Went to a Delaware county branch and Sam is amazing. Provides excellent customer service and…read moreengages in who you are , financial goals and alternatives to you may have in place elsewhere Sam is quick to respond to email or call within same day and have an answer too. Am very pleased

It could be a really good bank if their fraud department didn't block your card for every little…read morething. I find myself calling and hanging on hold for over an hour nearly everyday to have my card unblocked. I will be changing over to my other bank this upcoming Monday because it's such a hassle and inconvenience.

Wednesday, May 19th at 12:28 pm I walk into my local…read morecommunity bank to open a business account. I'm quickly greeted and directed to the appropriate office. As I'm offered a seat, I ask can I use a lady's room. He tells me they are closed to the public due to Covid-19, but I can take off my mask.

I'm trying to payoff my HELOC with Heartland Bank. They charged me three excessive fees to do so. I…read moretalked to them questioning each fee. Late fee? I paid through automatic debit. What? Really? Yes! Payoff fee? Again, what? Yes, another fee and then they charged a mortgage payoff fee. These are ALL documented. Do not ever do business with this bank. Consumer beware. This is your warning unless you don't care about being charged excessive and unwarranted fees. Did I mention the annual fee?

So I have been a customer of Huntington bank for 28 years and the racism I just received at their…read moreBexley location is ridiculous! I went into the bank to get a form notarized and there was only one person at the counter and me sitting in the chair in the lobby.I notified the teller what I needed and he stated he sent a message to the banking who does the notary stuff. After waiting a 1/2 two white people walk in off the street and next thing I know the other banker is asking the notary to help this guy even though im sitting right in front of her office.While looking me in my face the lady banker says nothing nor asked what I was there for.Then notary guy proceeds to ask the ladythat walked in does she need help with something and takes her into his office and spends time helping her.Now mind you after I waited 1/2 hour the teller says our notary seems to be busy I'm going to call our eastland branch and see if they can help.I let their ass know I'm not going nowhere and he is going to help me I was here before any of them! Finally when I get back in his office he says,you need to stop the hostility this is my notary and I'm doing you a service and I kindly let him,no you work for Huntington whom I do business with ,your not doing me any favors as much money as I have filtered through this damn bank! Huntington National Bank those employees lack customer service skills and display of racism needs to be addressed and they need to be accountable for their actions.

Waited in drive thru for 10 mins without anyone greeting me. TERRIBLE service…read more I saw a lady get out of the drive thru line and barely walk into the branch.

I came in to check an account I wasn't sure if it was open or not. The banker came out and asked if…read moreanyone needed an banker versus a teller. I stated I did because I wasn't sure if my account was open and I needed my account number. Someone in line behind me stated they needed to open an account and the banker took her to her office. After being in line over 30 minutes I was advised the account was closed in November but I needed to schedule an appt to reopen it and the soonest was tomorrow at 11. Terrible service and that should be explained prior to standing in line because the banker took someone without an appt. The smell in the bank was also awful. Will not be reopening account due to this experience.

I came here next in line as I was waiting to be served, one of the bankers decided to say F*** me…read moreand attend to the person that was next to me when I clearly was in line first. She asked me after she asked the other woman if she needed help , so at that point you already asked her what she needed so I just let her assist her. I don't know if it's the way that I came into the bank as I got off at 7:00am so I do look a little basic but that does not give the right to just skip me in line. They need to do better because clearly I could I was here first and I tried not to be rude and sat HEY IM NEXT because then they would have labeled me as a angry black woman. But neither here nor there. They need to be more aware before someone come in here and slap the s*** out of one of them for the rudeness

Just a bank . Stop get money and keep it moving. Felt safe doing it. Not alot of cars there at the…read moretime I was there

Banker called off the same day of our appointment and never gave us notice. So we get there and the…read morereceptionist very rudly, let us know about it.

After several changes to my accounts and to the apps that Chase uses, I made the decision to close…read moremy personal accounts at Chase. Unfortunately I chose the Bexley location to close these accounts since I was working in the area and I thought I could do it over lunch. The process of working with a banker to do this was an absolute pain and took almost 40 minutes to complete. It seemed like they were more interested in trying to sell me as a client than to consider the reasons I was leaving and my mind was already made up. The process was aggravating and insulting. I was a Chase customer for a decade and for many years had good service. I have used this branch before and had few issues. I don't want to tell you not to use Chase, just make sure you know how each account can benefit you, how it can hurt you, what it is going to cost you, and how they differ. Shop around to compare different banks and the types of accounts they offer then make the best decision for you.

I'm the type of customer who does everything on the mobile app and rarely goes into the branch. But…read morewhen I do -- it's a pretty good experience. Here's what I particularly like about this location: +There's a drive through. (It is a bit awkward though since there's no window, so you're looking at a camera.) +Plenty of parking. +The ATM at the front door dispenses singles! +The few times I've had to go inside and speak to a person, they've been friendly and helpful for the most part. The only negative I can say is that sometimes this branch gets really swamped -- especially when it's understaffed.

Long-time customer…read more I find the inside is usually appropriately staffed and they are earnest in their job. They aim to please. I would call ahead if you need notary or officer service to make sure they are on staff that day. Drive thru is typical, slow, but no slower than other banks.

First went into chase to get my business account set up and was told it was too busy and to try…read moreanother day. Ended up coming into US Bank and I had the pleasure of getting George to help me set up my account. Went above and beyond spending 2 hours to make sure every detail was correct. Happy to be a new customer

Wow what a happy staff this morning! Aiden greeted us so cheerfully and Ms DP took care of us so…read morekindly. I just moved to gahanna late last year and this was my first time here. Definitely will be back for regular business.

Excellent staff, excellent customer service. They could work on upgrading the building for their…read morestaff though.

First let me say this is the 1st time I've had a need to use this type of service. I applied for a…read moreshort term loan thru their online website not knowing about the local storefronts. The online loan did not go smooth due to delays on their end, they also cut the amount I requested in half. I called them on the 3rd business day and they suggested we cancel that transaction and I go to their closest store, which was the east main location. When I walked in the blond lady greeted me immediately and asked how she could help me. I was the only customer at that time. She quickly checked the proofs I brought, fired up about 20 pages for me to sign, approved 25% more $ than the website, and had me walking out the door in less than 20 mins cash in hand. While I was signing there were several customers who came in, she knew every single one of them by name. If I owned a business and needed someone to make my customers know they made the right decision by coming to me this girl would be working beside me and getting paid what she is worth. She is certainly the best "retail" employee I have had the pleasure of doing business with in a very long time. She didn't waste a second of mine, yet didn't rush me which as a new customer I appreciated, these type loans are very expensive and I did compare rates between a few companies. This location also does car title loans. The only negative I ran into is that your payments must be made at that store and in person, no online available. I hope I don't have a need for this type of loan again but if I do and "The Blond" is still in charge I'll drive an hour to give them my business.

From the owner: Payday Loans, Installment Loans, Title Installment Loans, Check Cashing, Money Orders, Bill Pay,…read moreBank Account, Debit Cards