Came in after hours to use the atm and 1 of the 2 available wasn't able to dispense cash. Kinda…read morefrustrating especially when there is a line forming.

Customer service is rough. I've banked with Chase for over 15 years and they wouldn't cash a large…read morecheck for me... after the told me they would...After I waited 2 weeks for them to order cash... they also took 10 days to clear another check in my account.. after I called and they said they could clear.. so they held MY money for 10 days!

The Wildomar location is fantastic, and I like that there are real people with desks and not a…read moretraditional bank counter. The app is fantastic. I docked a star for the stupid Elite Checking fee, which is $6 per month. I don't really use Frontwave as a bank, more as a placeholder in case I need a loan, so I don't leave much money in my checking. Having at least $2,500 in one's checking waives the fee. I called to have the Elite Checking Account downgraded to "Everyday Checking" but after a half-hour wait the person was unable to access the computer, allegedly. I wonder why there's so much call volume? Maybe it's that sneaky upgrade and $6 a month charge? Either way, it's a good credit union overall with GREAT people at the Wildomar location, but upgrading everyone to the "Elite" checking account without asking was not a good move. They should have left me with the fee-free checking since I obviously don't use the account at all, hardly. **UPDATE** I drove to the local branch and the nice employee not only switched me to free checking, she refunded the $12 I paid unwittingly for the upgraded checking account I didn't upgrade. She said that anyone can get their money back if they show up at a branch as they can make the initial Elite Checking "promotional", post hoc. Still not glad that they upgraded my checking account but all's well that ends well, right? Thanks!

I had trouble with my new debit card that I have never used, I got redirected to the fraud…read moredepartment who couldn't even find my account in their system, then got disconnected from another person, and finally got help by Kai, everyone else who "tried helping" me with my card trouble truly sucks at their job. Thank you Kai for your help.

Want to start by Thanking Vianca! Great customer! I just I…read morespoke with her on the phone. Was very nice, pleasant, I could tell she was smiling the whole conversation! She Answered all my questions in a timely professional manner! So I decided to go and open an account. This accounts was one with my son he's about to start his first employment... the other was for me. I'm no longer happy with chase bank. So made the choice, to move on... Once I got there, the teller was nice, helpful and welcoming!! Also, thank you to Assistant Manager Ms. Rogers! She made opening our accounts easy and convenient! Really nice, very helpful, and was more than willing to answer my questions & concerns.... Thank you everyone in Altura Credit Union in Wildomar location! Keep up the great work!!! Martin L

The Wildomar branch is a "shared branch" of my credit union, First Entertainment C. U., which…read morecaterers to Movie Industry members, like me. The personnel who work at this small Altura branch are horribly rude, condescending and lazy. They refused to even look at my accounts, which have very high balances, claiming I cannot withdraw money from them, even though they are supposed to provide me with a cash withdrawal up to $5,000, per my C. U. I would never trust my money with such ignorant and lazy people. Never, ever!!!

We would like to express our deepest gratitude to Miss Niya Palm, our Murietta Branch Manager. I…read morewant to highlight her exceptional professionalism and understanding of clients' needs, her genuine attention, and her desire to understand and help. She truly helped us, not only with her knowledge but also with her angelic patience and kindness, treating us like family and resolving all our issues successfully. I recommend Colombia Bank and Miss Palm to everyone; she will handle any issue and help you perfectly. Gene & Helen Teytelman, Happy Clients.

Nice idea, but Cal Coast Credit Union isn't ideal for many business models needing flexibility.read more

So I have banked with BA for 40 years. I had safe deposit box with them over 20 years ago. I went…read moreinto the ladera branch in Socal and turned in the keys and closed the box. 20 years later they sent me a rental bill for the box and charged my checking account. 20 YEARS LATER. This issue had come up twice through the years and I thought we had resolved it. ONCE AGAIN I EXPLAINED TO BA I CLOSED THIS ACCOUNT OVER 20 YEARS AGO. I HAD MOVED OUT OF THE AREA. THEY DID NOTHING AND CHARGED ME. Needless to say we are closing all accounts with BA and not looking back!

This bank gives new meaning to "banker hours". Seriously, they're not open weekends ever, and…read morethey're only open 10 AM to 4 PM Monday through Friday. Really? some of us need to do banking after our work day. With a 10 AM start you think you could at least be open till 6 PM.

This branch is the worst in the area, they only ever have two tellers working, today I was waiting…read morein line and as I was next up to conduct my transaction a gentleman came from a cubicle with a customer and straight up cut in front of me, super rude, two people walked out after seeing this. Do better!

Line out the door. No one greets anyone walking in. Several tellers behind glass not doing anything…read more- only two are working. Three more are staring at the line get longer. Smh.

Love this Chase Bank and I'm not even a Chase Bank member. I usually go on a Saturday to deposit…read moreour rent checks once a month and the staff is super friendly, accommodating and helpful. Highly recommend if you need Chase bank you choose this location!!!

They were helpful and quick! The teller that helped me was nice and was able to assist me with what…read moreI needed.

I went in to join the credit union at this location and the employees were very all friendly and…read morehelpful. Ana Alvarez was assisting me with my application and answering questions I had about potential loans. She made it very easy to understand and what I needed. Ana walked me through all my options and was able to answer all my questions. We were able to connect a lot and I felt very comfortable and valued in our conversations. Great experience overall!

Absolutely incredible service and dedication to its members! I had my debit card hacked and went…read morein to the Murrieta branch and was helped by Ricky Green! He did an outstanding job changing my accounts and setting me up with all new accounts and cards. What a wonderful Credit Union!!

I was referred to this location from another chase. I needed to open up a new business account for…read moremy llc. They had a small wait time but I was informed of the wait and constantly checked on during the wait with updates and accommodations. I met with Carlo and he was beyond helpful. I wasn't expecting the level of service he provided. He definitely went above and beyond. I feel like I already have a solid partner in my corner for my new small business. I highly recommend chase business bank and would recommend working with Carlo. Thank you Carlo and chase for a great experience!

Trash experience do not recommend this location. They need to be shut down. A lot of the workers…read moreare scammers also not the first time or the second time I've heard that.