The mismanagement of this USPS needs to be addressed immediately. I had to pay over $100 in stop payment for checks mailed out and delayed being delivered via this location... was told they have staff issues read more

If you can, avoid this post office. Workers are VERY unfriendly and not helpful at all. Very rude. I'll go out of my way to go to lemon springs where they help with kindess. read more

Been without mail delivery for three days going on four. No explanation from USPS except to say 12 persons called out so a shortage of carriers. That sincerely sounds like some kind of management issue or the need to discipline/discharge some dead wood. All I know is that the USPS is not discharging the service they are supposed to deliver. read more

The clerks are super nice! Arnell and Herman always go above the call of duty. Thank you Sanford carriers for all of your hard work and long hours. read more

I live in Boone NC and USPS tracking is showing my poshmark pkg (shipped from New Jersey) has been "processing" here since November 27th! My original delivery date on this pkg. was November 23rd! Where us my package? My property was one damaged with felled trees and these people must be inept and unwilling to do their jobs! It's shameful! read more

I have been to this location a few times and have received good service from their employees. This particular visit was passport related. Our appointment was for 9:30am on a Saturday morning and we arrived at 9:20am. Their were employees greeted us and acknowledged our appointment. We had to wait for about 10 minutes or so as there was only 2 workers up front. However, Arnell was a pleasure and very professional. The entire process went smooth. read more

At least five people in line when I arrived with only one window open! Finally a second window opened and the line began to move. (Much better!). Someone may have been on a break but they seriously need two windows open at all times. The clerk himself was quite nice, informative and efficient, so I'd give them 4 1/2 stars if I could. read more

No package delivery saying can't access address. Straight up untrue! I don't understand why the USPS would say an untruth. I'm in a quiet area with little to no traffic on my road. No flooding , no blockage . Where is my package? read more

This post office is a great post office. They met all my post office needs. Ample parking and social distancing arrows on the floor. Plastic barriers between you and the workers. Notary NOT present. Workers fast and efficient and Not miserable like other post offices. read more

absolutely horrible, Tiffany is the worst customer service representative I've ever spoken with, she was sarcastic, didn't care about the issues I had, spoke in condescending tones, and had no interest in resolving the issue, I paid for shipping to a location, and they decided it couldnt be delivered, no notice, no message, nothing. just that it couldn't be delivered, no reasoning either. now I'm out of state and the package cannot be picked up by anyone else besides me, Tiffany, you're absolutely awful and the fact you have a supervisor role speaks WONDERS to the quality of the work there, the other reviews make the clear point this place is awful and she should be fired read more

When people complain about the USPS being lazy and mendacious, they are probably using the Sanford Post Office as a reference point. Packages constantly misrouted. A neighbor recently informed me that she had to go door-to-door to find a package that they swore they had delivered to her address. I myself have had take trips to the branch to inquire why a package is marked "delivered" and yet is nowhere to be seen. Magically, these tend to appear on my doorstep the next day. I've had mail that's too big to fit into my box packed in so hard that I've had to pry said packages out with a stick. The list is endless. Rural Carriers are a joke, I've yet to encounter a more lackadaisical group of people in my life. I could go on... but I'll stop before I get really pissed off. Barbara.. still waiting on that call back.... read more

If an organization could do worse than "pathetic", USPS Sanford is the winner! They constantly fail to deliver Amazon Prime packages (and others), log some random scan-code from the flavor of the day and then its another call to the post office to find out what happened this time. 12/31/19, "Held at post office by customer request". Really?!?!? What they don't realize is that we have all of this on Video (that they never even passed by) so there is proof beyond our infuriating customer experience from them. Equally bad, terrible unsafe drivers (one almost hit us head-on some weeks back) by driving nearly 40 mph in a 10mph zone (gravel road, loose traction, at best). Our primary route carrier is the biggest 'donkey' we have had (utterly ugly in attitude to down right hateful, makes up stores, lies out right and if she ever smiles -- it would be a frightening experience). read more

Better customer service than most USPS and will continue working past five to finish assisting customers in line. Quick service to fix mailboxes and other. read more

I have had several instances including today (Mon 6/21) when I receive an online message that a package I was expecting had been delivered and was in/on my mailbox. But when I checked my mailbox it was empty. It is now after 5:00 and I will have to wait until tomorrow to contact the post office to find out where my package might be. Apparently good service is not at the top of their list. read more

I always come to this post office to deliver things that I sell on Poshmark. They are super helpful. (probably bc I'm so young and they know I have no clue on how to deliver anything.) I am always in-and-out when I come here. The staff is so nice and helpful. The most busy days are Friday's when you're trying to get things out before the weekend, but that's every post office. I love these people. read more

I had a passport appointment scheduled. I showed up and they told me the clerk had taken the day off. I drove 30 minutes for this appointment just for it to be cancelled without them telling me. read more

These people need some training. The US Post Office sent me a letter telling me to bring a box in for inspection, and no one knew what to do with it. They made me feel insecure and like I'd wasted my time. The location isn't easy to find or conveniently located. They did seem to be adequately staffed. They weren't extremely helpful either, but I've noticed in this town, the darker the employee the more unfriendly they are. read more

Been waiting to receive Christmas cards and other mail that I have not received!!! I stood outside the mailboxes on the 18th and watched the mail person zoom by 12 boxes and never stopped to deliver one piece of mail. This is on Buckhorn Rd. Sanford N.C. 27330. I have even had friends on Lanier Rd. and ask me if I was getting my mail and told them no and they said the same thing. Please make sure The Mail person DELIVERS ALL THE MAIL!!! Thank you Sandra Allison My cards where mailed out on the 3rd of December!! read more

I've lived all over the country and this post office is the worst I've ever known. I've lost count of how many times we did not get important packages, or we end up with someone else's mail delivered. Today was the last straw. I've lost all faith in their competence to deliver me my mail. read more

I have had issues with this post office for the past 2 years ever since our regular carrier quit. They consistently deliver the wrong mail. They delay delivery of parcels with bogus reports of inability to access my property which is wide open and unfenced. The supervisors I have had contact with are rude and not helpful. I had one call me the other day to tell me that I was the problem. I have complained in the past about delayed mail. My most recent problem had to do with a certified 2nd day letter which to date has not been received. I received no notice of attempt to deliver despite the carrier claiming to have made 3 attempts. I got a notice finally 3 days after the letter was to be delivered. It was left on my front door. I got a call from his supervisor who stated that he gets complaints all the time about customers not answering their doors and then complaining. I informed him that I have a working doorbell which is quite visible and was not rung. He also told me the carrier took a picture of my car in my driveway for what reason I don't know. It proves I was at home at the time of the so called attempted delivery. He then told me they were not going to keep coming out to my home if I didn't answer the door and I was a problem customer. When I disputed his information he hung the phone up in my face. In his mind customers are problems if we demand proper service. This office has made me an advocate of making the postal service a private entity. By the way I still don't have my letter which is time sensitive. read more

I have had misdelivered mail for 20 yrs. I was forced to put my mailbox by these people's house that has a pit bull they will not restrain. They also claim to own my land and driveway which the mail comes up. It is not easy for me to come downtown to pick up mail. I have no legal transportation. UPS and FedEx plus others come up the same driveway all the time but the mail lady is saying it's undriveable. I had my animals killed by that pit bull they won't restrain so I chained the gate up. She could come to the gate where the other people who deliver packages does. They don't complain. I have no way on earth to mow the land somebody else owns. Also I have no lawnmower since they stole it. They steal everything here on the outside and inside. I'm sick of complaining to them. I'm not paying for a postal box. I will fight with them again and if the Postmaster ignores it go over their heads as we have before. This is the only place I've lived with these kinds of constant problems where people just don't care about the quality of their work. I was a postal carrier myself. But I didn't misdeliver mail. I worked all night to sort it for 5 yrs then transferred as a carrier. Unfortunately due to a bad marriage and divorce to a batterer I was forced to quit or may have still been at same place delivering mail. These people just don't care if the mail is misdelivered or what is done with it. read more

Delivery drivers constantly deliver the wrong mail to the wrong house. Three weeks ago I received a book from Amazon. It was folded in half and stuffed in my box. Called the office about it and was promised a return phone call after looking into it. Still waiting........ read more

Both times I have been to this post office I have dealt with one particular employee who is extremely rude. She gives the impression that you are an inconvenience to her, doesn't want to help you nor let you explain your problem. She cuts you off in mid-sentence to proclaim she can't help you and sends you to the back of the line fill out a random form that other post office employees claim that they are supposed to fill out not the customer. I now drive 45 mins out of to another post office so I don't have to deal with this location. read more