The employees totally humiliated me when I buy the accessories talking down to me making me feel…read more me pay 1200 for an iPhone 15 when in 12 hours I could've turned in any phone any condition and got a free iPhone 16 Don't do it I wouldn't go. There would be my advice, but my opinion is not really worth much.

The first time I came for help with my phone, the guy was very helpful and friendly. The 2nd time…read morethat I needed help, the guy seemed to not listen to what I had said and said I needed a phone replacement and that a new one phone wouldn't be covered because he assumed it was wet since it was raining outside; when in fact, the phone never got wet in the first place. I had an idea of what was wrong with my phone after reading about it online and the guy at the store acted like he didn't believe what I was saying like I was stupid and told me that wasn't the problem. Pretty much he said that my phone couldn't be fixed and left me even more confused than before. Later that night the phone started working again and I'm so glad that I didn't pay the deductible to get another phone from insurance. Since this is not a cooperate Verizon, I'm not sure that they are fully informed about how phones work. If I ever have a problem again I will go to a cooperate store vs this one. So disappointed even though they carry the Verizon logo, the service is far from the typical outstanding service I have received at a cooperate store.

My elderly husband was treated so well while he spent most of the day at Epic Zellphone as they…read moreworked on his iPhone. They went above and beyond to assist him. We are both grateful for the kindness he was shown and highly recommend them!

Very nice guys! Will go back as it's amazing how they can fix a phone and will do anything to help.read more

I can't say enough good things about this place! Daniel is so friendly and kind. He totally hooked…read moreme up with an iPad. Product worked beautifully and the pricing is really really great! I definitely plan to shop here again.

From the owner: Customer service is our number one priority…read more We offer quality tested A-stock used and new cell phones. Get a quote if you would like to sell your phone. Prepaid cellular service that’s supports all major networks. Come bring your own Verizon/T-Mobile/AT&T phone and save money. Don’t have good service or coverage with Boost Mobile or Cricket? We have better options for you! We also offer iPhone repairs and other cellular devices.

Fast, repair work, at a reasonable price. Very professional. An hour to fix a completely shattered…read moreiPhone screen. I will definitely go back if the need arises. But they also sell phones and do other repair work, so hopefully it won't be another screen.

From the owner: Cell Phone Repair, Tablets Repair, Laptop Repair, Cell Phone Unlocking, Sales, Accessories, Talk,…read moreText, Data Multi-Carrier New Phone Plan Activation & Bill Payments. Huge selection of of Unlocked Phones. Serving Greensboro, Burlington, High Point, Winston Salem and the Triad area.

I am disappointed with this store. Although the lady was very nice when in the store, the customer…read moreservice over the phone is horrible. I bought a new phone today and I had just called and had asked about my phone bill being extremely high, which it shouldn't have been (also traded in my phone but it did not take any money off even tho she said i got $200 off). When i was on the phone i had talked to a guy who then put me on hold for over an hour not to mention them just hanging up on me without any communication. This is ridiculous and needs to be fixed. Sharon was the lady i had visited today.

Fantastic customer service....when they are up selling you a new phone…read more Very poor customer service if you have a question or need help with anything. My representative was SHARON MONTGOMERY. She was fantastic in helping me get a new phone. À la a commission based transaction. No response or even a text back when I had a question about my new phone. After seeing this review, SHARON got back to me. She apologized for the lack of communication. Then, she help me with my problem in the same professional manner in which she had initially done. My faith in humanity is restored. Lol Well done Sharon! Well done Verizon!

I visited a Cricket store in Winston-Salem, NC to see about a car charger, as I was traveling…read morethrough. The car charger was not suitable so I quickly sought to return item with receipt to Greensboro store location within 3 days of purchase. At time of purchase, there are no indicators that if items are purchased from one corporate identity that the return can only occur at that same ownership places of operation, for which, THE EMPLOYEES COULD NOT PROPERLY TELL ME, including the manager of the Battleground location. I was directed to Summit Ave location of Cricket, and guess what, they refuse to accept return of a $20.99 car charger after I was instructed by Crickets own employees, although be it under "separate corporate ownership." I return to store of purchase in Winston-Salem and guess what, they refuse to accept return as Julie then said it had to be returned same day in spite of my inability to do due to work travel. Cricket has the worse service as no one accepts responsibility for providing their customer wrong information even as it comes from their own management team. I can accept company policy when clear and explicit prior to purchase. 3 different stores and all shared different information. Correct information should always be the corporate standard! Because Cricket does not facilitate this level of standards, I would Highly Recommend that You do not purchase any accessories, devices, and or plan services from Cricket unless you do not need or desire to have good or accurate information provided to you or your family.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Greensboro store today.