Had the worst experience with this bank never ever will deal with them again…read more If you want to get robbed off open an account with Citizens Bank.

Do not use this bank my fiancé recently opened an account with them to have a back closer to home…read moreand we have had nothing but issues first the app never works then we deposited a 1500 dollar check from his work and they put a 7 day hold on it refuse to release any of the funds at all not even partially so when we call to speak with the branch manager they never answer you so we are going to be late on our house payment because we can't access our money because they just keep telling us it's in limbo there is nothing we can do we can't even pull it back out to take it to our other bank why would you do business like this it's ridiculous

I'm 69 yrs old and I've done business with a lot of banks and I have got to say that Woodforest…read morenational Bank in Morehead is head and. Shoulders above all of them. I love this bank!! They really make you feel like part of their family. My account got hacked into and was cleaned out.plus I was left $500.00 in overdraft. I was in panic mode and didn't know what to do. I went to the bank and talked to Alicia. She immediately went to work like it was her money that had been stolen. Two days later I went back and I was so shocked. She had got all my money back to me plus a refund for $300.00 of overdraft fees. Then she offered to educate me on programs on money management and ways to keep from getting hacked again. All this was done by a super friendly person who with a reassuring smile who said could happen to anyone. What banks do this?!!!! Every person I have met at this bank are so nice and helpful. When they are talking to you they never hurry. They have always treated me like I was their only customer. I feel like they all are my friends. I LOVE THIS BANK!!! And they in turn have a loyal customer for life. If you don't believe me just come to Woodforest national Bank in Morehead, talk to them and you will see for yourself. Tell Alicia James Creech sent you.