My experience has been both good and very bad, So I switched to Chase Bank in Santee, this Chase…read moreBank in lakeside normally has just 1 teller sometimes 2 but your waiting while other employees are talking to each other after their lunch or breaks sometimes the wait is 20-30 minutes But they do have a security guard outside who always opens the door and Id give him 5 While I'd give the bank 3 Chase in Santee is fast and it's because they have more tellers and they are open on Saturdays which is amazing

Bunch of CROOKS! Dont do ANY business With these CLOWNS! Locked me out of my online account over a…read moreHOLIDAY WEEKEND for one incorrect login! WORST BANK EVER! Do yourself a favor and get an online bank before you give these BOZOS one dollar! Pathetic interest rates on your savings,, that they turn around and loan out and make money off you! I would give them a ZERO rating if at all possible! Plus they are NOT OPEN on the weekends,, purely LAZY and pathetic!

This bank and outside ATM are closed permanently. It was…read moreconveniently located in the strip mall with several businesses i shop. Now have to go put of my way to ATM.

Leslie did an amazing job! She was able to help me in a kind and courteous way and was able to…read moreresolve my issues. Thank you!

The customer service at the Bank of Southern California is outstanding! The staff is competent and…read moreso very friendly. They have always gone out of their way to help me with all of my banking needs. I highly recommend them without hesitation.

From the owner: A growing commercial bank, established in 2001, Bank of Southern California, with headquarters in…read moreSan Diego, CA, is locally owned and managed and offers a wide range of financial products to individuals, professionals, and small-to-medium sized businesses. We currently operate branches in San Diego County, Los Angeles County, Ventura County, Orange County, and the Inland Empire.

I've found this branch convenient and have used the ATM to make transactions. They have an 24 hour…read moreindoor ATM as well if you do not want to use the outdoor ones.

Not enough locations here in Nevada.. which means: Long…read morelines Long wait Not enough tellers... Fortunately .there's atms all over the place... Just those arms fees are eating away at my money... Otherwise, they are great!

We went to the Santee branch on 7/30/2026 and Kaylie Williams helped us. She went above and beyond…read moreuntil she could solve our problem that we've been having issues with for quite a while. She was very knowledgeable and helped us do several things not just what we went in there for. She made our visit to the bank so much easier, It's great to have employees like her.

Mike, the Branch Manager was excellent overall while providing great service! He was prompt, we had…read morean appointment and friendly. I would highly recommend him for all of my family members and friends!!

Bad customer service, all employee feel like they owned the money. You walk in there they…read morediscriminate people who dress like crap and only pay attention to customer who dress like they have something But the place is clean high five to your housekeeping and this two star is only for them.

Customer service here seems to warrant managerial reprimands. I came two days ago and there were…read moreonly 2 employees working 2 front windows and the drive through. They seemed confused by what they needed to do. There were only 2 clients before me and it took 25 minutes to reach the counter. As soon as I did the girl said she had to go to the drive through. I told her I no longer have the time. My wife came in yesterday and when she came up to the window she was reprimanded for standing too close to the glass. My wife has been going to bank windows for years, she knows by now how to stand near one. Other locations will greet you upon entering the bank, often give you a bottle of water during warmer weather, and take care of your needs quickly. For this reason we have just driven past Our Main St., El Cajon location to go to a Chase location further away. it is definitely worth the drive to avoid Chase on Main Street in El Cajon. Not what it once was.

Kelley was very nice and helpful at the bank, and with a great follow up by phone 10 days later…read more Thanks Kelley !

I have visited this bank branch several times and it has been pleasure to do business here. First…read morecitizens has free personal and business checking. And as a side note there are always some sweet treats in the lobby. The people that work there doesn't change often so you are dealing with familiar person every time.

This is ABSOLUTELY THE WORST BANK / EXPERIENCE I'VE EVER HAD at ANY BANK!!!!…read more I received an insurance check for a house renovation via mail (my mortgage is thru BOA but i bank with Wells Fargo). I call the service line that was provided on the check and they tell me to go to any BOA location, have them verify and endorse the check to me. I go in on a Tuesday. I walk in and speak to a teller / manager named RITA. ( This person is the ABSOLUTE worst and SHOULD NOT be able to work at any bank) I tell her that I have this check ( from BOA) and that I need it verified and endorsed to me so i can deposit it at WF. ( I'm just relaying what I was told on the phone from the other BOA employee) She immediately is shaking her head and is saying No we don't do that. I'm confused and said this is the instructions I was given. She says to have a seat while she looks into it. After waiting 20 mins, a banker named Marc takes me into a cubicle to pull up my information by providing him the code that was provided to me on the phone. RITA walks in and asked for the verification code and walks away. After 5 mins ... She's comes back and says that she can't pull up my info. Marc was like... I was able to. It's on my computer right now. (This tells me and RITA is incompetent and can't even do a simple task like pulling up a customer's information) She leaves the cubicle again and after another 30 minutes she comes back and is apologetic for the wait and the confusion. She hands over the check but says that they usually have a verification stamp but it was taken away for some reason. So she hand wrote a confirmation on the back of the check with her signature. ( that's when I find out that she's a manager) I walk out and head over to the Wells Fargo which is right across the parking lot. I show them the check and they say they usually expect to see a verification stamp. I tell them that it was taken away from them for some unknown reason. They say they'll have to verify by talking to the manager/ person who wrote this note on the check. By this time it's 430pm and BOA is closed. WF said they'll try calling her tomorrow and they'll call me back. Next day Wednesday, I go to BOA and tell RITA that WF needs to talk to her because they need to confirm who wrote this verification note on the check ( no official stamp reason) RITA says, we'll if I'm by the phone I'll answer because im busy talking to other customers sometimes. I understand that but also let her know I need to deposit this check asap so I can start paying vendors. This is a time sensitive situation. Again, RITA has this I CAN'T HELP U attitude with a condescending look. I go back to WF and tell them to continue to call and she'll answer when she could. SMDH. I keep calling WF and they said no answer. I call BOA and confirm that they are not answering as well. Next day Thursday, same thing, I call BOA 15x NO answer. I speak with the WF manager and she said between herself and a banker, they've called a total of 50x NO ANSWER. By the end of the day...WF manager tells me to go to BOA in the morning and call her when she's in front of RITA. FRIDAY morning. I walk into BOA, I see RITA as she's walking out to the middle of the store from the teller section and I tell her Im going to call the WF manager on my phone so she can get her verbal confirmation. She Says she can't talk on my phone ( understandable) but then she adds "I CAN'T VERIFY ANY CHECKS OVER THE PHONE EVEN IF SHE CALLS MY PHONE. I DID MY PART AND WROTE THE CONFIRMATION ON THE CHECK " all this with her ugly condescending look. I was about to lose it and start cussing her out but I didn't wanna get this b!tch mad to the point she DEFINITELY won't Answer the phone. I tell her " I'm the customer here. U need to help me. Ur going to help me out right" like where tf is the customer service? She says " I'm going to make this exception and help u because I see what ur going thru" . Bitch... like ur doing me a favor? and Uve been seeing what I've been going thru since Tuesday. I tell bet I'm going to have the WF manger call in a couple minutes and I confirm / withl her again that she's coming to answer. She says Yes with an attitude and that stupid condescending look. I go back to WF and tell the manager that RITA is now there and that she would answer the phone now. SHE FINALLY ANSWERS THE PHONE AND WF GETS RITA'S VERBAL CONFIRMATION. ( 2 minute phone call) I get to deposit the check and the 4 day nightmare is over. RITA IS THE WORST MANAGER / BANK EMPLOYEE I'VE EVER DEALT WITH! THE WHOLE ISSUE STEMMED FROM RITA / BOA NOT HAVING AN OFFICIAL CONFIRMATION STAMP, WHICH SHOULD MAKE THEM OBLIGATED TO GIVE ANY REQUESTED VERBAL CONFIRMATION FROM OTHER BANKS DUE TO A WRITTEN NOTE ON A CHECK! ALL THIS COULD HAVE BEEN FIXED ON DAY 1 WITH A 2 MINUTE PHONE CALL AND SOME GOOD CUSTOMER SERVICE

Big thanks to Yousef Sahib, the relationship banker, for his friendly and professional service. He…read morehelped me figure out how to successfully get the transaction done. It was a pleasure being his customer.

This is for the Navy Federal in Santee not the one on Fletcher Parkway…read more I just couldn't find the one in San If I can rate that branch, I would give it a -50 Hands-down, we've had the worst experience. I have personally ever experienced in a bank and we've been with the Navy Federal Bank for 30 years. My mother is elder Bedford. Her debit card wasn't working. She hasn't drove a vehicle in 20 years. They wanted her to get a identification card, which is fine. That took a week remind you there's no food for her. There's no medicine for her. There's nothing her kids had to figure something out the following week go back into the branch. They literally give this 80 year-old elder so much obstacles just to unlock her debit card and get her money, it was absolutely asinine the disrespect we got from that branch and the people working there was diabolical. Again on her son, and they looked at me like I was literally a criminal who should not be in there when in fact, I'm the one who's been taking care of my mother for the last 20 years I took days off work to go in there to solve this issue so we can get her medicine. They told us basically go get another bank account from another financial institution find 16 different forms of identification, even though the woman told us she knows my mom was the woman but there's policy and that's the problem. Navy Federal's policy basically is elder abuse it needs to change because there's no way an elder woman should be waiting almost 2 weeks to get her money and then go back in to have more obstacles to have to deal with just to identify her even though the branch lady says she knows the woman in front of her is the same woman. Again, I'm going to go as high as I can to complain because these people just shoved us out the door and could care less I highly advise nobody to ever go to that branch or ever deal with Navy Federal again we had to go to another bank to open up another checking account to come back to Navy Federal to prove identity. Absolutely I diabolical the new. Bank looked at it like we were idiots why would they want you to do all of this just to identify an elder that's been with the branch for 28 years are you kidding me. These people are evil and they don't care at all and all they tell you sorry it's policy. It's policy. Hands-down, the worst financial institution on this planet is the branch in Santee Navy Federal.

I handle most of my financial needs through Navy Federal Credit Union, and I can honestly say their…read morecustomer service is second to none. Every time I walk through the door, I'm greeted warmly, and that small gesture alone sets the tone for a great experience. This particular small branch is ideal for quick, efficient transactions. It's never overcrowded, and there's always enough staff on hand to assist you promptly--something I truly appreciate in today's fast-paced world. While they don't offer all the services of a larger or full-service branch, they're excellent for basic banking needs like deposits, withdrawals, or account assistance. One thing to note: there are no public restrooms, so keep that in mind if you plan to be there for more than a few minutes. If you need more in-depth banking services or consultations, I'd recommend the La Mesa branch--but for quick in-and-outs with top-notch service, this location is a favorite of mine. Navy Federal continues to make me feel like more than just an account number--they make me feel like a valued member which places great value on this institution for me. Ps they do share a parking lot with Panera Bread and Chase bank so be prepared to look for parking and also parking places are much narrow which gives this place for me. 4 star.