Received great customer service from Ben. He was very friendly and thorough. I prefer going to this…read morebranch. The associates there are helpful.

Quite possibly the worst customer service on the planet. certainly in metro Denver. Do not use the…read moredrive thru. They don't have enough tellers and probably should close it because they leave you sitting out there FOREVER with no acknowledgment of your presence. If I wanted to use the lobby I certainly would not go here.

Tanner Raymer is excellent. He called when he saw that I was having problems with my account and…read morewas locked out. He took it upon himself to help me. I appreciate him very much. The Tellers are also very kind and helpful.

I have always been treated professionally and with courtesy when visiting this facility, whether it…read morebe in the drive through or walk-in. This morning, a CD matured so I wanted to reinvest in another. Juan Hinojosa explained the current rates and the different options I had. I thought I was treated exceptionally compared to some of the national banks I have used.

I have been banking here since I was a teenager. I'm 40 now. They were great when they only…read morerequired a constant $25 to keep checking and saving accounts open. Now, it's 5 to $7 a month unless you have $100 in there at all times. I'm sure for many people this is easy. For me, it is not. I need every penny and live check to check. I will be closing my account after the holiday weekend.

What a great experience! I just opened an account here. They offer everything I had at my previous…read morebank and even a better rate on a CD! Everyone I interacted with was very friendly, happy to be doing their jobs, knowledgeable, patient with all of my questions and just wanted to make sure I was being taken care of. Thank you Renae, Erika and Preston for a pleasant experience! I'm so glad I switched to Foothills Credit Union.

I am appalled at the "policies" around their clients getting scammed. They will not stand by you,…read moreprotect you or assist you in any way. You will get told you lied to them, they will demand that you close your accounts and report you to the credit bureaus. No matter if you are a senior citizen or not. Do not open an account with these awful people.

The people at this bank have been so helpful and friendly! I feel really comfortable coming to…read morethis bank, and it is never crowded so they get you right in and out. I am glad I get to bank here! Lisa, Peter, and Marco, plus the others have been wonderful to work with!!!

What is job#1, 2 and 3 for any bank when it comes to storing and helping manage your money?…read more Anyone... anyone? DO NOT ASK ANYONE AT THE FIRSTBANK (Wads & Cole Mine) BECAUSE I HAVE DOCUMENTED PROOF OVER TIME THAT THEY DON'T KNOW THE ANSWER!!!...!!! The answer is common-sense based customer service and they will echo and preach this but THEY DO NOT PRACTICE CUSTOMER SERVICE! The other day, I was waiting in line to get new checks re-ordered because their vendor (Deluxe) screwed up my new account order... fine but this issue should have stopped there. Instead, it led to my cancelling of one account completely and two more are pending so I can RUN, not walk, AWAY FROM THIS HALF-ASSED BUSINESS! Teller JAMES recognized I was waiting and said to me, "I'll be right with you Sir. I just have to respond to an email." Fine, I continued to wait. James looked up at me several times in the next few moments and then I noticed he walked away from his desk, walked all the way back to the far end of the room, around the floor and then walked out the building, got in his car and left... I stood there, stunned and disrespected like never before. The front door agent, KAYSIE, noticed this and met me at the teller stations to help. I mentioned that James had said he was going to help me but decided to just leave instead and she dismissed the issue. She originally set the order for my new checks so I showed her the error and confused and/or completely disengaged, she shrugged and asked me what the problem was. The address the vendor sent these checks to was correct but the address on the (100) checks themselves was wrong; not even close to my address... I ask you, anyone, faced with this issue, what is the only rational and common-sense comment to offer to your customer? Exactly = offer to immediately re-order new checks that resolves this issue... What did Kaysie offer? = "... oh, just write over your address with your real address..." I refused and demanded new checks be created; needing to wait yet another 7-10 days... I left and logged into my online bank account to document the issue with James and his complete failure to offer any customer service when he should have. About 20 minutes later, STEPHANIE (branch manager) called me to discuss this issue. I offered that even if it was James' lunchtime, he certainly should have completed his role by taking my questions and helped resolve my issue or at least referred me to someone who could help so he could be dismissed without disrespecting me by literally sneaking away... What did manager Stephanie offer? = "... oh, actually it was James' lunchtime... but customer service is our top priority for our customers..." I immediately denied her claim and told her, "obviously that's not true! Don't you understand what just happened? James recognized me, told me he'd help me, and snuck away right in front of me... that IS NOT CUSTOMER SERVICE, not even close!" Again, Stephanie apologized and parroted, "... but customer service is our top priority for our customers." Like a goddamn robot...!?!?! She NEVER even addressed James' behavior...!!! Fed up with this whole day and previous issues with this bank not supporting my chargeback needs, not helping me to protect my money several times, exhausted, I stated, "Maybe when I cancel all of my accounts, maybe someone worth a damn at Firstbank will notice a big drop in accounts and decide maybe they hired too many crap employees to run this place!" Bottomline: do you want post-college aged punks and delusional supervisors/managers to manage your life savings?

I find all the negative reviews odd. I have been a customer at this bank since I move to Colorado…read morein 1985. Over the years I have utilized this bank to perform a number of different services including direct deposit, ATM, checking account, savings account, savings bond cashing, notary, etc. I have never received anything other than professional courtesy and respect. Of course I provided the same courtesy and respect back so....