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    U.S. Customs and Border Protection

    2.9 (18 reviews)

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    The nondescript waiting area to get a US interview for Global and NEXUS cards. It's after the doors, on the right, after clearing customs.
    Mary T.

    My review is twofold: - Clearing U.S. customs in general - Talking to a U.S. customs agent to get my NEXUS card I travel fairly frequently to the States. My experience at U.S. Customs and Border Protection has always been smooth. I've never had any issues talking to a U.S. agent and clearing customs. I tend to spend maybe a minute or two, at most, before I clear the area. It's the wait to talk to a U.S. agent that can be time-consuming, depending on when you fly out. I find that it's worse when you have an early flight out. I tend to be there at around 11 am for an afternoon flight and the lineup is minimal. This review also deals with my recent experience getting a NEXUS card at Toronto Pearson International Airport (YYZ). I applied online for a NEXUS card in January. I got a conditional approval in late September. Yay! The next step in the process is the interview stage. You have two choices as a Canadian: - Drive over the border and have your interview at a U.S. border and customs location - Hit an airport, like YYZ, and do two interviews with a Canadian border agent, followed by a U.S. border agent I had already completed the first part. To complete the U.S. interview, you need to be on a flight heading to the States. You talk to a customs agent at pre-clearance and indicate that you are here to complete the U.S. interview process. After you clear customs, you walk through the doors and there's a nondescript area with chairs. I actually had to ask the Air Canada agent where the area was to wait for a U.S. border agent. There was no signage or what to do. I took a number from the ticket dispenser. I was with a woman who needed to get her Global Entry interview done. She didn't even notice the ticket dispenser until the U.S. agent finally came and we were trying to figure out sequencing. I will say that the U.S. part of this interview was a bit confusing here. The Canadian border agent prepared me well for the U.S. interview. This woman and I walked into a room together. She got one agent. I got another one who was equally as friendly as his Canadian counterpart that I got. I presented my passport. He asked me one question, which was why I wanted a NEXUS card. I explained that I see Minnesota Wild games often. It was nice to talk to a hockey enthusiast. "They're in pre-season, right?" he asked me. "Yes," I said, wearing a Wild t-shirt. I got my fingerprints done. Both hands. The process was easy where there's a reader. It lets you know whether your finger placement is good or if you need to change your finger position on the scanner. I got a two-page printout on how to use your NEXUS card. The agent let me know that my card would be mailed to me and confirmed my mailing address. I thanked him and left. Another agent asked me the weirdest question as I walked by. I didn't get his internal lingo. The agent that I dealt with said that I was fine. I gave this agent feedback that I didn't understand his question and walked out. I ended up in a spot just before going down the escalator to the gates. This process lasted maybe ten minutes at the most. The waiting time was longer than the actual interview itself. I used my NEXUS card for the first time two weeks ago. There's a lane for NEXUS card holders behind the Air Canada and United Airlines check-in area when you are heading stateside. When you arrive at YYZ, the NEXUS lane is on the left. You scan your card, get your photo taken, get a printout, and then head to talk to an agent. Cool things about the NEXUS lanes: - You don't need to take your shoes off at security - You have your face scanned at a kiosk before you speak to customs It was the best $50 spent on a five-year NEXUS card. It took me a minute to clear security and eight minutes to clear customs heading stateside. I highly recommend getting a NEXUS card, and save time at security and customs. (413)

    Toronto Pearson International Airport
    Les R.

    Great experience and no stress at all. You are able to clear customs before arrival to the USA which made it so easy. We had a direct flight to Columbus and when we landed we were good to go. The Toronto Pearson Airport security lines took the most time out of anything. Helpful hint there is make sure your travel liquids are in the bag they hand out so you don't get additional screening. Once at Customs it's only a few mins through that line. US Customs & Border Protection (US CBP) - More info at http://www.torontopearson.com/ *Under Departures, then US Customs

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    NEXUS and Canada Border Services Agency - Entrance. For getting your passport details updated, just walk and sign in. No appointment is needed.

    NEXUS and Canada Border Services Agency

    3.8(32 reviews)
    0.4 km

    I normally don't have any issues clearing Canadian border services. The wait to clear this area…read morebefore fetching your luggage after you land can be long, depending on how many flights arrive when yours does. I travel to the States often. I felt that it was time to get a NEXUS card. I applied for a NEXUS card in early January. In late September, I got a letter in the mail confirming that I had a conditional approval for the card. I needed to set up an interview before getting full approval. As a Canadian, you have two options for your interview: - Drive over the border to have a U.S. border security interview - Have one at a major Canadian airport, and go through Canadian and American border security interviews Years ago, I did the former option to get my TN work visa before moving to Minnesota. I got a dud of a U.S. border services agent who was not communicative until I asked him what was wrong. He looked at my undergraduate transcript and thought it was a two-year degree. You need a four-year degree as a prerequisite. I had to flip the page and do the year math for him because he was incompetent. I chose to do two NEXUS interviews. I'm glad that I did. Although the instructions for the Canadian interview weren't terribly clear, I brought the following items with me: - My printed appointment confirmation - My Canadian passport - My Ontario driver's licence - A printed copy of a bill statement I work by the airport, so I scheduled my interview online to be after work on a Wednesday. I parked in the short-term parking lot at YYZ (a maximum of three hours to park there) and headed to Terminal 1. The NEXUS Enrollment Centre is located in Terminal 1, departures level, between gate B and the police station. It was easy to locate. There was staffer speaking to a family. Once he was done, he greeted me. He asked if I had an interview. I did. He was great and said that I could sign in. I walked in and signed in. You sign in with your name, whether you have an interview, and the time of your scheduled appointment. After I was done, the nicest Canadian border agent showed me the way to counter 1. I tend to not read up on reviews. Sadly, I did for this process because there weren't a lot of details. There were many folks who said that their experiences were poor. Mine was the exact opposite. I had no problem talking to the most helpful, friendly Canadian agent. I presented my passport and my bill statement. He checked my information against my application. There were a handful of questions that I answered, from whether I was always a Canadian citizen, to whether I had any criminal offences. After that, he provided next steps for my U.S. interview, as well as how to use my Nexus card. I learned a lot from this man, including the following: - At YYZ, you must present your passport for identification. You use your NEXUS card only through the NEXUS lane. - If you are driving over the border to the U.S., you Nexus card is good enough for identification. - If you are driving in your car with other folks going over the border, everyone in your car must have a NEXUS card to use the NEXUS lane. Otherwise, you have to use a regular lane. - If your get a new passport, you need to stop by this centre to get your new passport linked to your NEXUS card. He was great answering my questions. With the third point, if you do mess up, you have to pay a fine and talk with border security. He updated my application. He said that I was ready to do my U.S. interview. I thanked him and said that he made a rather confusing process easy. He thanked me and agreed that it isn't the clearest process to follow. I got a leaflet for reference as I happily left the area. My Canadian interview lasted maybe fifteen minutes. It was great with the right agent. I christened my NEXUS card a couple of weeks ago. There's a lane for NEXUS card holders behind the Air Canada and United Airlines check-in area when you are heading stateside. When you arrive at YYZ, the NEXUS lane is on the left. You scan your card, get your photo taken, get a printout, and then head to talk to an agent. Cool things about the NEXUS lanes: - You don't need to take your shoes off at security - You have your face scanned at a kiosk before you speak to customs It took me one minute to clear Canadian customs before heading to baggage claim. It's like a VIP card. It is worth shelling out $50 for a NEXUS card. It gives you five years of fast-tracking security and customs, and getting on with life. (412)

    This review is for Nexus application only. The system is…read morewrong, at least for Americans Step 1. Apply on line and get approval Step 2. Canadian interview Step 3. American interview I was approved in early 2022 and then all interview processes were shut down. Then they opened up. There is an option to do online interviews. But there isn't. When you get to the calendar to choose a date, no time slot on any day is available right the way through 2026. The Canadian interview can take place at an airport during working hours only, M-F. So book your flight accordingly. I didn't, so I then made an appointment and went back to Pearson International Airport in Toronto on another day. Interview went well and I was approved. Now I need to be interviewed by US authorities in Toronto, on my way out. You go past US immigration entry port and wait at the Nexus office. Grab a ticket. Turns out the interview man is working at an immigration booth, and will not step away until it's less busy. Wait..what? So I waited for an hour with no sign of the long line of people diminishing. I also had a flight to catch. What kind of system is this? I give up. No Nexus for me. I would expect a higher standard from US customs and immigration.

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    NEXUS and Canada Border Services Agency - Entrance

    Entrance

    NEXUS and Canada Border Services Agency - A staffer is there to answer questions and help you check in. So great!

    A staffer is there to answer questions and help you check in. So great!

    NEXUS and Canada Border Services Agency

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    Service Ontario

    Service Ontario

    1.8(13 reviews)
    9.3 kmEtobicoke

    Unlike another branch where I wasted a lot of time and left with no results, this location provided…read morefast and professional service. Within 10 minutes, I walked out with my Health Card successfully renewed. From what I understand, the wait time can vary depending on luck, but the service itself was outstanding. I'm completely satisfied and highly recommend this branch!

    Islington Bloor office is very close to my home, 5 min walk in distance , so I went there around…read more3:30 pm, thinking it was enough time to finish renewing my health card and driver's license until the office will be closed. I was the seventh in the line up outside the office, while inside was full of people. After some time waiting we were noticed that there was no chance to go in, because people that were inside should be finished first and there was no chance for the others to wait. While waiting outside I realized that people inside had along time waiting there. A lot of other people came after myself waiting and hoping that they will be called in. I understand that there are some days, or some moments of the day that might be busy with customers, but what I realized was that most of the time the customer service reps were staying inside in the office, and just a few counters were with cust. reps. There were moments all counter desks were empty and I realized ZERO EFFICIENCY OF CUST. SERV. REPS working there. I had enough time to see how many people were coming out from inside and how often. It was terrible to realize and compare the rithm, eficency and time consuming work in a private company with what I saw in goverment offices' emplyees on the other side. And to think we pay taxes to have those cust serv reps paid!!!!! TERRIBLE!! Around 5PM I left the same line up outside, and had a chance to go to two other offices the other day. One in Cloverdale where was not that busy with people, but what I realized there was what I was expecting and hoping: A very good customer service and a 100% efficiency. I was out within 10 min and all went smooth and nice. To the customers like me: Abandon Islington and Bloor office, it is just a waste of your precious time. Go the Cloverdale or in Kipling and Queensway, you will be happy with efficient and so less time consuming service. Giving a star to them just because there was no way to post this review without a star.

    Parking Tag Operations - Metro Hall

    Parking Tag Operations

    2.3(4 reviews)
    8.8 km

    Want to fight a parking ticket? Here's what you need to do: head to Metro Hall located on John…read moreStreet just south of King. Go up two sets of escalators and follow the signs for Parking Tag Operations. If you stumble upon a collection of sad-looking people holding slips of paper morosely watching a board announce numbers, you're in the right place. You will need your parking ticket so be sure to bring it along. There will be a narrow form to fill out with your name and vitals. This is your Notice of Intention to Appear in court to dispute the charges on your ticket. If you are filing on behalf of someone else, you are considered an Agent and will have to put down your information as well. You might also be asked to wear dark sunglasses and a trench-coat. Once you have finished your paperwork, grab a number, a seat, and something to read, and get your wait on. In the middle of the day the wait times are negligible, so go then if you can. The service is as to be expected: surly, passive-aggressive and generally day-ruining. Don't let it get to you; just remember that there is a circle in Hell reserved just for city bureaucrats. After stamping your paperwork, you'll be given a slip and notified that someday in the far ahead future you may be summoned to court. Until then you may collect interest on the amount of your fine, and let the wheels of justice turn, however slowly. Obligatory Title Pun: TAG, you're it. Menu Readability: "Now calling miserable sod #137." Need to mention: Finish the paperwork first, THEN grab a number. Seriously, they are bitches about this. What this place teaches me about myself: I'm so glad I don't own a vehicle in this city.

    How can the City of Toronto be in debt? I've paid out at least $100 per month since I arrived here…read moredue to these ridiculous and impossible to understand street signs. http://img220.imageshack.us/img220/8443/park1w.jpg Got a $30 ticket here last night. I parked my car and walked up here to get a better look. Every other sign I've seen in these residential areas (Near 600 Bloor W) says "No Parking Without a Permit from 12:01am-7:00am). This one is identical however instead of 7AM it's 7PM! You can see that it used to say AM. http://img152.imageshack.us/img152/9473/park2a.jpg This was a week ago. Notice that the top sign says "No Parking Snow Route" WTF does that mean? When can you park there? What if it's not snowing? These people are getting fines by deliberately obfuscating things. I'm incredibly careful and I STILL get loads parking tickets. Once a fire hydrant was partially hidden by a snow bank as well as some trash cans. That was $100 down the tubes. DO NOT WANT

    Service Ontario

    Service Ontario

    4.0(2 reviews)
    8.4 km

    I went to this location with my family of 4 to create the health cards. It was a weekday so wasn't…read morea long wait, I have heard the lines can be crazy long. We were helped by gentleman Jeremiah, he is the sweetest person. Our documents were missing some info, he looked through them all and identified what was missing. He was very patient and helpful.

    I've visited a few Service Ontario's over the years. They seem to provide the same overall quality…read moreof customer service and experience. This location provides more than your basic license, sticker and health card renewal. I saw something about micro-imaging and land permits...not entirely sure though what those mean. The plaza that it is located in has ample parking. There is a Starbucks and wonderful little breakfast dinner that I go to (Good Egg Dinning- I have a review for them as well) This location, the employees tend to move a little slower than the rest I've been to. I arrived around 10:05AM and didn't leave till 11:30AM. I observed many employees leaving their stations and returning with supplies, which lead me to wonder why supplies were not topped up prior to the commencement of the day. The following is a big...and I mean BIG pet peeve of mine. Customers...PLEASE for the love of all that is mighty ***FILL OUT YOUR FORMS PRIOR TO ARRIVING!*** You are slowing down the process of other customers waiting. Other than that, the location was clean and tidy. I was also pleased to be greeted in both English and French.

    Graffitti's

    Graffitti's

    1.7(6 reviews)
    2.1 kmEtobicoke

    Graffitti's is a restaurant located in the Quality Inn, for years Graffitti's offered a coupon in…read morethe entertainment book and finally had the opportunity to check the place out... It is definitely a interesting place to see, or try for that matter. Half restaurant, half bar and half possibly continental breakfast for the hotel judging by the random juice machine in the middle of the floor. It seem to host all the hotel stayers, and drinkers. The service was slow but I would like my food to be cooked. We ordered the veal and chicken parmigiana to try them both since we basically had a buy one, get one free entree coupon. While we were seated for a period of time, a bus boy who was behind us cleaning up after the group who left asked us how we enjoyed our meal. When we told him that our order had not arrived yet he was shocked and then our waitress came over and it said it was almost ready. The food looked acceptable, I wasn't expecting the best veal or chicken parm of my life but it was surprisingly good. The chicken was a nice juicy piece and the veal was tender. If you happen to have a coupon in the entertainment book I would use it to check this place out. I don't know when I will be going back though because it is a little out of the way for me, but if I'm in the area I will defiantly remember Graffiti's.

    I was very disappointed in the menu. It had really been scaled back since last year. App's are…read moregood, but my steak was lousy! It looked like one of those vacuum packed steaks The service was slow. I wouldn't go back. There are plenty of other restaurants in the same area that serve better quality food.

    Photos
    Graffitti's
    Graffitti's
    Graffitti's - This is the French Onion soup, very bad.

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    This is the French Onion soup, very bad.

    U.S. Customs and Border Protection - publicservicesgovt - Updated July 2026

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