get from Penske. I've never ever been treated this badly as a customer anywhere. And don't do it on top of us grieving our mother's death. I will be sharing this review everywhere I can find on the Internet until I get at least a 50% refund on the 16 foot truck I ended up with, only after the goodness in Home Depot's hearts, not because Penske EVER came through for me and my family as we were trying to clear out my dead mother's house. And on top of that, the truck was filthy inside.

From the owner: Save Up To 20% When You Reserve Online Today!read more

If I could give a zero I would. I went in to purchase boxes prices listed for the 2 sizes I got…read morewere $1.19 and $1.69 and a 3rd size for $2.79. She the manager charged me $2.19 and $1.69 when I question the $2.19 price as it's no where listed in the store or advertised she says oh we don't have that sign but that's the price, I walk over to where I got the boxes and show her the price listed is $1.69 and $1.19 she says sorry I cant adjust the price we haven't got the sign to show $2.19 I said then you can't charge me that I suggested she make a paper sign that is false advertising and pricing she said nothing she can do. i emailed my receipt and pictures of the pricing and the boxes to show cooperate and they said nothing they can do it's up to her to correct it and she tells me she doesn't have the ability to fix it great manager, Shara Nelson ! BAD BUSINESS

Had to rent a small trailer to move and was able to reserve it online, pick it up and return it -…read moreall with social distancing! They even had hand sanitizer to use at the counter! Quick and easy pickup and drop off was even easier! Sylvia was great and quickly took the trailer off our truck and got us in our way. Would definitely return if and when I need a truck or trailer again!

Good prices excellent service Eric and customer service goes above and beyond…read more The owner here comes from humble beginnings, having been in the farming business and it's a family operation and they really appreciate the customers !

I was an aircraft mechanic on the KC10 for 13 years and now drive a truck. Your guy that came out…read moreto change a brake chamber and complete a DOT inspection in the trailer I was pulling at the service area was exceptional and very professional. I wish all roadside service technicians were as qualified and knowledgeable.

Would give a negative review if I could Poorly run operation. No communication via email as they…read moresaid. Horrible time getting a truck I rented weeks before. Sent me to another location further away. The man at the gas station where the truck was, was not helpful or friendly. They will surely take your money though. Use another moving/rental company and save yourself some aggravation and a huge headache.

I made a reservation for a truck rental on 10/15/19 for 10/18/19. When we arrived to pick up the…read moretruck, we had problems. 1. They did not seem to have the pickup truck we wanted. There were two 6' bed trucks in the yard: we had ordered one with an 8' bed. 2. I was told they needed an alternate phone number to verify the rental, someone who was not with us. We were getting supplies for a friend, so we gave them her phone number. They were unable to reach her, so they would not rent us the truck. They said it was "policy". Sounds ridiculous to me. In most cases when you rent a truck (say for moving), all the people concerned are with you. Plus, if I had been told about the policy, I could have warned my friend that she would be getting a call. The UHaul representative said they don't warn people about this policy, for security reasons. Huh???? If you rent a truck from UHaul, make sure you have someone ready to verify by phone that you need the truck - or you will walk away empty handed as I did.

I wish I could give Budget Truck Rental a negative number but I can't even give it a ZERO! I…read morereserved a truck a month ago to move my son to Chicago. The pick up day is tomorrow and I got a phone call today from a different Budget office from my reservation. I was told by this other, much further, location that they only had a completely different truck available if I wanted it. I called the main office and was told that I refused the second truck, which I hadn't done, and I explained that I was very concerned that they were just today, the day before pick up, realizing that they didn't have the truck I reserved. They said " well, I'll cancel your reservation. We don't guarantee a truck, we only guarantee a price." So I will NOT recommend any Budget Trucks. I will say that I immediately went to Uhaul and they have the truck I need CLOSER and CHEAPER, and they guarantee a TRUCK, not just a price. What good is guaranteeing a price - without the truck. That is completely ridiculous. And all three of the people I talked with were rude, insensitive and extremely unhelpful.

Stay away, this place is a scam!!! This was our first (and last) time using Budget for a moving…read moretruck company. We decided to use Budget solely based on price as they were slightly cheaper than the competitors. The same thing happened to us as mentioned by another reviewer... we rented a truck to cover 73 miles, plenty to cover our 55 mile in-state move. All was well until we saw our credit card statement and it appeared we were double charged. We assumed this was done in error, but when we called we were told we exceeded our allowed mileage by 135 miles! And drove nearly 4 times our actual travel distance!!!!!!! Our bad for not taking photos of the odometer when we picked up and dropped off the truck, but we never thought we'd be ripped off like that. If we're ever in need of a moving truck again in the future, we won't be using Budget.

Do not place your valuables in this place! Got broken into! This place is not safe! Something very…read morevaluable was taken from me! This is an indoor storage with cameras just at the entrances! After weeks dealing with the insurance company, I didn't get all which was stolen from me! Do yourself a favor, do not even consider using this place!!!! Attached are the photos to prove it!!!!

Awful! Recommend going anywhere else. My rate has skyrocketed and I was lied to and told that was…read morethe rate anyone off the street would pay, which it's not - it's $50 higher! Why should a 6 year customer being paying more?! The elevator is broken a lot and I can't get my things in & out since my unit is on the 3rd floor. No discounts for no access to your unit! The garage door in the front has been broken, the gate in the back has been wide open for over a week in the past. Security is non-existent. They even had homeless people living in there for over 2 weeks, breaking into other people's units. The corporate office is unavailable/nonresponsive. I'm getting out of here!