Cannot say enough wonderful things about this company! Mr. Donnell and his team took excellent care…read moreof our belongings and were such a joy to work with! It was like moving with family! They were incredibly kind and no negative words even though it was super hot and humid! Highly recommend if you ever have any moving needs!

I will start this review by saying that during one of the most difficult times in my life this…read morefamily-owned company provided the best customer service I've ever had. When I contacted them they were able to squeeze me in after a long day of moving 2 hours away from my location and then even managed to do it quickly and while it was raining. They were 100% professional, respectful, and quickly organized with the move and made sure my mother's belongings were handled with caution and care. I would recommend anyone in the area use them for short or long distance moving as well as affordable pricing. They have a dynamic family business that is clearly thriving due to the love and respect they have for one another. Thank you all so much from the bottom of my heart for every single thing you did from the 1st and 2nd move, I can not express enough how grateful I am for you and your help!!

Thanks to Adrian and Pedro our move from Harkers Island to Beaufort went without a hitch. They…read morewere 100% professional and treated our belongings like they were their own. It wasn't easy finding someone in this area for a short move, but we were completely satisfied and would definitely use Local Moving Services again. I cannot recommend them highly enough. Thanks again Adrian and Pedro for your hard work and professionalism and Ken for setting up the scheduling. The best!

I booked LMS back in February 2026 to unpack a POD in May. I called probably 3x in between to…read moreverify things, and I'm so glad they didn't want to hang up on my nervous self. (This move has been a stressful one for me.) They called to confirm the night before, and on the morning of, my two gents (shout out to Ross and CJ!) showed up 30 mins early. EARLY! That's unheard of in this day and age. I was impressed!!!! It took these two about 3hrs to unload our 16ft POD. I wasn't aware, but they do a 10% military discount. (We paid cash to avoid the 3% card fee.) There was a $100 deposit at the time of booking, which came off our bill. And of course, we tipped--which they are allowed to accept. (Thanks Ken for being an amazing owner that allows that!) I HIGHLY RECOMMEND LMS for your moving needs. While this move was out of pocket for us, I hope that they're contracted with the military for our next (and FINAL, hallelujah) move. Ross and CJ, much love to you both. Thanks for being all around great humans!

We sold our house in Swansboro and agreed to a closing date only two days after Thanksgiving…read more Thankfully Mr. Eddie and his very organized and professional team came up with a plan that insured the house would be packed and loaded before closing day. 7 men arrive and we quickly learned they really knew how to pack a household. Donnie, Ronnie, Neal, Andrew, Paul, Ira and John were all courteous, respectful of our home and belongings, and were very capable. When it came to move into our new home and placing furniture and boxes, they were equally professional and respectful. We've moved several times in the past 25 years but this was the most stress free move we can recall. We would give them 10 stars if we could. Hank and Sue Sent from my iPhone

This coming met my expectations & more. They were able to squeeze us into the schedule last minute…read more The movers showed up on time & very professional! I felt very comfortable talking with each employee about handling our belongings. I read the other reviews & they did not disappoint. Glad we went with JE Thomas & Sons! :::Highly recommend:::

These good folks moved our belongings locally well over a year ago, That said, they did a great job…read moreand will use them again if and when the need for moving services arises.

We purchased some home office furniture including a large very heavy desk on Marketplace and needed…read moreit moved across town and to an upstairs office at our house. Bell's returned my call very quickly. They gave me a fair price and were able to work it into their schedule the following day. The sellers told me that the were very professional in carefully packing everything and getting it out of their house without damage. At my house it was the same. Every precaution was taken to protect the furniture and our walls and floors and it was successfully put in place without damage. They did a great job and we recommend them highly and would use them again.

Rick was amazing. He came out as promised and worked hard to get everything done. It took him and…read more1 other guy to unload a 26 foot trailer.

I very much wanted to keep my business local by hiring a small company with community connections…read more My experience was horrible, unfortunately. I had several items broken, packing was very subpar, and experienced delivery delays because the crew and truck were "impounded" by law enforcement due to their actions, and I lost money. I believe the owner wanted to do the right thing, but I received mostly untruths. Very sad, very frustrating. Use caution and do due diligence to confirm whether they have proper insurance for their work. Prior to my move, I had recommended them to dear friends who suffered monetary losses far greater than I did. I would never use them again.

Mr. Martrell and his assistant were wonderful! He wrapped pieces of furniture that would have…read moregotten damaged in transport and packed everything nicely in my storage unit. When I complimented him on how neat the storage area was packed, he said that he sees it as art and wants it to be as neat as possible. I needed my piano to go to another location and he didn't have a problem with it. His cost to move was reasonable in comparison to others that I researched. I would hire Trell's Movers again and highly recommend this company.

From the owner: Our guys are dedicated to making your move experience as easy and as memorable as possible.read more

If I could give zero stars, I would…read more Smart Move completely mishandled my move from start to finish. They showed up with the wrong size truck, which meant I was forced to move two car loads and two additional truckloads myself because their truck couldn't fit everything. That alone is unacceptable and completely unprofessional. To make matters worse, they showed up with TWO moving blankets. For an entire third-floor apartment move. It was shocking. How do you send a moving crew out that unprepared? Ryan and Steven, the actual movers, were nice and tried their best but they said they never send just two guys to do a third floor move. I was quoted for 2 1/2 hours, and somehow the job dragged out to 5 1/2 hours, leaving me with a bill that was nearly $700 MORE than what I was quoted and budgeted for. No clear explanation. No accountability. This was a third-floor apartment, and the person I booked with failed to write that down, so they only sent two movers. Completely unprepared for the amount of work involved. My family and friends worked harder than the actual moving crew did. We were carrying items and making extra trips while they moved at an unbelievably slow pace. It honestly felt like we were paying them while doing the majority of the work ourselves. When we reached out to the owner hoping for a fair resolution, he was not helpful at all. It took three days just to get a response, and their "solution" was to credit us for ONE hour of work. After all of that. So now I'm left with an extremely high bill that I never agreed to and never expected, for a move that was mismanaged from the very beginning. This was hands down the worst moving experience I have ever had, and I will never recommend this company to anyone. If you value your time, money, or sanity -- DO NOT USE SMART MOVE.

DO NOT HIRE SMART MOVE, LLC (BILLY CHARLES CAPPS III) !!!…read more I hired Smart Move, LLC. in May 2025. Paulina Martelo is who booked my appointment. She went above and beyond to get me on their schedule and spoke very highly of the moving crew they have. She said they amaze her (that is very disturbing considering my experience ). My items were dropped off and almost everything they touched were DAMAGED. 1) Mirror Sideboard - The frame and mirror are both cracked. This happened while they had possession of it on their truck. They were not going to tell me about the damage but when they delivered it but they forgot to remove some clamps attached, saying that they tried to "fix" it. 2) Italian leather king headboard - A hole is gashed into the headboard and scratched throughout. They did not even get the headboard into the bedroom it belongs in, instead it was left in the garage. 3) Dresser - Delivered with cracks and scratches. 4) Washing machine - A mover dropped the machine while carrying it to the truck and the frame cracked. 5) Sofa & Loveseat - A mover sliced the bottom open with box cutter while taking the plastic wrap off of it. 6) New House - They dented and scratched up the sheet rock in my new house (walls and wood staircase). I followed their process to complete and submit a claim form (to include pictures) before the deadline. When I tried to follow up with them, a worker named Pablo answered the phone and would not help me or let me speak to someone that would. He talked very hateful and yelled at me that I could not speak to the claims department or the manager/owner. I was charged a total of $2,092 for them to move my things within a 10 mile radius and they wrecked almost every item they touched. It took 4 movers, 8 hours, to move 1 king bed, 2 nightstands, 1 dresser, 2 leaning mirrors, 1 sideboard, 1 desk, 1 bookcase, 1 treadmill, 1 sofa, 1 loveseat, 1 washer, 1 dryer . They also charged my cc an additional $100 without authorization (after the move was completed and the movers left). I am currently working with The BBB & WRAL 5 On Your Side to dispute this company's actions. These people are a complete joke! They take your money and hide behind a computer/phone. Paulina should be embarrassed to represent Smart Move, LLC as an outstanding company. Do not be tricked by Smart Move, LLC (Billy Capps). smartmovellc@gmail.com