I have banked here for several years, and it has been a great experience!…read more I don't live close to Bellevue, so I don't come in very often. Every time I do, there is a short line that moves quickly. The customer service is always great, they are always able to fulfill every request! I often call in advance, to make sure I can get what I need, and it is easy to get a hold of a representative over the phone as well. The inside of this location is nice and quiet, and professional. There are bathrooms, which are kept clean. Overall, I've had a great experience banking here, and have you even found the best rate for my mortgage a few years ago! Highly recommend banking with NFCU.

Thank you "Heidi" you were so nice, friendly, approachable..yet professional! I was so impressed by…read moreyour thorough presentation on my nephew's account ..he left there feeling confident and thankful for your patience..you explained all his benefits and process in a very understandable way..the credit union was very inviting and relaxing ..the quality of the service was a 10! Thank you so much!

Shout-out to Matthew Pesoen. Great banker with excellent quality customer service and banking…read moreskills. Thank you

Great customer service! They are warm and friendly..I had a chance to spin the wheel and win a cute…read morefun lip balm in my favorite bright orange!! Total family vibe!

Steve Kucirek was absolutely amazing. We closed sooner than we could have hoped and he made the…read moreprocess of buying our first home run so smoothly. 10 out of 10 would recommend!

Here's an update. I was told by another member here that GAIL DEBOER's son was the architect for…read morethe new building, the monstrosity which sits on HWY 370 and 72nd ST. HOW THIS WAS ALLOWED in unconscionable! Nepotism? Cronyism! This smells corrupt and should be investigated by the National Credit Union Administration. In addition, I have been a "member" for 15 years, and for 15 years previous to that. I recently purchased three vehicles. SAC was one of the lenders contacted. DENIED. I received loans from ALLY, Wells Fargo, and CHASE.......SAC is horrendous.

I Have been with for over 28 years. They used to be customer orientated, but now it's who has the…read moremoney. I have over draft protection, so I thought, however I received a letter that if I didn't pay the overdraft in 30 days my account would be closed. I have retired checks that hits on the first and another on the fifteen. I have never been able to get a loan even when I was working, so if you don't have a credit score of 800 plus you can't get any loan. Looking for a place where they care about their customers. One teller told me "you're always in the hole" What? But SAC gets their $35 overdraft fee even if your ten cents over.

It's a bank. What else is there to say really? The staff is great and always super nice.read more

This is my favorite bank in town! The tellers are wonderful and the management is very helpful! I…read morewouldn't want to go anywhere else! The Diamond Secure account is amazing with cell phone protection and identity theft protection for only $4.00 a month! That's an AWESOME deal!!

I was dealing with a fraud situation with my Chase credit card. After five phone calls, I believe I…read morehave it resolved, although it would not surprise me if it wasn't. Chase seems to do everything it can to avoid letting customers talk to actual people. I tried several times to get through to a person at this branch but was completely blocked. The final voice said they were sorry but everyone was helping someone and call back later or call this 800 number which was said too fast to memorize. I had a simple question that someone at the branch could have answered. Instead I got the recorded voice runaround. Now I will have to drive there to get a person to answer my question. Bad customer service, Chase .

They have limited ATM access! Short hours they say because of crime then have more police presence…read moreor security! Tired of suffering for criminals!

I got an auto loan from Veridian through a dealership last October and everything has been a…read morecluster. I genuinely have no idea how much I owe or how much I've paid, I've signed 3 different contracts because "we've made slight changes to verbiage" - I got a whole lawyer to help me navigate a loan. This is insane and it's incredibly difficult to pay them, not because I can't afford payments but because nobody in this entire establishment seems to know what's going on with my account. There is ZERO consistency through reps and customer service. The amount of mistakes that have been made is gross and negligent. My account has been so screwed up from beginning to end that nobody even knows how much my payments are supposed to be. My down payment was initially added, not subtracted. New contracts because "typos". "We shouldn't have sent that contract". Wrong payment amount. "It was in the notes, sorry", "that's not where it's supposed to be", it's all bad and it's something different every time. Due to all the problems I had with Veridian and some unfortunate personal circumstances I relinquished the car to just be done, sold it back to the dealership and I MADE VERIDIAN AWARE before I did anything and they signed off on it the same day - they still applied the dealer check as a payment on the vehicle and the lady on the phone said "you don't owe until 2027" when I called in to make my payment. They fixed that but she then informed me that I would be listed as delinquent on my credit report even though I was within the pay period and was literally calling to make a payment. This entire experience has been stressful, has DESTROYED my credit and the whole thing feels very predatory. This is not my first loan, this is not my first car, this is not the first time I've worked with a bank however this IS the absolute worst experience I've had with any financial institution. I have never one time needed a lawyer to help me navigate my loan until now. Nobody knows what's going on and it's shocking that my account has known issues and still every month when I call I'm just told it has issues. I know that but why is nobody fixing it? I've had better experiences with "fast cash" loan sharks. I would rather eat a Jean jacket than sign even one more document because it had a typo. If you're looking for a bank, need a loan or a credit card go literally anywhere else.

Great customer service helpful with every question I needed. I would recommend this for anyone who…read moreis looking into setting up an account with a child

I was unfamiliar with Availa Bank but needed a seperate bank for my business. I walked in and was…read moregreeted promptly. Very friendly and understood my needs. I'm glad I chose Availa Bank located at 117 Pearl St in CoBluffs. This bank used to be CBSB so I was familiar with the location.

I called ahead to open an account at Availa Bank at the Madison Ave in Council Bluffs. The Lady at…read morethis bank was dismissive toward my request for new account opening information, and seemed to be bothered by my inquiry. She came off as arrogant and aloof, so I decided if I was going to be "put off" in the initial account sign up phase , Im sure that I wouldn't be treated any better when they actually have my money in their bank, so I did not open an account there. I need a bank who at least 'acts' like they care about your customer experience.