Opened new account. Quick, easy and professional experience. They even followed up a few days later…read moreto see if I needed anything.

I've always gone through the drive through whenever I needed to deposit or withdrawal money from…read morethe bank. Not with this branch. I am greeted by name when I walk through the door. The tellers remember things I mention when making small talk. They remember my preferences and are above all pretty great people. To be honest, I don't do complicated things when I go to the bank, I haven't applied for a loan (will update when I do this...soon) or have multiple accounts. I just simply deposit and withdrawal about once or twice a week. It's never a headache and I actually enjoy walking into the bank.

Do not use for a mortgage. Found hidden fees and they called it a mistake. Waste of time.read more

Good fees & rates. Information tech is from the punchcard era. Website and app is primitive to…read moresay the least

I found myself in quite a dilemma recently. Left my wallet at home & didn't have my debit card, a…read morecredit card or my DL. Stopped at Kremer's market to pick up a few things & discovered my situation. The cashier said she would hold my purchases while I went to secure cash. Don't know what I was thinking...the only credit card I had was a BP card & they wouldn't give cash back on a purchase. Long story not so short...pulled into my bank's branch and explained the situation. The Customer Service Rep politely asked how much cash I needed (only $20) and said he could look up my acct. by other means and help me. With my ss# and signature, I got my cash and went back to pick up my dinner items. Don't know why there are so many negative comments that float around about Fifth Third. I've never received anything but outstanding, pleasant service at each branch I've visited!

This branch specifically always goes above and beyond to ensure I get what I need. I am a student…read morestill and when I still had automatic payments come out of my account it would occasionally overdraft , well without a student account you would a acquire a fee for this. The banker I constantly work with , Todd , went above and beyond to fix this for me and ensure it wouldn't happen again. The times my card had fraudulent charges I called Todd, he fixed it right away! Went out of the country, called Todd , he put alerts on my card right away. Lost a few cards to stolen wallets, Todd had a new card in my hand in less than a week. We're on a first name basis now with how often I have questions about the way an account, a card or a service works. Truly amazing tellers here , always willing to put in the work to get to your desired outcome !

Typical Fifth Third Bank off of KY 17. Friendly staff and…read moreis open on Saturdays.