Aireen did an amazing job helping my dad! She had to help him with several different things. She…read morewas very patient, thorough, and helpful! She made sure we did everything correctly, set us up with the best options, and made sure we got everything done that we needed to do! She was very thoughtful and didn't make us feel rushed with anything at all. She made our time and needs feel important. Things took longer than we anticipated but that was no fault of hers, we had more to do than we anticipated when we walked in. She never became impatient about our lack of knowledge and helped us every step of the way. Thanks! I hope she gets more time off to travel with her family this summer!!

I Love This Bank giving it 4 stars because sometimes the ATM Machine Doesn't work and wish it did…read moreall the time without any errors the one outside by the front doors of the lobby Other than that 1. Good Location Very Clean Inside 2. Good Staff Working 3. Helpful Staff 4. Drive Thru Is Very Nice (Although I don't use it much I have a couple times) but it is convenient 5. That's it for now I love being a customer here the list could go on but for now that's good

The lines have improved a ton. I only come here to pay my rent. Heather is always helpful and kind.read more

Absolutely horrible service. I was treated so rudely by Maurice. His condescending attitude,…read moresarcasm and heir of superiority are unnecessary and just plain mean. I've been a customer since the 90's and after my recent experience I cannot wait to transfer my money to my credit union.

I had a Business checking account at this branch and closed it, but needed to reopen it again. I…read morestarted at a branch close to my work, and was told that they could not help me at that time. I decided to contact the Monroe branch and spoke to Diego H. at that branch and he made an appt. with me, I met with him the next day and with 30 minutes he had my account re-opened, all set and was fantastic. He knew exactly what I needed, how to proceed, and had me out of there in 40 minutes (we chatted or I could have been done in 30 minutes). I was pleasantly surprised after being told by a banker at the other branch that the process would take two hours and to come back even though I had an appt there. He said he was really busy LOL. Diego was the best and I highly recommend the Monroe branch. The other two tellers there were also fantastic and very helpful.

I had an estate account that had concluded, but I was missing one piece of paper to close it, so…read moreleft it alone for nearly a year, not paying any attention to it. I check back nearly a year later and they have suddenly started charging the account a service fee, leaving me with half of my balance than when I started. I made an appointment immediately to close the account, and sort out why I had been charged monthly fees when I was told that the account wouldn't be charged fees by two tellers, I never received any notification of the fee starting, and I have several other Chase accounts, in excellent standing for years and years... so why charge me on this account? I sat down with Benjamin who disregarded all of my concerns about not being notified, or being told that it was a fee free account by other employees, or that I am a customer of chase on other accounts, and he just kept trying to make petty small talk while seeing if he could reverse any of them. "Nope couldn't do it, but maybe I can do the last month or two... There you go. I mean you want that right? I can take it back!" (I wanted to walk out I was so pissed that he joked about taking the 1/10th he was going to refund, and take it back.) He refunded me $24 of the $200+ they took in fees. Is it my job to have to advocate for myself at this bank? I should have told him to get me in touch with someone that could gets all those fees refunded. I felt so disrespected by the jokes or whatever Benjamin thought he was doing. I'm going to be cancelling my other accounts and credit cards. I don't want to be associated with this business.

Opened business account. 1/opening acct took over an hour 2/checks printed wrong 3/online access…read morewas set up wrong 4/business account eft transfers have a $5k limit (because what business spends more than $5k on vendor purchases) AND eft transfers take 4 DAYS! I could literally write a paper check, mail it and it would be received on the other side of the country faster than this bank can send wire money on the interweb... This will teach me to use a bank. Moving everything to BECU as soon as I can.

Since I already have a checking and savings account at Key Bank, I thought I w would go to them for…read morea home equity loan. What a mistake! I am dumbfounded by their inefficient service. It's been around 6 weeks and every few days I learn of a new obstacle. When one issue is resolved they start on a new one. Last week they made me increase the insurance coverage on my home. This week they say there is some real estate expert who needs to do something or other. They estimate this will take 2 days or up to one week. I honestly don't know if I should give up and start with someone else or hang in there and hope this is the last thing? It's a never ending nightmare!

So, I am about to be a former client of Bluevine Bank. What does that have to do with Coastal…read moreCommunity Bank. Plenty. Bank account services provided by Coastal Community Bank, Member FDIC. I deposit a check and get told the first time it might take 1 to 4 days to clear. Four is long, but OK, Maybe they need to establish a pattern for my deposits. I deposit a second check and now it will take SIX days according to their chat! We're in the age of everything instant and a bank wants to take SIX DAYS to clear a $250 check. Unbelievable. I called Coastal and they say it is not them doing the banking. Really? "Bank account services provided by Coastal Community Bank, Member FDIC." If it isn't, then management is completely incompetent and should NOT be running a bank, period.

So I was told today by the "manager" that I have to close my account and open a whole new account…read morerather than a simple name being removed from my account. A name mind you that I went into said branch and added to my account less than a year ago. I am then told that the bank will not process a refund nor replace the box of checks that I paid for when I first opened the account many years ago. They will not provide me with checks for the new account that they are forcing me to open because they are forcing me to close my account of many years. I then reiterated the points that the bank is going to force me to close my current account and force me to open an entirely new account because they will not just simply remove a name from my account. And the bank will not issue a new box of check nor reimburse me for the checks that I was already charged for and paid for. Rather they will give me 4 temporary counter checks with my name printed on them for the new account they are forcing me to open. The "manager" then scoffs at me over the phone and says to me "However you want to look at it" I said I am not looking at this anyway... I simply reiterated your exact words and term you presented to me. She again scoffed at me said. "We are not forcing you to do anything" I said well great then you'll be removing the name from my account and that will fix this whole issue and take care of the problem? She scoffed once more and said "NO" noticeably irritated and said "I already told you, you have to close your current account and open a new account." So I once more said then you indeed are forcing me to close my current account and forcing me to open up a new account. She says "However you want to look at it" I then said then you tell me how I should look at it other than the exact way you have presented it to me. She had nothing further to say.

I was excited for there to be a local BECU branch in Monroe! I went in tonight to withdraw small…read morebills, but learned the hard way they don't offer teller services. The closest BECU branch with a teller is in Everett or Tukwila. This is such a basic banking service, I was surprised and disappointed to learn it's not offered here, hence the low review. The staff were super friendly and kind - so nothing against the staff working there. A convenient location for other services. There is parking at the hospital or around the corner from the BECU location.

I've now been sitting in the lobby for almost half an hour, with no acknowledgment. The people who…read morework at this branch are useless.