Purchased a vehicle from this dealership in May 2024 -- and within just days, serious problems…read morebegan to surface. I returned the vehicle multiple times and made repeated requests for repairs. Over the course of several months, I personally demonstrated the issues to service staff, recorded conversations and incidents, and even installed a dash cam to document the ongoing problems. Despite all of this, the dealership refused to repair the vehicle. As of July 1, 2025, the dealership has still refused to release the vehicle's service records. When the co-owner requested them, they were told "we don't have any," despite the vehicle spending multiple days -- even weeks -- on their lot. Do NOT purchase from this dealership. They will: Refuse to perform repairs -- even those covered under a valid factory warranty Refuse to honor service contracts Deny ever working on the vehicle Blame the customer for "user error" instead of addressing real mechanical issues Let me be clear about the individuals involved: Stephanie Johnson (Service Dept): Offers no assistance and passes customers off to a service manager who lacks knowledge or initiative. Alan Whitson (Service Manager): Refuses to take responsibility, denies valid concerns, and places blame on the customer. Tommy Taylor (General Manager): Acknowledged the issue and even said they would "just go ahead and replace the radio" -- which was never done. Nancy Kern: Handled communication with the DMV during the formal complaint I filed. After that, the dealership refused all service, claiming that I had "taken legal action" simply by initiating the complaint. This dealership is not trustworthy. In fact, they went so far as to issue a criminal trespass warning against a disabled veteran -- solely to avoid making necessary repairs. They ignore warranty obligations, avoid accountability, and withhold documentation that customers are legally entitled to receive.

Honest and they care. Awesome sales and service. We are still enjoying our Suburban 5 yrs later. If…read morewe trade in the future it will be with Atzenhoffer.

My co-worker and I were on a long drive for work had a tire basically explode at the worst possible…read moremoment. Allan's came to help ASAP and saved the day for us! Our wrecker driver was incredibly kind, patient, and helped us get back on the road within half an hour. Thank you so much, y'all!

Outrageous pricing and all they in inez . The lady was rude but helpful definitely not considerate…read more. Hope they get out of business soon

Thanks for your great assistance in helping me find parts for my truck cover and staying there…read moreuntil I had what I needed and made sure that I had the right parts.

Terrible - Terrible - Terrible - Terrible. The office manager Alex needs a lesson in communication…read moreskills. Doesn't like her job. They had the camper over 3 months to have all the service needed. The first time she communicated with me after the initial drop off is when she sent the estimate to my email. After more than several attempts to contact her through the initial email thread I had to call her. When I talked to her over the phone, she had attitude like I was bothering her with asking questions about the repairs. One of the problems I had asked multiple times was to check all the lights on the camper, I had no brake, turn, running, and taillights. Long story short she gave me static about it and finally said over the phone "the technician checked all the lights and everything works fine. She said when you come to pick it up the technician will assist you to show that everything works. Needless to say, when we plugged it in to the truck nothing worked. We had to have the technician troubleshoot the problem. Turns out the plug was bad along with the wires to the taillights were all torn up by rats...moral of this story they were never checked in the first place...she never communicated that to the technicians. Also, I had the wheel bearings serviced and re-packed, and you can see in the pictures how I found one when I pulled the cover to check that they indeed did the work that they charged me $500.00+ The bearing cover was laying inside the Lugnut cover. We should have taken it to Fun Town in Wharton to get it worked on since that's where we bought the camper. Least their service department is friendly and accommodating with them being open late and on Saturdays. Hope this helps anyone that's thinking about getting work done here.

This dealership and salesperson Caleb will lie to your face! They said my 2017 Jeep would go to…read morewholesale for 15,000.00 and I specifically told Caleb that was BS. Like an idiot I took the 15K trade in on Saturday 07/25/26 and today those lying thieves listed my Jeep for 22,300.00. Honestly and integrity is lacking at this dealership from top to bottom. Go anywhere other then Kia Victoria, TX!

We walked with little hopes of getting a deal we so desperately wanted and needed. It was a LONG…read moreshot and almost didn't happen but Kaleb and the finance man from Heaven, Jake, made us a better deal than we could've ever expected! They fought tirelessly after closing time to get us in our new 2026 Kia Carnival! I was super anxiety ridden but they were very upfront and honest about our situation but didn't make us feel less than or crazy. Forever grateful for them!!

I have a motorhome that was blowing the transmission cooling line out. They fixed the problem in a…read moretimely manner plus they even noticed some of the spark plug wires burnt on the exhaust manifold and replaced the spark plug wires for a very affordable price. Very friendly & honest business. Highly recommended.

I have a 2010 truck and the transmission was slipping when shifting into overdrive. I took my…read moreTruck to their shop, described my problem and "Al" said they would check it out and call me back with the diagnosis. I was expecting the worse. To my surprise I received good news on my call from AL. He told me , your transmission is good, nothing wrong with it. The problem is your air intake, making it run rough and causing it to shift incorrectly. They even fixed it at their shop! They could have railroaded me, but they were Honest and fixed it for a fraction of the cost of a new transmission. I highly recommend them. Courteous, professional, and honest! Thank you Ramirez Transmission, you helped me so much!

So I give four stars because I haven't actually purchased anything here yet, but what a difference…read more The sales guy was helpful when needed but not pushy or overbearing like so many Powersports dealers are known for. I will definitely shop there in the future first. This isn't to besmirch the other dealer either. They are also good. Victoria is lucky to have two excellent dealers.

If you're in or around victoria and need parts or labor, check velocity out, professional,…read morefriendly, and very nice. Good prices no run around. I was skeptical cuz i saw the word dealership and instantly was wary but my experience was the total opposite. My now and future go-to for everything i need for my bike.

Very pleasant experience and I received an Affordable battery and full service was greatly…read moreappreciated. I will be a repeat customer.

I've had trouble with 2 batteries now for months. They keep saying there is nothing wrong but they…read morewon't crank my motor. I've pulled em out twice now, (driven 50 miles) & get the same story. they told me "chargers are made by man & could fail". Wonder who they think made their batteries. Went to Wal-Mart, bought new batteries & am having no more problems. Their tech cheated me out of what I deserved by playing around till the batteries are out of warranty. Give him a good star!!

Vickers Auto Service did an outstanding job repairing several of our cars, one very old and a…read morecouple newer models. James Vickers went out of his way to help us on more than one occasion. His prices were always fair.

Stay away from this place!! James Vicker is a liar! Don't trust him!!…read moreMy car got check engine light on. It caused by compression problem according to diagnosis. James gave me an estimate which is 10h of labor and parts that costs around $1,200-$1,300. I dropped off my car on Tuesday 12/1 then I got that back 12/22 Tuesday!!!! Yes, he took 3 weeks for that 10h repair job!!! Who will expect that kind of slow job? His excuse was he is running some kind of side business and it disturbed to fixing my car. I don't care! I guess he doesn't know what priority means. He is unprofessional and insincere. My invoice had 15h of labor plus parts. He's never told me any kind of change of my estimate and never apologize for any kind of delay!! He just ruined my 3 weekends in December!! I got check engine light back on today. This is the worst Christmas gift ever!! He fixed nothing!!!