Latela, who works for CSCU's Call Center is pure gold encrusted with gemstones. I have cancer and…read morework full-time but had to start working a second job to pay for an out-of-pocket medical treatment that really was helping me. For over 3 years I worked 7 days a week to earn enough to pay for it. I would send the medical facility money to put on my account and then go for treatment when there was enough. This worked well until I got too sick to go and finally had to ask for my money to be refunded. There was well over $5,000 on my account but they were rude and said it wasn't there and ended the call. I called CSCU and got Latela in the Call Center. She was so kind, and wanted to help but it had been well over a year since the medical institution has cashed my last check for $3,500. She tried everything but it was not possible to see who endorsed a check cashed that long ago. All I can say is she took a few days and must have jumped through unimaginable hoops and she emailed me every bit of info she could find to prove that the medical facility had indeed cashed my check. She said she regretted being unable to know how they would respond. Well, I sent them the information and they responded! They said they had put $3,500 into the wrong account in error and refunded all the money on my account! All in all, Latela saved me $5,500 that I can use for cancer treatment. I had been facing a deep, dark, desolate pit of hopelessness and I cannot even estimate how many hours she put into this, but Latela restored my hope. She is a priceless testament to the customer service and integrity of CSCU, and she will be priceless to anywhere she ever may work. From the bottom of my heart, CSCU, thank you for Latela. (Btw, the medical facility really, truly made an honest mistake, and were just a bit hasty to imply a long-time customer had suddenly tried to defraud them.) Still, without Latela, I would have lost years of hard, hard work and not been able to recoup my funds.

Great bank, excellent service, total trust. Key factors in banking.read more

Always helpful. They are also protective of our money. Shaney in Angel's camp is amazing!!read more

I've been a member of this bank for years. Way back when it was Robabank. From the moment I walk in…read moreI'm always greated with a smile and my first name. The staff make it very easy for me when I'm there. They all have very good memories because I never need to tell them my long difficult name for my transactions. It's seems they have already got my account pulled up before I get to the counter. Service is super fast. Usually there is no line when I come in, but on days when they're real busy I have noticed that they are very fast and efficient at the same time being very polite and smiling. The staff should all be getting metals or blue ribbons for their customer care. This is the first bank in my life where I actually look forward to their warmth that their smiles and good cheer bring. I'm happy to call them all a friend. Also too, I've had to make some wire transfers which were a considerable amount of money. Before they started the transfer the did background checks on the establishment to make sure everything was on the up and up. There was one time I received a check I was told was good because I was selling my car. When I brought the check to the counter B.J., one of the gals there noticed something funny about the check and brought it to management. They did some searching on my behalf and found out that the bank the check was drawn on never even existed. It was a bogus check. Ultimately, saving me from getting scammed. I owe a lot of thanks to Bre, Shaynee, B.J., Courtney and others for their attention to detail. And for always making me feel welcomed. After my visit with the bank I'm always energized a bit from the smiles and laughs I experienced. The overall experience for me is that I prefer to go in the bank because of them, rather than using the ATM on the side. Again, they all deserve brownies and flowers for the five star service they provide. I only wish other businesses had people like this working for them. The world would be a better place because of it. Finally, thank you to all the ladies that have shown me kindness and patience. I hope this Yelp review reaches all of you and reaches you well. Until we meet again. -Scott Loofburrow

The nicest tellers you will ever encounter. I have had an account here most of my life and it's…read morebeen a positive experience banking here.

From the owner: The Bank of Stockton delivers a unique and wonderful banking experience. Not only will you meet…read moreofficers, lenders and staff that have worked with the bank for years, you will find people that live and work in our community, just like you, that care about you and your community. Bank of Stockton's lending expertise brings quick turnarounds and the flexibility that other banks cannot provide, because you will be working with local decision-makers.

If your looking for a bank that has friendly, helpful and absolutely wonderful employees then this…read moreis the bank for you ! It is always my pleasure to go to this bank as the tellers are as kind and pleasant as you could ever ask for. Banking here will restore your faith in small town local businesses for sure. Avery

Due to the fact that my wife and I have been doing business with this bank for several years…read morethrough our highly successful business and know most of the tellers, I expected to get a printed receipt today. But due to a mistake in THEIR notes I was denied and to make look like a jackass in front of other customers. I was extremely disappointed that all the tellers and the manager that supposedly "know" me did nothing to help. At this time we will be moving our business to another bank where customers service is of the upmost importance, as it is in our business. They are fake and it showed today.

Most Wells Fargos are ok at best a little big to get much personal service. This particular branch…read morehowever still has that customer service and hi I know you feel. Very helpful and kind with conversation too. Not sure why I bother going to other branches when this one has truly been there to help with even the most complex things. For a big corporation this branch gives Wells the humanity and heart it needs. Something about small towns I guess. Thank you to Michelle(Dawn) and Misty you lady's are the best! Please never leave!!!!

Zero stars. The worst customer service I've ever experienced at a bank. The employees are rude…read moreand treat customers subhuman. Thankfully there are three other banks in town.

Great bank. We banked there for about 7 years. Liked everyone there except Doreen. Too many times…read morewe certainly felt she had a problem with us. After probably running 9 million dollars through this bank we had enough of her and moved on.....I would still advise banking here, the rest of the staff is pretty exceptional.

Went in and made an appointment to open multiple accounts. Had a set time and I show up 5 minutes…read moreearly just to hear her invite a couple over to her desk saying"I have a few minutes before my next appointment". I sat there 15 minutes past my scheduled appointment because she was still working with the people she invited over. Essentially giving away my spot without notice or even a word. No apologies or anything they just watched me walk out the door without a word said. Super rude.

We had some questions about a 1099 we received from Chase, so we set up a phone appointment with…read moreLupita. She called us right on time, solved our problems right away after the Chase answer center and JP Morgan couldn't, and even remembered me talking to her last April, even bringing up small details from our conversation back then. We were very impressed with her and her professionalism.

Unprofessional and poor management. While I understand that Oakdale may not be a highly populated…read morelocation for a bank like a Chase, it is still a bank and should offer services to its customers. I came here with my mother wanting to remove myself from her account. My mom lives 6 hours (driving) away and was visiting so we thought it was a good opportunity to go to the bank to do this. Wrong. We were told the next appointment was the following day. Wow. Really? A simple service to remove someone from an account. This is ridiculous. We don't live in the same city. I don't recommend this branch because it is not properly staffed or doesn't have proper staff training to provide typical bank services to customers. Bad experience and will likely cause me to close all my accounts at Chase. Months later when I visit my mother we went to the Chase bank where she lives and it took all of 5-10 minutes. What a joke this branch is. This location of Chase bank should be retrained because the quality of service is poor. I recall getting a phone call from this branch telling me that it was open again after Covid closure. That was highly suspicious Spam but now that I had this experience, makes sense at the unprofessional operation. The parking is not too busy but it is located in the middle of the city. There's a Starbucks in the same plaza. There are one way exits and it can be pretty inconvenient.

Absolute best bank in town! This bank goes above and beyond. I consistently see my friendly bankers…read morevolunteering at local events and engaging in the community. They care about my family and have a unique way of preventing scams and thefts. They single handedly prevented my father from sending away a few thousand dollars to very skilled fraudsters. When I was in a pickle while out of town this bank hand delivered a check to a local business to help me out. I have never had a bank do this for me. Above all this, the staff are what makes this bank my bank. The manager Gretchen is always kind, willing to listen and refer me to the experts needed in town. Melani the assistant manager calls me if she notices something about my account and has helped me sort out a few mis-calculations. The tellers are vibrant and always so friendly. They greet me when I come into the bank and they even share their coffee. I feel like family when I come here. The commercial banker Mark is always willing to say hi and check in on things with me. He is so knowledgeable in real estate and the local experts he works with. The banker Josh is never afraid to senda friendly smile my way even when he's obviously very busy. Overall they have had my back more than once and I always send my closest friends to them

From the owner: The Bank of Stockton delivers a unique and wonderful banking experience. Not only will you meet…read moreofficers, lenders and staff that have worked with the bank for years, you will find people that live and work in our community, just like you, that care about you and your community. Bank of Stockton's lending expertise brings quick turnarounds and the flexibility that other banks cannot provide, because you will be working with local decision-makers.