Mike, the Branch Manager was excellent overall while providing great service! He was prompt, we had an appointment and friendly. I would highly recommend him for all of my family members and friends!! read more

Excellent member service today from Kaylie at the Santee location. Fast, friendly and efficient! Thank you!

Troy and Rod made life easy! Needed to make a change to my account and Troy took the initiative to look into it himself and with the help of Rod they got it done and sorted super quick. Customer service like this is why I've stayed with California Coast CU for over 10 years. Thanks again to Troy for making it work and being a rockstar! read more

Thanks Richard & Chelsea for going above & beyond and helping me with a complicated international wire! You guys are seriously the best.

Terrible... My car loan was picked up by this Credit Union. The website is difficult to navigate. Moving money from external accounts is not intuitive. My biggest peeve the customer service. Most are incompetent at the Santee location. My most recent experience- I was locked out of my online account trying to make my car payment. I went into the branch to unlock myself and deposit a check. She told me I should try mobile check deposit --- ummm my account is locked? Then she told me she unlocked my account. I waited about 6 minutes in the branch and it was not unlocked. I inquired and she told me it would take 'a while' for it to process. Well its 5 days later- my account is still locked- my car payment is late- and I work inside the call center hours so I am at a loss for help. Ridiculous to say the least. read more

Waited a whole to be helped, they weren't too busy from what I saw. Came in to open a new account got all the set up and paperwork done then the tell me they can't open an account with them. So I guess I will have to take my business elsewhere read more

I had a problem with a recent deposited check NSF the two female employees don't know their names working Thursday 3/17/22 at 12:20 pm Santee location Both were extremely helpful, friendly and professional thank you for the great customer service read more

I am done... I started with this credit union when it was called "Teachers Credit Union" in 1994. I loved it. They were welcoming and it felt like a great honor and privilege to be a member. I recommended many people to join and was so happy with them for years. With that said, the past few years have been a struggle. You are no longer a member, your once again a number, like a bank. I will say that the branches are fine, but this is for the main call center and corporate offices at 9201 Spectrum Center Blvd #300, San Diego, CA 92123. They have simply drove this company into the ground and have made so many bad choices that I am forced to stop doing business with them. In particular, the Fraud Department is managed by Kim Reeves and she has no backbone and is spite full. If you challenge her and ask for her manager she will freeze your account and all your mobile access and ATM access. They will tell you that there is a NSF check on your account although having access to the issuing banks records you can see that they were paid. She is condescending and I truly hope that Gary Atkinson, the Board of Directors, will look into her actions. Quite frankly, they do not care nowadays that you will leave their "Bank". No more, they are no longer concerned about the members, they are "to big to fail". I feel bad for the branch employee's and managers as they do have a genuine concern for your financial health & customer satisfaction along with the few front line customer service rep's on the help line. I urge you to look into an alternative choice especially if you are Military or DOD. USAA and Navy Federal Credit Union have some great programs and options. 23 years, Kim Reeves. It is now time to hang up on you. read more

Had a situation where my bank account number was stolen from the mail. Although there was no avenue to address the problem through the weekend. :( and it took 25 min to get through to fraud first thing on Monday morning.... I was then referred to my local branch to set up new accounts. And that's where this review begins. The Santee branch was very accommodating and helpful. Sofia set things up. It was a long process, but She was very compassionate and efficient in getting things straightened out. She also brought in her manager, Richard, who was equally helpful and professional and seemed to be very knowledgable. I also dealt with him the next day, when I needed to bring in my husbands signatures, and he expedited getting me what I needed. A very good, pleasant experience given a disconcerting situation. read more

Received amazing customer service from Caterina Ferrantello at the office on Ruffin rd. I was picking up a check for my loan. She was very patient and even stayed past closing so that I left with it that day, being I needed it right away. All around a very good experience!! read more

Second attempt to open an account with them and second time I was held waiting for close to an hour. The people there seemed friendly because the bank employeeI I was waiting on to open the account with. Held a 30 minute conversation with a customer. I can't say anything negative about their service for I have yet to become a member. Though not from a lack of trying. Lol read more

Can you remimber the last time you went into a financial instatution to open an account and the management found it necessary to call risk management on you and then risk management turned you down with the comment your not a good fit! FYI, the account was for my business of 11 years. I have been a member of Cal Coast for 25 years, and they are ok for personal checking. But since they cant make up their mind if they serve businesses or not, I would not waste your time and go some where else. Perhaps they over reached! And should stick to the small time. Do you think this was because of the color of my skin? read more

This bank is good that there arent many fees or charges but their customer service is less than desirable. If you are thinking of using this institution for banking you might want to reconsider using another bank. Bad service I've belonged to this credit union over 20 years and am seriously considering changing to another bank read more

I applied for a loan 7/22. I explained I need to submit EVERYTHING now so they don't come back later when I'm out of town to ask for something causing a delay. If course took several days to decide they couldn't read a number ( which was easily able to figure out by the line above and below ) I was told they would expedite because if that delay since I was out of town. So what's the date today??? 9/26 still no Update: October 15th!! Not done yet! read more

This was a horrible experience. Cindy Burgess in the loan department was rude and flat out lied to me over the phone about emails that were sent. I have never had such horrible customer service and am surprised that she is still an employee. I am closing my account because of this experience. I also would never recommend anyone to come to this bank. If you do I would say get the introductory money and leave. read more

I am a member here and have multiple car loans as well. I was tired of my old car sonI went in here for a car loan on Saturday 6/9. I was met by a woman named De Anna. She was INCREDIBLE from start to finish. She helped me every step of the way and was very patient with me through all my questions and stuff. Highly recommend coming here and talking to these people, banking or loan wise. read more

We had a very successful encounter with an account assistant, Kayley Von Der Lieth. She assisted us with all our account needs, made sure we understood what was done, and did so in a timely manner. Her sunny disposition also contributed to our visit. Thanks, Kayley read more

Drive up ATM is often down. Yesterday did not return all my money when it had a problem processing my deposit after hours. Now I have to place a claim when offices are open tomorrow read more

Love California Coast Credit Union! Thank you to the greeters, the tellers, the management at the Santee Branch:) Many times they have gone above and beyond for us, and they are small business owner friendly, imagine that! read more

I have a car loan from California Coast Credit Union (CCCU) and my cousin who used to live in USA also have loan with them as well. Since he doesn't live here anymore, he wanted to sell his car and I wanted to purchase it. In January, I went to the CCCU branch at Santee to get information regarding the auto loan and how we can transfer his loan to me. Basically I wanted to take over whatever he owns. Ms. Liz Street (who helped me) told me that my cousin must be here physically to complete the transaction. They said it is not possible even with the power of attorney. We couldn't do it. Then last week he came to USA and we wanted to do the transfer. We went to CCCU Santee branch together, and again Ms. Liz Street helped us. However, we mentioned that he is leaving on Wednesday, so we need to sign whatever paper we need, then he can go and I can take over the loan. She gave us a list of required documents which I completed, then she asked us to do the smog test for the car. I asked "is there anything else we should bring, cuz I dont want to loose time since we don't have much". She said we are fine as soon as I bring the smog test certficate which I immediately did it and brought back the smog test certificate. Once I came from smog test, she said "we need your income proof", and I told that I get a direct deposit every 15 days from my company, but I don't have a paystub on hand, then she said "last month's bank statement is fine" , I asked twice that if the one month is enough and she confirmed. (I just wanted to make sure that there is nothing missing. I send my bank statements and she replied my email that she confirmed that she got my income proof. Then my cousin went back to LA. She told us that this process usually takes around 48 hours but if we complete all the paperworks, they are going to process our application faster, so we can do the transfer before my cousin leave. However, today (Monday), I got an email from her that "Im sorry they are asking your last 2 months income proof". I told my self "that is why I asked twice, right" but in 10 minutes I sent those 2 months proof of income. Then I got another email that "Im sorry, they dont accept bank statements". Then another email "Im sorry, your insurane document does not show the name of the company" etc.. I was like "is this a joke??" I said to stop the process and we are not going to do it. He is leaving on Wednesday.. Is this person (Ms.Liz Street) making this process first time??? What kind of bank is this that there is no "clear" requirements?? I have never ever had this kind of experince with any other bank. Even when I was buying my house, it was not this hard.. OMG! No never work with CCCU again. I am even going to move my existing car loan to somewhere else... And of course they owe me the $45 smog test certificate fee (beside the time thatI wasted) read more

I have to bank with them because my financial institution is a shared branch. I went inside to do a cash withdrawal and they refused me because my maiden name was on the account. I went there the previous week and the same teller and supervisor helping ed me but denied assistance this time. read more

I have had so many issues with this credit union in the last year it's unreal! I posted a review about a month ago, an issue that I never got sorted out. This weekend I went shopping as my mom was visiting me, and we went to to get some stuff!! I put my card in, pin in, it says approved and then the cashier looks at me and says that the computer is warning her that it's a stolen card and to take it. I showed her my state issued ID to ensure her it was not stolen, and so my mom had to pay for my things. We went to a second store, same thing happened!!! My mom had to pay everything for me, when I had enough funds in my account. Normally if there is weird activity on my account, they call me to confirm purchases or decline them (fraud department) but I did not get any call about weird account transactions. Instead you flagged my account saying my card was stolen, embarrassing me in stores all weekend, people looking at me like I'm a criminal trying to spend my own damn money! Normally I get a call to confirm or decline transactions from fraud department before flagging my account but you didn't. I'm livid because I have to spend more of my time on the phone with people who can't help me. I'm switching accounts. read more

They have these new access tellers at this branch that basically make it so that you're using an atm but still talking to a teller. Seems like a good idea but the line really starts to get backed up at times when it seems like only a few people are in the branch. There are atms outside but depending on the deposit you're making they'll put a hold on anything over 200 so bc of that I usually go inside. Other than that, the branch is clean, staff is courteous and professional and there's plenty of parking right near the entrance. read more

Everyone in this branch was very professional & courteous. Rita Zamora is THE best! I had applied online for an auto loan & was contacted by her not too long after. She walked me through the process & had me set up not too long after with an extremely great rate (the finance manager at the dealership kept the envelope I brought the check in so that he could join)! If I could give more stars for Rita alone I would! Extremely happy with them!!!! read more

These folks are awesome. They give competitive rates on loans. They remember their customers and have suggested numerous ways to help me make more money. They're always very personable and friendly. Lines at this location can get long occasionally as there are only a few people max working most days. Once you get to the window it's a very quick and efficient process though. I recommend. read more

Aside from being closed on the weekends, I absolutely love this bank. The workers are very friendly and go out of their way to help you/get to know you. They are also very reliable and I couldn't imagine being with another bank! read more

Walked up to the ATM early Saturday morning and it was out of cash. How do you not fill the machine up before the weekend?? Unacceptable.

Thank you Danny for helping this old school girl set up her online banking. Super up beat and helpful!

I have had this account for a week and I am nothing but disappointed. Not all the information was given to me and yet they want to hold me at fault for information that was not given on their end. Pretty crappy if you ask me. read more

I applied for a title loan at noon on Thursday at the Santee branch with Melissa. She submitted my application to the underwitrer who quickly approved the loan. Mike in the on-line lending department took it from there and by 2PM the funds were deposited into my brand new account! Yup, I wasn't even a member when I walked in. All of this was done in two hours. Hands down the quickest most hassle free financial transaction I have ever had! Thanks Cal Coast, I will recommend you to everyone I know. read more

Had a great experience opening an account with this CU. I came from Bank of America, where I was fed up with fees for banking with them, even though I was a loyal customer for 8 years. The process of opening an account took all of 15 minutes. Everyone that helped was friendly, honest, clear, and seemed genuinely happy to be helping me. At the time I opened my account, I also applied for a car loan to refinance my existing loan. Rita Zamora made that the smoothest process I could have ever hoped for. She was so efficient, helpful, and super personable. I was approved quickly (and for the lowest percentage rate they offer, which was awesome) and just two weeks after opening my account, my car is refinanced with a much lower payment, AND I was able to choose the date of my monthly car payment. Love that! I also have praise for their online banking, with which you can customize listed transactions with all sorts of details and notes, and "add transactions" that haven't shown up yet, so that you can be sure you know how much is in your account all the time. I look forward to doing business with CCCU for a long time to come! read more

I came here to do shared banking and had never done banking with the teller on a monitor screen before. Super easy and Richard gave the best service & was super friendly! Better service then I've ever had with a physical teller in front of me. Not a member here but will definitely always do my shared banking at this Cal Coast location! read more