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    U-Haul

    5.0 (2 reviews)
    Open 7:00 am - 7:00 pm

    Services - U-Haul

    Trailer rental

    Truck rental

    U-Haul Photos

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    5 months ago

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    U-Haul of West Palm Beach

    U-Haul of West Palm Beach

    1.7
    (27 reviews)

    "I made a reservation a week in advance to ensure everything would be ready. When I arrived, the…read moremanager told me there were no trucks available. She then tried to raise the rate to $100 a day, even though U-Haul's own website clearly showed $47.50 a day. When I pointed that out, she shrugged, claimed she didn't know anything about it, and then disappeared into the back office and never returned. To make matters worse, she used the excuse that 'U-Haul reservations aren't guaranteed if the last person doesn't return on time.' That may be true in some cases, but U-Haul's own policy says customers are supposed to be helped and offered $50 if the reservation can't be met. At the very least, she could have called me the day before to warn me there was no truck, instead of letting me waste time showing up. What makes this even more unacceptable is that I flew in from out of state for this move, and my friends also flew in to help me. Because of this failure, we all lost a full day, extra money, and a ton of time. I had to drive further out to another location, and even then I couldn't get a truck until late afternoon. This location is unprofessional, dishonest with pricing, and doesn't respect reservations or customers' time. U-Haul needs to address this kind of treatment immediately

    I rented from here last Saturday and the in house experience was good. The aftermath is what made…read moreme give this place two stars. Staff were professional and accommodating when I booked a smaller size online and upgraded to a bigger truck once I got there and saw the features. Everything was seamless. It was my first time renting so I felt they spoke a little fast as we went to pick up the van. Make sure you check the rental with photo evidence of everything. Checking out was easy we just left the key in the U-Haul. When I got my receipt later, I was charged 5x the amount than quoted. They ask when renting how far you plan to travel, and I told them 40 miles. We went 48. So I called U-Haul and spoke with a very nice customer service lady who helped build me a case. She said that I'd receive a call from the manager in a couple of business days, so I can send photo proof of the mileage being incorrect and get my money back. I did not get any call from the manager during this whole fiasco. Instead, I get refunded $300 but it was still short by $100+. So I called again and another nice lady at the call center helped with the discrepancy and she verbally explained to me the charges and I was refunded another $100. She mentioned I was still short by $8 and that she'd inform the manager. I asked for an updated receipt as well. I never got the updated receipt so I called and spoke with someone at this location who told me that I wouldn't be getting an updated receipt. I can't understand why not but after the inconvenience of holding my card for $500+ and anxiety of this whole fiasco, the least they can do is have the manager call to apologize for their mistake. I was willing to let go of the $8 they owe me, but now I'll never come back here. I feel robbed and cheated since they don't care about their customers with mistakes they've made. And I can't event get a new receipt with the correct mileage! Two stars here is generous.

    U-Haul - selfstorage - Updated July 2026

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