answer the phone!!!this clinic is the absolute worst about not answering the phone. as much money…read moreas they make, certainly they can afford an additional phone person!

I have tried several times over several weeks to make appointment to see Dr. Ironside. I have…read morecalled and requested online. I have never received ANY response or call back.

Walk-ins not welcome…read more Apparently they switched from walk-ins welcomed to "by appointment only". They just forgot to tell everybody. Besides, on paper they look like they have not been open in 6 years or just simply not review worthy. Maybe after a few more "by appointment only" patients, they can afford to update their door signs and street sign. It's a scratch.

Place is clean. Got called back immediately. Everyone there is super friendly and nice. I'm from…read moreout of state so I was worried and I didn't have my insurance card but they let me email them a picture. Very accommodating. Offered me Advil and tylonal too. Glad I came here

I recommend this place! I tried to get in to see my doctor and was told she wasn't available until…read moreJuly 9, and it was June 24. I knew what I had needed immediate attention. So I made my appointment and got right in. The staff were attentive and very kind. The doctor I was seen by was thorough. I definitely recommend this Urgent Care.

Waited for 2 1/2 hours (after my online appt time) and health care provider (I don't think she was…read morea physician) did absolutely nothing for me. I got the feeling she did not know what she was doing They took everyone back (except 1 person) before me that arrived AFTER me Editing to add- because this provider was extremely incompetent I had to go to a different urgent care the next day. I was struggling to breathe even though my pulse ox showed a good result. Today I saw a provider at a different urgent care (Chenal urgent care is the place to go to)that listened and cared. He did a chest X-ray that showed really bad bronchial inflammation and gave me a steroid shot. I do not recommend Baptist urgent care even if you think you are dying. They do not care. They are incompetent. Also, someone who works there smells horribly of cigarette smoke. It was floating around everywhere. I know it's an employee bc they came into our room to turn off the machine that was making our room freezing cold and when she came in we got the horrible cigarette smoke smell again

The staff were friendly but the cleanliness is awful. We checked in and went to a room. I saw how…read moreterribly dirty it was and we immediately left. The room smelled of weed. The lady in the front was so apologetic when we walked out she refunded our money. Save yourself the trip and go to any other urgent care. Even the furniture in the waiting room appeared to have came out of a one star motel.

Dr. Murad and his team saved me a trip to the emergency room! They are friendly, caring and…read moreefficient. He went above and beyond to care for my wound days after the accident and heard other patients in the waiting room say the same. I would highly recommend you see him, whether you need stitches like myself, or you are fighting a virus. He truly cares for his patients. Also, his hours can't be beat!!!!

A patient at Autumn Road for many many years . Never late on…read morea bill , never late for an appointment. My Doctor retired and Autumn Road Family Clinic would NOT accept me as a patient under another physician. They told me they were not accepting "New Patients"!!!!! I experienced a lot of in house issues, with Doctors leaving, never the same nurses or clerical help in front. I'm disappointed in the decline of professionality of the entire staff.

I am quite puzzled with this clinic. I originally visited with my primary care physician one time,…read moreevery since then I have tel-visits with nurses within the clinic and each time it's a different nurse. I feel that I could not get personalized care this way and they will only know me by in the charted information on their site. When I ask for a visit with the primary care physician I'm told she's booked up for months. I'm considering moving on.

Staff - Very poor co-ordination between different departments. Of all the Four visits I have been…read morethere. The staff is complaining about how other departments are not doing their duties properly and forgetting that they are not doing their work properly. I felt like I was in a nursery with kids fighting over candy. LOL Service - The service was ok. My expectations of UAMS was high so I was disappointed. But they did deliver my medical exam result without fail. My only concern about this place is they are not there to help you. They are there to work and make money. They will make sure they get paid with your money but not to make sure you get the top quality service. If you are expecting them to be responsive and proactive with their duties then you will be very disappointed. If you have time and patience to deal with unprofessional and lazy people then this is the place to go. I also wanted to mention this. The nurses are definitely not well trained and their knowledge of the services they offer is not on par with the standard that UAMS name projects. The hospital definitely has potential. But they need more co-ordination and respect towards the patients and definitely definitely more training and skilled workers. Pros: Availability of services Cons: Unfriendly staff Poor co-ordination between departments. Delay in the time frame for the services Final Verdict: I would not recommend this place for anyone. I am already taking care of two kids at home. I don't have time to babysit and follow up with more kids at the hospital (Staff). This si the duty of the hospital management and they are not doing their job. If you have time and patience go here and waste your time and money. Good Luck. :-)

I have been a patient at the UAMS Family Medicine Clinic since 2002. During 99% of that time I have…read morereceived exemplary care. The only time I was unhappy with my care was ONE time and on that occasion a different resident was covering for my PCP. She was clueless and her supervisor had to be one of the rudest people that I had EVER encountered. Neither one of them are there now. Thank goodness! That being said the clerical staff are very helpful and friendly while the clinical staff are extremely professional and do their jobs very well. I have ZERO complaints and I have multiple complicated to deal with medical conditions so I have had many visits to this clinic. I have had my primary care physician for 12 years now and my only concern about her is that she is moving toward retirement and I do not know what I will do without her. She has been a most excellent PCP. I would recommend the UAMS Family Medicine Clinic to anyone who needs a PCP.

Worst hospital care I've ever experienced. Transferred here from Cabot Emergency for monitoring due…read moreto heart related issues. 4 hours here and the only person I have seen is Admitting. The EMTs put me in a room and hooked up the monitors. They seem to be the only people that actually WORK here. Had to disconnect No call button so couldn't call a nurse to go to the bathroom. Disconnected myself asked for directions from someone at the Nurses station. Without even looking up she pointed with her pen and said "Around the corner " Back in my room and had to reconnect my monitors.

I was very uncomfortable in the ER until they moved me upstairs prior to admitting me and getting a…read moredecent bed. Even sick people deserve a decent bed. As for the staff, they were all wonderful and caring. The food was lousy. All I could eat was strawberry jello. That's all. I think I've said enough.

I have received infusion treatments at the IVX Health center in North Little Rock for almost 1…read moreyear. Without question, I have never been treated so professionally yet personally anywhere in my 65 years of life. Immediately, I felt extremely comfortable because the atmosphere of genuine compassion I felt on the phone in speaking to Hastings was displayed in action from my very first treatment. Since then, these folks continue to prove they really do care. Both Brittany and Brandon have exercised the utmost concern that my infusion treatments that they've administered were as painless and proficiant as possible. I highly recommend the IVX Infusion center in North Little Rock, AR.