Came in after hours to use the atm and 1 of the 2 available wasn't able to dispense cash. Kinda…read morefrustrating especially when there is a line forming.

Horrible customer service and care, I walked in with my son to open a account and was left waiting…read morefor over 20 minutes sitting just for someone to come up to us and ask why where here we tell them we are here to open a account and the lady walked away for another 30 minutes. My son and I ended up leaving and going to a different branch DO NOT COME HERE!

The Wildomar location is fantastic, and I like that there are real people with desks and not a…read moretraditional bank counter. The app is fantastic. I docked a star for the stupid Elite Checking fee, which is $6 per month. I don't really use Frontwave as a bank, more as a placeholder in case I need a loan, so I don't leave much money in my checking. Having at least $2,500 in one's checking waives the fee. I called to have the Elite Checking Account downgraded to "Everyday Checking" but after a half-hour wait the person was unable to access the computer, allegedly. I wonder why there's so much call volume? Maybe it's that sneaky upgrade and $6 a month charge? Either way, it's a good credit union overall with GREAT people at the Wildomar location, but upgrading everyone to the "Elite" checking account without asking was not a good move. They should have left me with the fee-free checking since I obviously don't use the account at all, hardly. **UPDATE** I drove to the local branch and the nice employee not only switched me to free checking, she refunded the $12 I paid unwittingly for the upgraded checking account I didn't upgrade. She said that anyone can get their money back if they show up at a branch as they can make the initial Elite Checking "promotional", post hoc. Still not glad that they upgraded my checking account but all's well that ends well, right? Thanks!

I had trouble with my new debit card that I have never used, I got redirected to the fraud…read moredepartment who couldn't even find my account in their system, then got disconnected from another person, and finally got help by Kai, everyone else who "tried helping" me with my card trouble truly sucks at their job. Thank you Kai for your help.

We would like to express our deepest gratitude to Miss Niya Palm, our Murietta Branch Manager. I…read morewant to highlight her exceptional professionalism and understanding of clients' needs, her genuine attention, and her desire to understand and help. She truly helped us, not only with her knowledge but also with her angelic patience and kindness, treating us like family and resolving all our issues successfully. I recommend Colombia Bank and Miss Palm to everyone; she will handle any issue and help you perfectly. Gene & Helen Teytelman, Happy Clients.

Nice idea, but Cal Coast Credit Union isn't ideal for many business models needing flexibility.read more

I was able to withdraw money from the ATM machine and late r got change for smaller bills by the…read moreteller with no problems or hesitation. I received excellent customer service.

I went into the Wildomar branch to open a savings account with $20k----Kim Madrid said she didnt…read morehave the time that day as it was 4pm and only 2 of them there to assist customers. I did notice that the person after me that she decided to help was still at her station as i was leaving after i'd spent 30 mins shopping. Guess she gives preference to men over women.

I personally wish I cared to know the representatives name that look so unkempt with a…read moreunprofessional demeanor. On 8/14, I went in to the branch for a counter deposit and she was occupied in discussion with her manger and the other helper and was dismissive and disengaged in service. She has the helper at second window. I always thought that besides being professional, looking the part at work was a requirement. I plan on closing accounts here banking elsewhere.

So I have banked with BA for 40 years. I had safe deposit box with them over 20 years ago. I went…read moreinto the ladera branch in Socal and turned in the keys and closed the box. 20 years later they sent me a rental bill for the box and charged my checking account. 20 YEARS LATER. This issue had come up twice through the years and I thought we had resolved it. ONCE AGAIN I EXPLAINED TO BA I CLOSED THIS ACCOUNT OVER 20 YEARS AGO. I HAD MOVED OUT OF THE AREA. THEY DID NOTHING AND CHARGED ME. Needless to say we are closing all accounts with BA and not looking back!

This branch is the worst in the area, they only ever have two tellers working, today I was waiting…read morein line and as I was next up to conduct my transaction a gentleman came from a cubicle with a customer and straight up cut in front of me, super rude, two people walked out after seeing this. Do better!

Line out the door. No one greets anyone walking in. Several tellers behind glass not doing anything…read more- only two are working. Three more are staring at the line get longer. Smh.

Love this Chase Bank and I'm not even a Chase Bank member. I usually go on a Saturday to deposit…read moreour rent checks once a month and the staff is super friendly, accommodating and helpful. Highly recommend if you need Chase bank you choose this location!!!

They were helpful and quick! The teller that helped me was nice and was able to assist me with what…read moreI needed.

Absolutely incredible service and dedication to its members! I had my debit card hacked and went…read morein to the Murrieta branch and was helped by Ricky Green! He did an outstanding job changing my accounts and setting me up with all new accounts and cards. What a wonderful Credit Union!!

I went in to join the credit union at this location and the employees were very all friendly and…read morehelpful. Ana Alvarez was assisting me with my application and answering questions I had about potential loans. She made it very easy to understand and what I needed. Ana walked me through all my options and was able to answer all my questions. We were able to connect a lot and I felt very comfortable and valued in our conversations. Great experience overall!

Hands down the best chase location I have ever gone to. They have a lot of staff for all needs…read moreincluding private client, JP Morgan, etc. in particular the tellers especially Destinee were incredibly accommodating and helpful and truly went above and beyond for me. I'm not from this area, but if I was, id definitely drive out of my way to bank at this branch because of how helpful and kind the staff is.

I LOVE, LOVE this bank…read more When you walk in you are always greeted. I've never visited where that was not the case. That's important in our society. A smile takes so little effort and does so much. YEARS ago now, I went into this bank to create a savings account. I was greeted by Geoff. He was sooo nice! He helped me set things up and I was on my way. At the time I had all funds held by Citibank. Ohh Citi! Yuk! Don't even get me started. Well, must share a bit...The closest Citi brick and mortar is Hemit..HEMIT! So if you need more than an ATM that's where you have to go. Anyway, my list is long on complaints about Citi. All I can say is RUN AWAY and GO STRAIGHT TO THIS CHASE! So... with all my problems with Citi, I remembered Geoff. I remembered years before how helpful he was. I then called him and expressed just one of my plights with Citi. GEOFF TO THE RESCUE! He introduced me to FELIX. Let me tell you, if you need help with an IRA? FELIX IS THE MAN! Patience and kindness are his middles names. Citibank did not want to release my funds and it took 4 MONTHS to actually get it transferred over. You might think I'm kidding. I am not. Good thing I had FELIX to help me. He took care of it! All this reminds me... I've got to make an appointment with GEOFF. I need to get every last Citi account switched over to Chase. .