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    Trell's Movers

    5.0 (1 review)
    Closed 8:00 am - 2:00 pm

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    Services - Trell's Movers

    In-state moving

    Out-of-state moving

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    2 years ago

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    All My Sons Moving & Storage

    All My Sons Moving & Storage

    (357 reviews)

    They took two full days to make the move. They originally gave estimate for one day but we ended up…read morepaying more than estimate. It caused us some inconvenience when they said they won't be able to unload and unpack same day. So we spent the night without any furniture, clothes, or anything for the kitchen. As it was all stored overnight in their truck. The crew of 6 were friendly, did their work and hustled. They were responsive to our needs and always polite. We appreciated that. However what didn't work well for us is that we lost a cabinet in the move that they dropped and it got damaged! Post the move we also spotted a few prominent damages to our furniture like a full chip off our brand new mango wood breakfast table, a rip near the leg of our living room loveseat. Chips off night stands. And skid marks near the door trimming and hardwood Floors. The prominent one was the sliding door new closet cabinet that we just cannot use because of the crack and breakage at the top and back entirely. They need to take better care with the move especially when the crew changes hands to finish the job. And if you're considering them make sure you double check and verify how long will it take and cost upfront. We were told one thing and what ended up happening was different.

    I would not recommend All My Sons Moving & Storage based on my experience with their Raleigh…read morelocation. I hired them for a full-service intrastate move and paid extra for Full Value Protection. The move was expensive, multiple pieces of furniture and other household items were damaged, and the crew left before the move was fully completed. The damage itself was frustrating, but the way the claim has been handled afterward has been just as disappointing. I submitted documentation and photographs of the damaged items, including significant damage to a Sleep Number bed and other furniture. Despite the Full Value Protection I purchased, the settlement amounts offered for several items appeared to have little relationship to the actual cost to repair or replace them. Their own moving contract states that under Full Value Protection, damaged property may be repaired, the repair cost paid, replaced with an item of like kind and quality, or reimbursed based on current replacement value. That is not how I feel my claim has been handled. After I disputed the settlement amount, I was also told I had only three days to accept the offer or it would be withdrawn. Considering the amount of damage, the protection I paid for, and the fact that I was still trying to understand my options, I found that deadline incredibly frustrating. I also raised the fact that I paid for a full-service move that was not fully completed, which is separate from the property damage itself. After months of trying to resolve this directly with the company, I have now filed formal complaints and contacted the North Carolina Utilities Commission regarding the move and claims process. Moving is stressful enough without spending months afterward fighting over damaged property and services you already paid for. I wish my experience had been different, but based on both the move itself and how the aftermath has been handled, I cannot recommend this company.

    Branch Out Moving and Delivery

    Branch Out Moving and Delivery

    (57 reviews)

    They did a great job for a great price! The movers were very respectful. They moved quickly and…read morecarefully. Everything got here in one piece. Would recommend.

    I used Branch Out Moving a year and a half ago and I'm still finding my items scratched etc. I…read moreactually just took my $1500 bed apart that they put together for me and 4 screws were stripped. I had to run to Lowe's and buy a tool to get them out plus all new screws. They lost a shelf in our big tv unit, I'm not sure how, but it looks horrible now having 3 shelves and missing 1. But that isn't even half of what happened on my moving day. They showed up with an extra guy and a massive truck, GREAT! Well I go upstairs in my sons room only to see 1 mover sitting down on my boxes, he had opened my sons bedroom window and was vaping inside my home, in my child's room! Yes, I ran downstairs and told his boss and he said he would tell him to quit. An hour later I'm walking past my sons bathroom and this same mover is sitting on my sons toilet, pants down, door wide open (to get some light in because Duke shut the power off about 30 minutes prior) and he was having exploding diarrhea... yep, you could hear it and smell it. I ran down to tell his boss know what was going on. When the guy finally came downstairs he said he was sick so he went outside to rest. He came back in 30 minutes later and said he was ok. Mind you I never once saw him wash his hands. I asked him to please go clean the toilet and well, let's just say it turns out he didn't. Anyhow everything is now loaded and they're leaving, they didn't even tell me. I rush throughout the house to make sure they got everything and all was good, I was literally sprinting. They leave and I head to my new home to meet them. Well they didn't show up. I called them and the guy that had the exploding diarrhea needed to go to the ER, oh goodness! At this point I did call their office and let the office manager or maybe she was the big boss know what all had transpired and that they were at the Hospital... she had no idea. I did ask for a discount on my move! So they show up about 1.5 hours later without the sick guy and got the job done. However the boss that was with the moving crew proceeded to make me feel bad that I called their boss to let them know about everything, is this a joke?!? He even said to me yeah I heard you even asked for a discount. You better believe I did!!!They did take $200 off my final bill. So a couple of days later I get a call from my landlord at my last home I had just moved out of that the second bath (my sons) toilet was covered in poop. She was livid because her new tenant was moving in. I had to scramble to find cleaners day of, thank God I did. Anyhow that cost me $150 because I only had them clean the bathroom pretty much so I did let Branch Out know and the did reimburse me for the cleaners. Holy cow what an absolute NIGHTMARE! I get that no one can help that they are sick, but vaping in a home you're working in, let alone in a 9 year olds room! Then going poop with the door wide open I just cannot. The whole thought of it all gives me so much anxiety to this day!! I honestly never want to hire movers again!!!!!

    Trell's Movers - movers - Updated August 2026

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