I would like to start off with that I have been renting from Enterprise Truck rental for over 8…read moreyears at the Vancouver, WA location. I always reserve our trucks weeks up to a month in advance for our home shows. This reservation was no different and we went to pick up the 24' rental truck at the Vancouver location and the only person who could rent the truck was out. Jay who was supposed to be there went out for another project and knew we would pick up the truck after renting a plethora of times from him. I asked the office to call him, and he took their call and instructed them to inform me it would be a 30-minute minimum wait. He told them if I had an issue with it to call him on his cell. I called Jay, three times and no answer. I politely asked the office to call him and he answered and they handed me the phone. I explained to Jay I had workers waiting and needed the truck, Jay told me I had to wait and no one else could assist me. I explained to Jay that this wasn't acceptable given "TIME OF THE ESSENCES" to which he replied, "I have no truck for you!!!" I said, I reserved this truck and I'm here to pick it up. Jay said he wouldn't rent to me!! RUDE!!!!!!!!!!!!!!!! I had to drive to the Portland, Oregon location and reserved a truck from the Columbia Boulevard location and Keith was very accommodating. I'm now in talks with Corporate Office for Enterprise and they are taking this situation very serious on how I was treated. I will update once this is resolved.

Impeccable customer service. I was picked up from the car shop and dropped off at the enterprise…read moreoffice. I was welcomed with warm greetings. I was able to choose a car that suited my rental needs. Also, there are multiple insurance options to coverage cost for possible damage during the contract period. The rental rate was reasonable as well. Lastly, returning the vehicle was very easy and hassle-free. Will rent again from this branch.

We had some new furniture to pick up and decided on renting a Uhaul truck to get it. Since we had a…read moreleather couch and two leather recliners to pick up, we decided on the roomier 15' truck so we wouldn't have to stack anything. This truck was only $10 more than the 10' and included 6 hours of rental time vs 4 hours for the 10'. We made a reservation online for convenience. The truck was clean inside. Our only gripe was the dirty windshield. It was so filthy you could see someone's writing on it! Not the best when driving a rental. Also the gas tank wasn't completely full (7/8), and on the paperwork the desk lady marked it as full. Luckily my husband was smart and took a photo of it once we got in the truck, in case there werw any questions. The guy who checks in the return trucks noticed we didn't return it completely full, so we showed him the photo and he was fine with it and there were no issues. The employees at this location were friendly and helpful. We had no issues with the rental process, truck or return process. Would recommend.

drop-off was really easy, Talena was sweet, super kind. You never expect things like this to be…read more"pleasant", but she made it more than

I've had lots of experience renting cars from Enterprise over the years, but today was my first…read moreexperience renting from the truck location on Columbia Blvd. Overall, the customer service was great, as was the truck we rented. Thank you, Daniel, for helping me out! I needed a vehicle to tow our pleasurecraft boat to overwinter in Salem where some repairs are being made. My own pickup was in need of a new clutch, so Enterprise came to the rescue with a truck that included a tow hitch. I was a bit confused, initially, because the trucks don't have ball joints. That wasn't communicated with me over the phone, but I ended up going to U-Haul to purchase the correct size ball joint to tow the boat. So it all worked out!

They did a great job for me. They didn't have the truck I had pre-ordered but made an impressive…read moreeffort to reach me before I got there. Since we couldn't connect They gave me a price break to make up for the inconvenience - I had to pick up truck from a different location. Customer service was stellar.

We have been into the store to rent vehicles and also to purchase moving supplies. 4 people…read morestanding around doing absolutely nothing but ignoring us and giving the impression our business was more of an inconvenience to their discussions. Nobody offered any assistance with as little as holding open the door while my wife struggled to get large moving boxes out the door doing multiple trips back and forth. Piss poor manners and customer service. Never again !!

Staff made it difficult to access my unit, was placed on restriction several times. Once for…read moreaccessing a second unit too frequently, and the other for my pregnant girlfriend using the bathroom longer than the gm allowed. Gm discrimination and didn't follow legal guidelines for tenant landlord laws in Washington. Removed my access illegally and didn't give me required notice in writing before removing my access, causing me to loose money paid renting a van and hiring help to move out of my unit which I couldn't access without required notice. When I called to figure out what was going on I received text messages instead of a call back. Here are those messages: Uhaul Gm: You where placed on structured access due to misuse of the facility this was explained this morning your girlfriend. Me: I'm the owner of the unit, nothing was explained to me. What is the misuse of facility? Please explain in detail Gm: Using the restrooms for residential use Me: Explain what that means, because I didn't even use your restrooms last night. Me: I have a pregnant girlfriend waiting for me in an empty apartment we just got into, waiting for me to bring home our bed because she can't bare to sleep on the floor again Me: I rented a large van and have hired help I need to get our things man, this is ridiculous! Gm: You and your friend like to hang out in the restrooms for hour or more on multiple occasions. This is a storage facility. Gm: You're more than welcome to come back at 7 am when we open. Me: If the friend you are talking about is my girlfriend, she is 5 months pregnant and has Hyperemesis Gravidarum, a severe form of nausea and vomiting during pregnancy that can cause dehydration and weight loss. On a daily basis she is so sick that she can't keep down anything she puts in her stomach and has been hospitalized Twice already from its complications. She is also severely constipated to the point she spends hours in the bathroom everywhere she uses one, it's a horrific set of circumstances for our family, how could you cut off access to us without even having a conversation with us about it. Last time I checked, using the bathroom for an hour isn't a crime nor can I find anything in your rules or see any signs posted about a limit to the length of time you're allowed to spend having a bowel movement. Me: Sean, this is (removed) tenant of Unit #0509. I am fully paid up on rent and also pay for 24-hour access. Under RCW 19.150, a storage operator may only deny access if the tenant is in default, which I am not. Locking me out without written notice is unlawful. Your reasoning about "residential use" of restrooms does not apply, and my partner's extended restroom use is due to a documented medical condition (Hyperemesis Gravidarum), which may also fall under ADA protections. Denying access without considering this is discriminatory. I demand my access to Unit #0509 be restored no later than 10:00 PM tonight. If it is not, I will call the police to restore access and will also file a complaint with the Washington Attorney General's Consumer Protection Division for violations of RCW 19.150 and ADA protections. Please confirm access is restored immediately. Me: You cannot discriminate against a pregnant woman for needing more bathroom time than you alone are comfortable with, and what you have done is illegal. No further responses from the GM, had to reach out to the regional manager to get my access restored. Besides that, people without access regularly sneak/break in after hours and when the alarm goes off nothing happens. No police no security just a 30 second alarm goes off then nothing happens afterward. would highly not recommend this place!

Amazing job! Very fast, friendly, and did a great job! Definitely recommend! Moved all my heavy…read morestuff for me and saved me a lot of stress and a headache! Also great price for 2 hrs! Thanks you Carlos & Victor!

Worked with a gentleman by the name of Jonathon today on a VIP move. He's professional, hardworking…read moreand he's terrific to work with. You can't ask for a better worker to help you get the job done. I would highly recommend Budget Movers and Jonathon. Definitely look forward to working with him again when I'm back in this area.

Ryder rents trucks. mostly bigger sized than typical Uhauls…read more prices are fair. if you've never driven a truck before they did a good job of teaching the basics. still pretty hard if you've never driven a truck so make sure to get their insurance!

I reserved a Sprinter Van (cargo van with slightly raised top) on June 25, 2010 to accommodate a…read more57" tall sculpture on August 20, 2010 (2 months prior to event). I received superior customer service on the phone from a very knowledgable and courteous representative. The price was also excellent. I confirmed the van again about 3 weeks prior to the event. Again, I was told by a very nice representative that everything was set and I was "good to go." Because so much was riding on this reservation, I reconfirmed on August 18, 2010. The representative was again lovely and had no difficulty finding my reservation, but admitted that NO TRUCKS OR VANS WERE AVAILABLE for my RESERVATION! I asked how that could be, since I had spoken with them twice before. I was told that sometimes people don't return their vehicles on time and that was the case in my circumstance. She told me that there was a possibility that there was a 26' truck with hydraulic lift that MIGHT be available! I told them that it was absolutely necessary that they find me a reasonable sized vehicle (try parking a 26' truck in downtown Portland!) to the one that I had RESERVED 2 months prior and confirmed 3 WEEKS prior and that I would be waiting by the phone for their call. An hour or so later, they called to say that a trucking agency across town, McCoy Freightliner, might be able to help me. When I called the trucking agency, I determined that unlike Ryder, I would have to provide my own truck insurance on their commercial vehicle.....my insurance agent dropped everything to help, but was unable to provide me with that type of coverage. I called Ryder back and explained again that they needed to find me a truck; the representative said she could try to call Penske......Again, I said that I would wait for her call. This time, I began a search of my own and found a small 10' U-Haul truck on the NE side of Portland for a comparable price. An hour later, I called Ryder back; they had not called me. The agent was AGAIN extremely nice, but said that Penske did not have any trucks. I told her that I had found a U-Haul truck. I told her that her agency had always been extremely nice on the phone but that no amount of niceness made up for leaving a customer with a reservation high and dry. I told her that I apparently would have shown up at 7:00 am on August 20, 2010 and would have had no transportation for my event. She was apologetic, but agreed that that was what would have happened. I told her that there needs to be a policy and procedure in place to check reservations in advance and call clients immediately with as much notice as possible to avoid this type of thing. Again, she apologized but said this happens because people do not return vehicles on time. Then she said that she may possibly have located a vehicle in a maintenance shed that MIGHT be available if it was fixed in time, and did I want to reserve it? I told her that a reservation did not mean anything at their company and that I would keep my UHaul reservation. This was a nightmare. DO NOT RESERVE AND RENT with the is company. They are nice, but completely unreliable.

I would leave 0 stars if possible. Budget rented us a moving truck with know fuel pump issues…read more Truck broke down 250 miles from our destination. We were stranded on the shoulder of I-84 for 10 hours waiting for tow truck. Once moving truck was towed to our destination the only place to park the disabled moving truck was 1 block from the apartment. Budget refused to send the promised replacement truck unless we paid an additional rental fee. When we refused to pay for another truck they Stated it wasn't their problem to figure out how to move large pieces of furniture 1 block to apartment. Do not rent any vehicles from budget.

This place is horrible. I went in two weeks in advanced to make a reservation for a SIX seater SUV…read more We have three cars all which have 5 seats but needed something to bring our grandfather along on our road trip. We were quoted $201 for the weekend but when we went to pick it up it was a FIVE seater and was $317. They did not give us another car & there was only one person working. Other customers were waiting and were getting angry at the slow service. Please save your time and go somewhere else

NEVER GO HERE FOR A RENTAL ANYTHING. I used Penske because I was able to receive a discount through…read moremy work. The headaches began when I picked up the truck and the car dolly. First of all with the truck. I had to call out a technician twice before my wife and I could even leave because the truck wasn't working properly. More headaches continue: I had to later rent a car dolly due to that I had to tow my wife's car because we would be the only one's moving our belongings. The individual that I rented from told me specifically that because I rented the dolly separate from the truck that the due date would be moved forward a day later. I confirmed with him twice to make sure I was hearing him correctly and he confirmed to me that the due date would be a day later. More headaches continue. The dolly wasn't working properly when I picked it up. One of the tail lights was out. Not very safe. Then when I finally reach our new place, unload our stuff I find out that the so called individual I rented from in Vancouver would not honor what he promised and told me, and that he also did not remember saying those things to me. I lose UBER AMOUNTS of respect for people that don't honor what they say. In the end I was still going to have to pay the "late fees" because of the jerk that has a memory problem. But the wonderful Penske associate where I delivered the truck and dolly helped me out and waived those fees. Lesson learned: DO NOT RENT FROM PENSKE only if you get everything in writing and I MEAN EVERYTHING.

DO NOT USE! The battery died half way through the trip (no we did not leave anything on) and we…read morehad to buy jumper cables (none in the truck) just to get through the trip. When we finally made our destination and turned the truck back in, they charged us $40 for gas, even though we filled it up right before turning it in. TERRIBLE COMPANY.

This Penske is good sized, situated as it is on Columbia Boulevard. There's ample parking, and…read morethey've got an impressive available selection of rental trucks. They've also got a decent array of moving supplies from boxes to packing tape. I have to say that having moved more times than I'll admit to - both in town and up and down the west coast - I'm a huge fan of Penske for those long-distance moves. The service is great, their prices lower than their competitors, and the trucks generally handle very nicely. If I ever have to move (not that I'm ever leaving Portland again -ever), Penske will be the service I'll use.

Joyce is the customer service representative that we remember from days gone by. She knows her…read morestuff, is ready with suggestions and treats you like a friend. She offered to handle the rental part of the transaction and move the truck to an accessible spot so that I wouldn't have to get off work early. Joyce has been with Penske for 25 years and they are incredibly fortunate to have her! She should be training their new hires on how to treat customers.

I'd come back just for the wonderful conversation with Joyce! It's definitely a small lot but Joyce…read morewho is a sweetheart for sure is worth the experience! The yard helper will park your truck for you if you don't feel comfortable. I was able to back a 26 foot truck with car hauler right in. I'd had a heck of a time with my trip and Joyce turned it all around and made everything right for us. We did a one way rental from Southern California and had no issues returning the truck and trailer. She gave me the run down on the area and she instantly became my best friend here! I'm not sure about the one star review because when I walked in she was expecting me and I could've been in and out but I got caught up visiting with her and everything was wonderful!