A very different experience. The staff is super friendly and helpful. It's a small space but not…read moreusually crowded. Quick and easy!

Not helpful or genuine whatsoever. I'd rather drive 30 miles than go here. I did not receive the…read morehelp I needed at all.

Definitely don't buy prepaid stamps. You can use the kiosk but you need to have the package ready…read more I was not able to buy a flat rate stamp in the machine and the agent only had singles so I had to buy a bunch of them to use on the envelope and also get a separate tracking sticker. Not very convenient but the staff was helpful and I got it done. Plenty of parking. No sliding doors and hard to go in with a walker or wheelchair. It's also narrow in the main lobby area and the waiting island is also thick so i I recommend walking without one or using the kiosk. I give 5 stars because of service but I would give 4 stars for the accessibility and availability issues.

STOLEN PACKAGE. THIS IS A CRIMINAL POST OFFICE WITH CRIMINAL DRIVERS. A package sent with signature…read moreconfirmation and insurance from Langley WA and marked as RECEIVED by Burlington NC P.O. 2 weeks ago has never made it to the recipient!!! A personal visit to the P.O. by the recipient was met with stonewalling. No explanation given. 10 days passed. Package has not been found. By their own data it had reached their office successfully, but not the recipient. The sender asked their local P.O. staff, with whom many packages have been sent, if they had heard of such a thing? They were skeptical and said it was NOT normal, they guessed the package had perhaps fallen down the side of the driver's seat? And to submit a missing package report and to phone the Burlington P.O. Report was submitted. Calls were made from sender, during which they said they didn't know where package was, promises were made by Burlington P.O. for a call back which never came. Today, Monday September 29 several calls from sender only received a busy signal. The package was lost or stolen by Burlington P.O., or their staff driver, and they are reluctant to admit it. Sender is now filing an insurance claim. The Post Office should either admit they lost it and initiate a lost ticket which would enable the sender to claim insurance, or they should deliver the package to recipient. Very poor service, possibly criminal. Other reviews on Chamber of Commerce attest to the same behavior over the years. This should be reported. Sender BEWARE!!!

I made an appointment online for the passport services here for my boyfriend and I since many (if…read morenot all) of the Post Offices in the Triangle were totally booked for 30 days out. We were already in Greensboro for the weekend so driving to downtown High Point wasn't too far out of the way. We just needed an appointment ASAP for an upcoming trip out of the country! The confirmation email I received after scheduling our appointment online asked for us to arrive 10 minutes early, and I can see why because at 2:30 PM they were really busy! This post office has a sign up on the wall asking for a limit of 4 people to be inside at a time, which people were clearly not following, but there was no one in the separate room for the passports, so it was fine for us... At least everyone was wearing a mask! The woman helping us get our applications in order was very friendly, helpful, and made great small talk while we were there. My appointment for 2 adults was scheduled from 2:30 - 3:00 but we got everything taken care of, including photo (and a retake or two), and were out of there within 15 minutes! I was pretty impressed. On our way out, we did encounter someone asking us for a dollar, which is always a little uncomfortable, but other than that, the passport service here was 5 stars from me.

You get excellent service at the Broadway post office! Everyone who works here is so pleasant and…read morethey take the time to give you all the help that you need! It is seldom super busy so it makes a great place to go to get your things mailed quickly! You get excellent service at the Broadway post office! Everyone who works here is so pleasant and they take the time to give you all the help that you need! It is seldom super busy so it makes a great place to go to get your things mailed quickly!

Broadway post office is the best place to get your passport!!! So helpful and knowledgeable!read more

Don't go here if you're in a hurry. It's a small community and there's too much chit chat between…read moreclerks and customers.

There was a brilliant male employee here who recently got promoted to another branch, but I didn't…read morefind him offensive at all like the other review. In fact, I thought he was a breath of fresh air & I miss him terribly! He was like a stand-up comedian, he added so much life & spirit to this little gem of a place, and he knew all the older regulars by name and they adored him as well. And yes the mail does run a little late in my apt complex too, but both mail carriers went ABOVE & BEYOND the past year to get my mail to me in spite of a hiccup with my forwarding order from Charlotte. I love the extremely personalized service from each & every employee here, and am grateful to live in the area served by this staff.

This post office was marked permanently closed on the Waze App, but I confirmed it is open and…read morefully operating today. The office is bustling, but the professionals working there work efficiently and with kind demeanors. Although there was a wait due to the steady flow of customers, I was glad to wait in such an orderly fashion. The lone Postal Worker, Monica, handled herself like a seasoned pro and got customers through swiftly. When a co-worker joined her, things went even more smoothly, and I got back in line to ask another question to save myself the time and frustration of agonizing through Google search for the answer. I'm glad I did. Monica answered my question and gave me the materials I could use to prepare for my next trip to the USPS and make things even more effortless AND less costly. I've always been a fan of the Postal Workers Union. Like many of our "blue-collar" workers, I feel that postal workers are undervalued and underpaid. They provide invaluable services, usually with a smile. I am most GRATEFUL for my local postal work and for this post office.

I had an extremely unacceptable experience at this USPS location while trying to verify my identity…read morefor a Change of Address request. After being instructed through the USPS online system to verify in person, I followed every step exactly as directed. I brought my barcode, a valid primary ID, and a voter registration card, which is clearly listed by USPS as an acceptable form of secondary ID. From the moment I walked in, the clerk was rude and dismissive. She barely made eye contact, gave me clipped commands like "I need your ID" and "I need the barcode," and made no effort to assist or engage. I had to awkwardly reach across the counter while she sat still. She complained about glare on her screen and then delayed the process by questioning my voter registration card. First she claimed it was expired, then she said "we do not do those up north." She called over a coworker who clearly did not even know what kind of document was being discussed and confused voter registration with vehicle registration. Both employees showed a clear lack of understanding of USPS policy. When I offered to provide a utility bill instead, which is also an acceptable form of secondary ID per USPS, she told me "we do not do those" either. At that point it was clear she was just making excuses rather than following actual USPS guidelines. After stalling and checking with someone in the back, she finally scanned the barcode and completed the process. But even then, she did not confirm anything or give me a receipt. When I asked if it was done, she brushed me off by saying "they probs just gonna send you sum in the mail," giving me no clear confirmation at all. Only after I asked again did she finally acknowledge the process had been completed. This was a simple, routine service that should have taken five minutes. Instead, I was treated with indifference, hit with misinformation, and left unsure if anything had even been processed until I pushed for confirmation. I followed every instruction from USPS to the letter and was still nearly turned away because your staff do not understand your own policies. This kind of experience is unacceptable from any public-facing service, let alone a federal agency responsible for mail and identity verification.

The mismanagement of this USPS needs to be addressed immediately. I had to pay over $100 in stop…read morepayment for checks mailed out and delayed being delivered via this location... was told they have staff issues

If you can, avoid this post office. Workers are VERY unfriendly and not helpful at all. Very rude…read more I'll go out of my way to go to lemon springs where they help with kindess.

I am grateful to have this post office so close to my neighborhood off 15/501. The staff always…read moregives good service.

This is not actually a Post Office. It's a licensed retailer but they can't do full services. So…read morethey sell stamps and can send mail.

I really like this post office, as it's usually never overly crowded and easy to get in and out of…read morequickly. The larger post office in Lexington is nice but always quite crowded if you're in a hurry and the parking is situated oddly there. Anyways, as I mentioned this is a smaller post office but they still offer the conveniences you would find at the main branch. Welcome is located between Lexington and Arcadia. So I find it really convenient to drop off packages for my business before going through Arcadia to get to Winston. The employees are usually friendly and helpful to answer any questions. They have a large table in the foyer which is handy if you're needing to pack things in boxes while you're there.