Matthew is the best! Amazing customer service at this branch! Everything my mother and I go in…read moreMatthew is always very kind and helpful.

POOR Customer Service provided for New Accounts…read more....... My Cousin took her 16-year-old son to open a New Bank Account today at approx. 12:15pm. Location: Chase Bank Inside the Stater Bros Grocery Store on Hwy 395 & Palmdale Blvd. My cousin waited in line with her son, This was an educational moment used to discuss banking and saving money. My cousin's son was extremely excited to open up his 1st (first) banking account. When cousin was called next in line the Hispanic Teller assisted them to the back to complete the transaction. My Cousin explained she wanted to open a New Banking Account for her son and was informed, "I do not have time to open a new account", I can only provide services to current customers." The tone and attitude was very unprofessional. What was supposed to be a Happy Experience and a shared excited moment between a mom and son was quickly turned into a moment of Poor Communication and Poor Customer Service provided by a "Banker Professional." My cousin called me to explain her experience and I informed her to go to another Bank who appreciates their members and provide great Customer Service. Recommendations: A Smile and Customer Service is Required when working in a Service Industry. Do Not tolerate Poor Customer Service and Bad Behavior. Take your money elsewhere where Customers are Valued. This is easily verifiable by Gale Y. 323-743-5100

Just used the walk up ATM on the way to Vegas. Same ole banking with slow moving atms. This one did…read morenot offer any other bills than 20's if that helps!

One cashier always Slow AF…read moreEvery location same thing Sick of this bank ............................................

awesome customer service! the people there were friendly & very professional! the bank manager went…read moreout of her way above & beyond to help me. thank you B of A Adelanto, we're a small town that needs business like yours!

I had a great experience at the bank today. Alexandria helped me add my husband to our joint…read moreaccount, and she made the whole process easy, fast, and simple. She was awesome -- very helpful, professional, and friendly. I really appreciated her excellent customer service!

I joined SchoolsFirst because I believed the credit union pitch. Member owned, people helping…read morepeople, better than the big banks. What I found instead was some of the worst institutional incompetence I have encountered from any financial institution. After paying off a small personal loan in full, SchoolsFirst began reporting the account differently to all three credit bureaus simultaneously. Not slightly differently. Completely differently. One bureau showed the account as still past due long after it was closed and paid. When I disputed it with documentation, they produced two entirely different transaction histories for the same loan. Their own internal records contradict each other. They also sent an official dispute response letter that misidentified the loan product entirely, getting the basic type of loan wrong in formal correspondence. That alone tells you everything about how carefully they maintain member records. Rather than fix it, they declared in writing that they would no longer communicate with me about the matter, and then continued furnishing the disputed data to credit bureaus anyway. The practical damage is real. Inaccurate reporting on a small loan paid in full affects your credit profile, your interest rates, and your ability to qualify for financing long after the loan is gone. If you are a California educator considering SchoolsFirst, I would look carefully before committing. The credit union philosophy is easy to say and hard to find here when something actually goes wrong.

3 employees on a Wednesday afternoon and a long long line. Think it's time to move everything to a…read morebank that can staff appropriately. I needed to do three things however, you're not allowed to talk to a banker without an appointment, so at no point will I ever be able to talk to Baker at the bank? We were at the bank for a cashiers check and to get cash and it took half an hour. There was this kid who was coughing and touching his mouth and running it all over the counter, the pens, the keypads, so, when I got up to the window, I asked for sanitizing wipe to wipe everything down. You can see a picture of the wife, that I attached, Everything is absolutely disgusting, the manager of the bank should be ashamed of themselves , people are gonna cough and sneeze but if you run a business you need to be able to maintain your spaces.

This is my go-to Wells Fargo for my banking needs when I'm in the high desert. They have ATM…read moremachines outside and inside the bank. Nowadays, they have higher denominations offered, but only for the ATM machines inside the bank. I usually use the ATMs unless I have to go inside the bank for non-ATM transactions. I prefer the former than the latter. But when I do go inside the back, I always have a great experience with the bank tellers and bank service reps. Never an issue with my visits. Security is always there which is good. Bank is clean and cool. Outside is maintained as well. Parking is plenty. Don't have much more to say except keep up the above and beyond service Wells Fargo staff. Thank you for all that you do each and every day for your customers! I appreciate everyone.

Horrible customer service and absolutely ridiculous policies, won't cash their own check over…read more$2500. And anything less charge $8 if you're not a bank patron. No wonder small banks buckle to larger banks and credit unions.

Am I really the first to review the Phelan branch of DCB? Well, ok, here goes…read more I am a fairly new customer with my business checking account. Some of the balance requirements for my account were too high for my requirements and the bank personnel were quick to find just the right product that suits my needs. They always greet me with a friendly smile (even the armed security guard) and cookies and coffee inside. The interior is friendly without glass cages or long lines. The décor is modern and well done. The security requirements for depositors is secure and safe and functionally easy to deal with. I have 8 checking accounts with 4 different banks. This is not the closest branch to me but is worth driving the extra couple miles to leave with a smile each time. Please keep up the good work DBC.

I'm standing at this Bank of America branch right now. There are only 2 bank tellers. The line is…read moreall the way out to the front door. It's not even closing time. Why so limited bank tellers? I've been waiting more than 30 mins now... still not at the front. We shouldn't have to wait more than 15 mins for a transaction. Thank goodness I don't bank at BofA. I'm only here to help my Mom deposit a check. It's sad that they can't add to staff during busy times. Please hire more staff. Thank you! I'll have to find another High Desert BofA that provides faster service. You might get lucky and receive faster service. Good Luck!

There are two excellent bankers and the front desk worker that helped me tremendously when I'm…read morefacing a very difficult time with my bank accounts. I am so grateful for their help! They didn't push me away because of my language barrier, they all patiently listened and understood my situation. Cecilia Sanchez is one of them, she is a very responsible and kind person, she has a very very very good manner and made me felt very heartwarming! There's another worker I'm not sure if his name is Robert or not but he also did a phenomenal job helping me they both are very very very responsible and kindhearted!

One of the best options for local in person banking without all the fees at larger financial…read moreinstitutions.

ATMs were out of order for Juneteenth holiday. Very inconvenient. Went both to the drive-through,…read morethey have three lanes, but only seem to have one ATM machine in those three lanes, and showed up to the front ATM on a closed holiday and found the screen completely blacked out. The images of the drive-through....Frustrating ‍

This bank transactions sucks! The wisely cards are way better than the Focus bank cards! Can never…read moreget ahold of a real person and takes my money making me wait 3 days to fix the transactions I didn't do! Never fails I'm sick of Focus bank cards. Do not ever get us bank.

Im a truck driver and i get paid by the work i do not hourly, so my checks are not accurate,…read moreSo when my checks go above 1500 they alway reject my check and hold it for 15 day, second time it happens, and the guy at the branch (Robert) i think thats his name he does not not anything i aked him, but i will be switching banks can have my money in a bank that i cant trust.