A great branch. Always met with a smile and the tellers are always helpful. They are personable and…read morebusiness professional.

I dropped into this location to set up my son with a checking account. The teller said she had to…read morecheck with the banker on site that day to see if she was available. Mind you, the banker is sitting at her desk less than 6 feet away from me without a customer. The banker proceeds to tell the teller that I would have to set an appointment. Again, the banker clearly knows that I am standing a short distance away from her, but she chooses not to address me. It was weird to say the least. In my mind, the banker could have easily looked to me and said she had a previously arranged appointment and that she would gladly be able to help me at a later time. Instead, the entire exchange was off-putting and clearly displayed a lack of customer service.

This is the worst Wells Fargo I have ever been to. I'm pretty sure I already wrote them a Yelp…read morereview over a year ago, but I just had possibly the worst experience for like the 6th time. I despise that this is the closest branch to me. They are beyond dysfunctional. They have constant turn over and nobody seems to know what they are doing or cares. They do not work quickly or efficiently. I'm always in there standing in line for at least 20 min and then they slow poke around once it's my turn at the teller. A major lack of urgency. Also, they are not open regular business hours. Good luck.

Beware! Once again…read moreWFB proves that they care NOTHING about customers or customer service. 1. $7 fee to cash your own check.... Even if its a $40 check to a 7 yr old trying to learn about economics/work/taxes etc... 2. $3 fee to use the atm, but don't you dare think you will get the denominations you requested... and don't bother going into the branch... 3. Although tellers and the desk workers are polite, they are WORTHLESS without you swiping an ATM card... they are paralyzed without an account to track your movements and give them options in drag down screens... Not one time have I been in this branch and been able to get help with my product, questions, or even requests..... Sometimes, you are a customer w/o an ATM!!!! (Mortgages, investments, credit cards, etc) 4. I was charged a fee, which I paid (and was accepted) for a service... that makes me a customer! When you aren't able to do said svc, refund the fee!!!! 5. Placing a hold on payroll drawn in WFB, and this branch!!!! 6. Finally, forcing me to buy their insurance and use their impounds in mortgage services.... But then NOT paying the property taxes or premiums to my insurance co?!?!? I incurred late fees on the taxes, but was told it is my responsibility to pay the taxes... even though WFB has the impounds (fully funded btw)....

I had a great experience working with Alex Kazantsev at the Chase branch located at 2200 Sunset…read moreBlvd, Rocklin, CA. He was very professional, knowledgeable, and efficient. Alex helped me with my banking issue quickly and explained everything clearly and in an easy-to-understand way. The whole process was smooth and much easier than I expected. I really appreciate his excellent customer service, patience, and attention to detail. Thank you, Alex, for your help! I highly recommend him!

FUCK CHASE BANK!!! Big frauds and your money is NOT SAFE HERE!!!…read more Be careful banking with Chase! They have employees selling personal information and stealing identities. ! We have our accounts wiped out, over $100,000 had to fight them for over a year to recover all our money! They hold funds FOR NO REASON. Move up release dates NO EXPLANATION! They violate ALL THEIR DISCLOSURES!!!! Do not disclose or follow their own policies and when you call customer service, they will tras after you 10 times and not resolve anything, they're answer is always " We can't do anything. It's in the system, and humans cannot make any modifications.!" So basically, they hold your money hostage and NO HUMAN can do a thing about it! Stay clear. Close your accounts! DO NOT USE THIS BANK! You're better off leaving it with a stranger than with Chase, they do t know a thing about customer service! NEGATIVE ZERO STARS!!!

I've always found this branch to be rather average…read more I have always been greeted when I would walk in. The tellers were often friendly and would strike up a conversation with you. I have had a few minor issues in the past that I have had to take care of. But at the end of a very long day they were resolved. But how did they start? I feel like the people in charge of the accounts would always slip extra fees into people accounts and hope that they don't notice. Well I noticed, and it was rather annoying to fix. But I did get all of my money back. I no longer go into the building because of my new "paperless" plan. I use the ATM to make transactions. This way I do not create problems that later need to be solved.

The wait is ridiculous considering no one is waiting lol. Super slow service. I'm not banking here…read moreever if it wasn't for my dad...

Bawani (Branch Manager) was very welcoming, helpful, kind,…read moreand she has a beautiful smile. Dean (Teller) addressed all of my needs and was very kind. I'll probably be using this branch for my banking needs.

They were super in accommodating, my needs, and everyone was very friendly as well. I would highly…read morerecommend them as a bank.

Golden 1 is a great credit union. I've been a member for years. This location is convenient for…read morethose of us living in Rocklin and Roseville. The team members working here are friendly and helpful. The only drawback to this particular site is the fact that I usually end up waiting longer than I'd like to get to a service window. The extra few minutes required to wait won't keep me away; it will just keep me from rating five-stars.

Helpful, friendly staff! The line was long but moved quickly. While I was making a deposit I was…read moreinformed of different account options that have higher interest rates. My money was moved into that better account same day with no effort on my part.

Myles and his team are wonderful. Very happy with my professional dealings with the team over at…read moreFirst Bank!

I'm not sure why it's taken me so long to write this review but it's way overdue…read more I've been banking with First Bank for almost 10 years now and I have to say - this bank is EVERYTHING a bank should be. I used to bank with the big banks and all I ever was is an account number, at First Bank they actually get to know you and you them. And imagine this: you can actually call the branch and speak directly to a REAL PERSON! Unheard of these days (which I try not to do too often, after all, they are working and I don't want to abuse this). A couple of years ago someone stole my checkbook and wrote $2,000 worth of checks. I caught it at 4pm and called them. They jumped right on it and actually called the Federal Reserve clearing center and had the checks stopped. If they hadn't done this I would have lost the money (check aren't like credit cards, once they've cleared the money is gone). I've used many banks before, both for personal and for business, and this is the best bank ever. Tell Steve, the Branch Manager, or Kamal, the Operations Manager I sent you, lol.

When we first walked into the branch, it didn't look very busy, but every team member was helping a…read morecustomer, so I'm guessing that's why no one greeted us right away. Pretty soon, we were greeted and helped by a gentleman whose name I unfortunately forgot. He was super nice, friendly, and very helpful. We then walked up to the teller to cash a check and get some cash. The teller was also extremely helpful and sweet. Overall, it was a great experience! The inside of the branch was very neat and clean, and everyone we interacted with was friendly and professional.

This is a new US Bank location that just opened within last 1-2 months…read more It's right at the corner of Sunset Blvd & Pebble Creek Dr. Building is brand new and they offer a drive thru as well. Inside is nicely done and open but the concept is a little confusing. There's a few cubicles and only one teller so I'm not sure if it's a bank or Credit Union only but will find out soon. When I walked in to deposit a check in my business account the lady in the front was not friendly and was taking her time helping a customer. Got tired of waiting and went straight to the deposit machine and I was out within 1 min. Location wise I'ld give it 5 Stars Service a mediocre 2-3 stars

Wish I could give zero stars. Branch closures, terrible service where do I start. They recently…read morelocked out my account for doing a Zelle transaction and refused to unlock account till a branch visit. A small transaction to a title company is apparently fraud worthy to lock me out of my own account. Multiple phone calls and run around and forced to go to an inconvenient long line branch to say hey I'm a real person. Don't bank here!

What happened to the customer service at Golden One Credit Union? Do they not understand basic…read morecustomer service anymore? New manager perhaps? Poor training of staff or new employees? When you start with excellent customer service and team work you should always strive to stay there! Management you should train your staff each time you hire, to be kind and treat the people who trust your business with their hard earned money, kindly and with respect. You should also have more than one teller when the line is to the door, not one person stepped up to help the one teller although several people who weren't helping customers could have jumped in to help bring the line down. Do better for your customers and your employees so the morale is lifted, and the customers feel like you actually want their money in your bank!