These email addresses that US Bank employees leave are fake and do not work. I filed complaints…read moreagainst them utilizing multiple agencies, and what it comes down to is they are not governed. They pick and choose when to respond. I'm in the process using the court system, and get business taken care of that way. It's really shameful to see a bank with a few behaving like this. I would not recommend anyone doing business with this bank at all.

The only reason we visit this bank is to pay our rent. It's conveniently located from where we live…read moreand part of a shopping mall with a couple of places to run errands. The bank itself probably could need a little bit of a refresh. It's dark. Other than that it offers what we need and Everytime I'm there a significant number of other people doing some sort of business. This is a good sign. The staff is friendly and seems competent in what type of business we're usually there to do. Parking is never an issue and the opening hours are good (for a bank)

I feel compelled to leave a review because the old reviews are not representative of the current…read morestaff at all. The customer service is excellent--super friendly, efficient, and helpful.

Years ago, before covid, this branch was terrible. After they reopened, it became SO much better…read more There are many new people working here now. Both management and staff are very kind and helpful!!

Chase is not my primary bank, but I do have an account there and have banked there for convenience…read moreover 20 years without issue at other branches. I recently opened a checking account at this Pacifica branch. The experience was quite invasive from asking my range of pay, to later asking the exact amount of my salary, who my bank lender is for my mortgage and how much I owe, then wanting to know my interest rate, and how much I have in retirement. When I asked why this was relevant for a basic checking account, I was told it was for my own protection (monitoring purposes and required federally). I really didn't want to answer anything that wasn't required, but it didn't seem these questions were optional. It was absolutely uncomfortable. I am giving this 1 star because they were friendly and I was ultimately able to open the account.

Really let down. No notice no nothing they closed. I need to make cash deposit and it isn't…read morehappening . The branch closest to me closed as well. I really like the staff here. Very surprised they did this without warning

I've been trying, lost count at 7 times, for over 2 years to remove our discontinued phone number…read morefrom the account, yet the system still wants to send a MFA code to a number that does not exist! Neither the Linda Mar branch nor the Chico main office were helpful and succesful. They tried again today and will see again if it will take. :( FYI, this Linda Mar branch will no longer be open on Saturdays staring Sept. 29, 2025 (see attached photo). Definitely not the great customer service that 1st National Bank provided longtime customers before being merged under TCBK. Time to look for a new bank.

My younger daughter is already transitioning from High School student to college student…read more One of the things she wanted to do was establish her own bank account (not the one she used to share with me because minors can't have their own account.) She chose First National Bank. Her older sister has an account here (and a big bank) and I have a Safe Deposit box and teensy account here, and so she felt this was a great bank to have her first banking experience. Cynthia O'Shea assisted my daughter with choosing the appropriate account, explained how things work, and basically made my daughter feel confident and comfortable going to the bank for her financial needs. She didn't talk down to her or speak to me then get affirmation from my daughter - no. I was in the background and my daughter basically handled the entire transaction on her own. Cynthia took the time to answer all of my daughters questions. She really went above and beyond to not only help my daughter, she handled it with flawless professionalism that left my daughter feeling confident she chose this bank for her first "grown up" account. She even sent my daughter a lovely hand written thank you card. This bank isn't perfect - but it fits my daughters needs. My constructive criticism: ATM deposits should be processed first thing in the morning so clients have access to their money right away. It's bad enough the money isn't available ASAP like it is at big banks. Also, the balance after said deposit doesn't reflect the real time balance with the deposit just made. In 2016 - that isn't right. The technology for this has existed for a long time. The online banking experience is terrible. It isn't modern or efficient. It needs a serious upgrade. Also, do away with those antiquated fees for not having a certain balance. Paying $7 as a penalty to hold my money, just not enough of it, doesn't make sense. It feels like a "poor tax" Sending a threatening letter to send me to collections if I have a negative balance for x amount of days due to the $7 fee is also antiquated ...and overkill. Seriously? I haven't had anyone threaten to send me to collections since I was a teenager in the 80's. (Remember Columbia House Record Club?) I have my mortgage and an account specifically designated for paying my bills online at a big bank. I wanted my First National account for a savings security net to put random $5 and $10 I skip spending on coffee or bag lunch vs eating out. If I have to pay $7 until my little random deposits equal the daily required fee, I should just close my account here and add a savings to my B of A checking account. They don't charge a $7 fee. They don't threaten to report me to collections if my account is overdrawn. The money I deposit in the ATM is available to use right away. My post-ATM deposit receipt accurately reflects my balance. Actually - let's be really serious with how modern big banks are. I can deposit checks with my phone and avoid the ATM altogether. Banks like B of A also has things like "keep the change" campaigns off and on that encourage the kind of savings I want to have - just random money, like change, saved into an account. It would be nice to have a family/community bank like First National offer the same modern perks big banks have been offering for years. Having said that - constructive criticism included, my daughter wanted a bank that didn't feel intimidating. She wanted to know she could feel comfortable asking questions or personalized assistance from the same people she has built a professional banking relationship with. She didn't want to feel like a number. For that, Cynthia O'Shea earned our family's trust and these 5 stars for perfection.

If you open a checking account at this branch make sure you qualify for the fee waiver. I was…read moreduped into opening a Sapphire account (shame on you white male Chase manager) when I wanted a basic account. I only realized they gave me the higher checking when they overdrew this checking account and I got a warning. This is a dormant account that I opened to qualify for higher rates. It's not like I use this acct. When I called the customer service Ann told me "you knew what you signed up for and no, we are not going to give you the money, we stole, back." However I was able to speak to a manager and she refunded my account. Seriously did the guy open the higher account to make some kind of quota? I told him I wanted a no frills, no fee account because it is literally a dummy account. He goes yeah and gives me their most expensive one. He should have known I put in a low amount in that account as a hold over, not to use it. So be careful when you open your accts in this branch. They will upsell you and steal your money.

Amazing, friendly and knowledgeable staff. They're very helpful. I needed Baht for a mission trip…read moreand they came through for me. Location now has tellers. I've been a customer for several decades.

Just got out of the bank just now.... Worst experience ever. Longest wait time. I'm a patient…read moreperson but when it comes to unnecessary prolonged wait time it's not okay. The teller working today (the only teller working today -- Sandra Enriquez, she is a wonderful and attentive teller, although there are HUGE areas of improvement... mainly being she needs to cut the chitchat to a minimum. Her main duty is to be attentive to the guest needs -- which is banking, not about their life story or what has been happening to them that DOES NOT REGARD ANYTHING ABOUT ANY BANKING TRANSACTIONS. I was observing and listening to everything Sandra E. and the elderly gentleman were talking about in their conversation. At one point, she had assisted him with all of his questions and needs for his banking like his checks and how he wants his bills, how he likes everything in a particular way, and what he needed her to print out in a specific and particular order. She was very accommodating and attentive with that which is awesome because that is her job. But what she really truly needs to work on for a huge area of improvement is keeping chitchat to a minimum. And I'm saying this again because it came to a point where she allowed the guest to tell her his whole life story that is unrelated to banking which prolonged everyone else's wait time she was the only bank teller when I walked in and there was already a line of seven people. It grew even bigger once I waited in line a few minutes after which then maybe about 15 minutes after waiting a second bank teller comes into help assist Sandra with the line. After a 35 minute long wait time, finally the older gentleman quickly walked away and as he was doing, so the next lady in line made a comment and said what is this chitchat before heading to Sandra's station and Sandra claps back and says "it's not chitchat ma'am!" Honestly it definitely was chitchat because everyone heard everything the whole entire story of how his dog had a bad stomach and he was having diarrhea all day and just the guys's entire life story not to mention after the gentleman was done with his banking the gentleman continued to have a Conversation with Sandra because he found out that she was Latina because he asked for her first and last name, and so he decided to start speaking Spanish English to her which is unnecessary because there is a long line very unacceptable. Really, the line was really long and the fact that Sandra could not cut the chitchat to a minimum and focus on her main goal, which is banking. It made everyone's day longer and dragging.

This is the most comprehensive Wells Fargo branch in my area, so it's one I'll visit for more…read morecomplicated transactions like wire transfers and foreign currency exchange. This is also one of the only Wells Fargo branches in the area that has a drive-thru ATM, which can be a convenience when the ATM has cash in it. :-P The reason I give this rating three stars is because there is usually a dearth of tellers once inside the branch. Also, there was some kind of theft ring in the parking lot where the thieves "caught" the wireless unlock code to my car and followed me to my next destination where, while I was inside the other store, they proceeded to unlock my car and liberate the cash inside without damaging anything. Since I'd already withdrawn the money, the branch was not responsible for the theft. I still let them know and I'll be VERY vigilant next time I have to visit this branch. (TIP: If you see anyone suspicious in the parking lot pretending to be on their cell phone but looking at you a bit more than usual, take note (and probably a quick pic if you can)). In sum, the recommendations I have for this branch would be to beef up both the teller and parking lot security presence.

I went in to get some $2. bills for a graduation lei. They had 52 bills and would not sell them to…read moreme because I was not a customer. I stood in line like a good customer. Do you think this would want me to be a customer. NO. Why cant you just help people. What if I needed quarters for laundry. No. This doesn't generate future customers. If fact I will be bad mouthing B of A to one and all.

My first time going here in a long time. They had 2 tellers and the line behind me got long pretty…read morefast. The line didn't seem to move too fast. The teller was ok when it was my turn. She seemed kind of grumpy. I forgot how big it was on the inside. Bankers were busy helping customers. I realized, they were probably more busy since the location on Mission St. Closed. Overall a good experience.

This review is strictly for the credit card service. YOU GUYS SUCK!!!!!! This morning I checked my…read moreaccount and saw that the card company reduced my credit limit from $9400 to $8020. They sent a sorry ass, weak ass letter to explain, basically saying that I had too many inquiries. The fact that they DO NOT LOOK AT THE DATES OF THEM is BULSHIT! Nevemind that I have ALWAYS PAID ON TIME & NEVER THE MINIMUM! THAT is what limit decreases should be based on. And to cancel with no warning is bullshit too!!! Once it's paid, I'm closing this fucking account. I'd rather have a $500 limit & be respected. THIS is not how you treat customers, whose accounts are & have always been in good standing. TERRIBLE PRACTICES!!!!!!

Only customer can cash a check so much time for nothing I wish they can say that before we can come…read morehere

Elizabeth Alvarez, Customer Service was Amazing she truly fought for me and made me feel supported…read morethroughout the entire process. MONTERRA Credit union has always been my favorite place in the business because of the people who helped me once again through this process. I honestly recommend Elizabeth and the team at MONTERRA to anyone who is interested in getting a loan or other financial assistance from the bank.

Elizabeth Alvarez provides exceptional service. She is incredibly fast, efficient, and a pleasure…read moreto work with, highly recommend her!